QUOTE(abcn1n @ Sep 5 2019, 10:56 PM)
2 of my transactions were actually done in
July but bank statement transaction date and value date both shown in August. So I assume these 2 will be part of August's calculation which customer service previously confirmed that interest calculation will be done based on bank statement transaction date. Then now, they say 1 of my July transaction is posted in July while the other July's transaction posted in August. Now, this is ridiculous because on my bank statement, it shows both transactions captured in August. Where OCBC get this info-on 1 is in July while the other in August ?? Customer certainly don't see this in their bank statement. In fact, I purposely monitored my spending (base on the bank statement) to ensure that I meet this criteria. So OCBC is saying that both months I am not entitled which is certainly wrong as now with the 2 transactions splitted in different months, I fail the criteria. This is ridiculous because you either base on the actual spending date or base on the bank statement date (which both transaction date and value date show as August spending). So I should get the interest for 1 month either July or August

QUOTE(abcn1n @ Sep 11 2019, 11:05 AM)
There were done on the right month. Its OCBC who never captured properly.
Ok, means you do your transaction at the end of july, one posted in july one posted in august that cause your not receiving full 1.3%x 3 for the month of July right?
You are not right that saying bank not capture properly. Its the merchant site, and merchant not doing wrong also.
E.g You swipe your card on 31 August, merchant only claim (settle) the bill on 5 September. Means that bank will be able to post your transaction on 5th September, bank can have an additional note : transaction date.
But base on my test on OCBC bank. OCBC has 2 type, Value date and transaction date.
When I deposit money in bank at 10pm on
10 August, the "value date" posted is
11 August, which means I lose 1 day interest.
On the other hand, I swipe my ocbc debit card on 6 September, the "value and transaction transaction" show in my statement on 10 September. Which means I earn 6-9 September Interests, as my money only deducted on 10 September.
Both cases, should i go for bnm for giving me 1 day less interest? Or complain that my money not deducted on the same day i swipe my debit card? This is how this bank work and theres no wrong o right on the bank.
In your case, If you only swipe your card on 30 July for RM500 or you do 3 transaction on 30 July on late of the day, e.g 9pm 10pm, most probably you will not get the 1.3% interest for the particular criteria.
Just live with it la....dont make people life and your own life hard. Try to be smart consumer is good. But not overly smart customer who dig bone in egg. This make life difficult.
This post has been edited by avinlim: Sep 11 2019, 01:56 PM