funds transferred the next working day.
really fast speed for BT standard.

some other bank takes 1 week for the process.

if they refuse to waive the 3%, escalate to their customer resolution team.

Complaints Unit
Department Name: Customer Feedback & Resolution Management
Contact: Puan Lim Lee Lian / Ms Ong Hui Lin / Puan Suzana Wati binti Ismail / Cik Hasdayana binti Sarbini
Address: 28th Floor, Menara Maybank, 100, Jalan Tun Perak, 50050 Kuala Lumpur
Telephone: +60 3 2074 8075 (Office Hours) /
1 300 88 66 88 (Contact Centre - 24hr)
Facsimile: +60 3 2711 3421
Email: cfrm@maybank.com.my

if cust resolution still refuse to waive, tell them to write a letter stating so, we use the letter and report to BNM.



when you apply if it is showing 0%, even if they put all t&c stating must be approve within campaign period etc.

but we should argue bck, either they waive the 3% fee or they should REJECT the whole BT.

as we agree 0% during our application of BT, so it should not incur any additional charges.

if they say its already over the promo campaign, then what should they do is to REJECT the entire BT and NOT straight charge 3% fee.

This post has been edited by sjz: Aug 6 2024, 03:55 PM

try write in email to cfrm@maybank.com.my.

stating you had received unfavourable reply.

hence escalate to cust resolution.

argument is they should either waive the interest or reject the whole BT.

as when apply only agree to 0%.

ask cust resolution to waive, tell them straight, if still unable to settle, cust resolution to reply and
you will raise to BNM

no harm giv their cust resolution team a try.

maybank cust resolution team is by far one of the best i seen, among so many banks, far exceeds my expectation.

after raise my issue to them, their assistant VP cust resolution handle the case personally and keep me updated on the status from time to time.

after finding solution where both party agrees, case resolved.

to my surprise, they even send some goodies (cookies) to my address after the entire episode is resolved amicably.

This post has been edited by sjz: Aug 8 2024, 07:13 PM

yes. affin known to always do this.
not sure why.
i'm using Maxis btw, same prob.

but no worries, they will keep calling at diff timing, eventually the call will get thru to you.

RHB online BT 0% 12 mths, final 2 days to go.

No worries of delay as funds received on the same day!

Really impressed by their Superb speed.

not sure any other bank can match the speed of RHB online BT

same day if do in the morning of working day

its good to be that way but since 0% interest,
we got nothing to complaint, just maxed out the credit limit.

This post has been edited by sjz: Jan 12 2025, 09:24 AM

all cards

Based on t&c,
Seem like this round for existing card member no limit of how many times of 0% BT we can apply.
as well as the amount is >RM2k.

Previously they limit to 1 time 0% BT only for ETB cust.
But this round, can't find the clause in their t&c.

https://www.affinalways.com/storage/PDF%20A...ETB-TnC-ENG.pdf

This post has been edited by sjz: Jan 21 2025, 04:30 PM

It's a good news indeed !

yup.
that's the common prob i faced too

juz ignore it.
eventually they will keep trying this few days till 1 of the call eventually reach you.

This post has been edited by sjz: Jan 23 2025, 02:54 PM

submitted affin BT since last friday 24/1/25 morning.
still no calls received till now.
they should seriously considering adopt a system of online BT like many other banks did eg. MBB, RHB or PBB and get rid of all these manual phone calls

This post has been edited by sjz: Jan 27 2025, 02:45 PM

Since last Friday morning submitted.
No calls yet till now

Still not received any calls since submitted last Friday.
Already exceed their so called 3 business days.

yes. same experience for me too.
rhb within the same day can reflect on the other card if you do in the morning.
while for Affin, .
already submitted more than 1 week still nobody call me..


This post has been edited by sjz: Feb 2 2025, 08:51 AM

just received call from Affin on BT.
after confirm, received approval SMS in the afternoon

good move

everyone is facing the same prob with affin BT call cut off within 1 or few secs of ring.

affin they should just proceed the BT when every information is correct without the need for a call.

This post has been edited by sjz: Mar 27 2025, 02:58 PM