Report to mcmc and cfm la... 9.5mbps is totally unacceptable.

Lol RM2400, its like a trap.

Exactly.

Can meh? Then will I get any rebate on that?

Do screenshots of speedtest, ask maxis for waiver, they not willing, write to mcmc with the screenshots. Then mcmc will take action. Maxis like that is fake advertising already.

The term is still best effort when you signed agreement. It does not specify the min speed. They oversell their services.

Yeah. The CS also tell me best effort speed but when I sign the agreement it didn't say best effort speed or whatever just say need to pay RM2400 for early termination. So I can directly complain?

that best effort speed is stated in their T&C for personal. The one supply with form is oni summary. If u read carefully they will give link to full T&C n PDPA site.

They didn't. I read the T&C carefully before sign the T&C.

if not mistaken some did managed to get some rebate

Best effort is best effort, but if can't even surf properly, it means their issue which they need to resolve if proven other providers can access the site properly. Cfm and mcmc will take care of these. If still continue like that can ask for termination without penalty.

Ok but speedtest with UK server, the speed is only 6mbps.

6mbps is good enough. Stream HD only need 3mbps

Can't even stream a 480p movie.

their best effort only applies to connection back to maxis. Same like unifi. If your speed is slow to other countries or using different speedtest tool, they are not responsible.

So if you have proof that speedtest using their tools is slow then can complain to MCMC. Best effort doesn't means can get away with appalling service. Best if you have many screenshot of the speedtest during different hours.

You can even try cancelling the contract by telling them you are not satisfied with their service. Tell them you are not going to pay them any penalty cause they never provided you with any decent service. I think someone from their "special customer service" section will call you.

This post has been edited by abubin: May 18 2016, 01:12 PM

Try to because speed is always stay at 2-5mbps during Saturday and Sunday. Very few days are 8.3-8.9 mbps.

Maxis, thank you for replying me in a short time. I will look how's your speed during Saturday and Sunday.

agree, other telco is much more better, even the price also cheaper.

RM2400? this is abit too over

how the speed over weekends?

any improvement.

do update