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I hope Maxis see this, Horrible Customer Service 123
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-Y-
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 Apr 6 2016, 02:54 PM
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QUOTE(carbonfibre @ Apr 6 2016, 12:44 PM) This I have to agree. Back in the prepaid days, I purchased their internet package but within an hour suddenly all my data ran out. FOR NO REASON. So I posted on Twitter, in 15 minutes somebody from CS called me to help me out and renew my package. QUOTE(rickysnapz @ Apr 6 2016, 01:25 PM) I agree with this point. But it would not too long since it took longer time to pick up calls lately. this new controversy is hard for maxis. i know your CS is struggle right now. as a consumer, we have to know that their CS doesnt have any authority to give any adjustment on the plans. just drop them emails then they will acknowledge to higher position and will come back to you later if you still want to stay with maxis. if not, just port out. this MNP is a bliss actually for consumer and hell for telco services. LOL |
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nexona88
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Apr 6 2016, 03:51 PM
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so many people accessing lyn. until the server crash & have error message QUOTE Sorry, the server is too busy to handle your request, please try again in a moment   |
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s@ni
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Apr 6 2016, 05:53 PM
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QUOTE(MeToo @ Apr 6 2016, 10:49 AM) Cause if we dont take your calls, then you cant complaint, then no problem lodged, hence everything can remain nice and rosy. lol jilaka spot on maxis  |
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takadanicklagi
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Apr 6 2016, 06:24 PM
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Getting Started
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Why maxis complain thread hilang in kopitiam?
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nexona88
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Apr 6 2016, 08:25 PM
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QUOTE(takadanicklagi @ Apr 6 2016, 06:24 PM) Why maxis complain thread hilang in kopitiam? tis one? https://forum.lowyat.net/topic/3890072/ |
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takadanicklagi
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Apr 6 2016, 08:27 PM
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Getting Started
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QUOTE(nexona88 @ Apr 6 2016, 08:25 PM) Nope..the one showing SMS..ppl trying to port out and answer yes but maxis SMS back say fail... On facebook |
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TScarbonfibre
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Apr 7 2016, 10:29 AM
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Still waiting for solution. My friend on the 88 plan just received 7GB data because he had another line that he ported out to Digi.
So they need to feel threaten to give perks ?
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attw
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Apr 7 2016, 11:38 AM
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QUOTE(carbonfibre @ Apr 7 2016, 10:29 AM) Still waiting for solution. My friend on the 88 plan just received 7GB data because he had another line that he ported out to Digi. So they need to feel threaten to give perks ? Yes - porting out gives you a 50-50 chance of being offered with a great plan. Staying loyal gives you no chance. |
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nexona88
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Apr 7 2016, 01:29 PM
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QUOTE(carbonfibre @ Apr 7 2016, 10:29 AM) Still waiting for solution. My friend on the 88 plan just received 7GB data because he had another line that he ported out to Digi. So they need to feel threaten to give perks ? if your friend nego skills is good. 88 plan would come with 15GB data   |
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rickysnapz
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Apr 11 2016, 10:07 AM
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Getting Started
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QUOTE(attw @ Apr 7 2016, 11:38 AM) Yes - porting out gives you a 50-50 chance of being offered with a great plan. Staying loyal gives you no chance. I dont think now they have offer for those who wants to port out. Since it has become viral. |
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TScarbonfibre
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Apr 12 2016, 03:21 PM
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Champion maxis.
I did not get the free 3GB they promised in the press video that day.
It's Tuesday and I haven't got it.
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Maxis
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Apr 19 2016, 11:57 AM
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QUOTE(carbonfibre @ Apr 12 2016, 03:21 PM) Champion maxis. I did not get the free 3GB they promised in the press video that day. It's Tuesday and I haven't got it. Hi, The Free 3GB will be activated in batches between 14/04 - 22/04. You will get it if you are on MOP. Sabar ye if still x dpt till today  . TQ |
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