their best effort only applies to connection back to maxis. Same like unifi. If your speed is slow to other countries or using different speedtest tool, they are not responsible.

So if you have proof that speedtest using their tools is slow then can complain to MCMC. Best effort doesn't means can get away with appalling service. Best if you have many screenshot of the speedtest during different hours.

You can even try cancelling the contract by telling them you are not satisfied with their service. Tell them you are not going to pay them any penalty cause they never provided you with any decent service. I think someone from their "special customer service" section will call you.

This post has been edited by abubin: May 18 2016, 01:12 PM

bro..100mbps for RM149..what you need to discuss?