QUOTE(TongCN @ Aug 5 2024, 08:22 AM)
Called bank and subject to upper level approval :\
I applied on 31 July 2024 early morning 8am somemore and called the bank that day but the CS says due to today (Wed) is the last date of this promotion, it will be slightly delayed.
Then only next morning i received approved SMS at 10:01 (Thursday)
QUOTE(ronnie @ Aug 5 2024, 08:54 AM)
it's very bad of MAYBANK to "trick" unsuspecting cardholders.
as i said before, this is a very strong case.
if they refuse to waive the 3%, escalate to their customer resolution team.
Complaints Unit
Department Name: Customer Feedback & Resolution Management
Contact: Puan Lim Lee Lian / Ms Ong Hui Lin / Puan Suzana Wati binti Ismail / Cik Hasdayana binti Sarbini
Address: 28th Floor, Menara Maybank, 100, Jalan Tun Perak, 50050 Kuala Lumpur
Telephone: +60 3 2074 8075 (Office Hours) /
1 300 88 66 88 (Contact Centre - 24hr)
Facsimile: +60 3 2711 3421
Email: cfrm@maybank.com.my
if cust resolution still refuse to waive, tell them to write a letter stating so, we use the letter and report to BNM.
when you apply if it is showing 0%, even if they put all t&c stating must be approve within campaign period etc.
but we should argue bck, either they waive the 3% fee or they should REJECT the whole BT.
as we agree 0% during our application of BT, so it should not incur any additional charges.
if they say its already over the promo campaign, then what should they do is to REJECT the entire BT and NOT straight charge 3% fee.