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I hope Maxis see this, Horrible Customer Service 123
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TScarbonfibre
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 Apr 6 2016, 10:17 AM, updated 10y ago
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Can't believe the kind of service I get for the premium price your company charges us. I thought I could speak with your customer care via 123 while driving to work. I took 30 minutes to get to work and after 2 attempts of patiently waiting for somebody to answer I GAVE UP.
If you are in a PR crisis shouldn't your call center be more prepared to assist issues like this. I'm trying to downgrade my plan but you're making it so difficult because nobody attends to me via 123.
Really Maxis, I've been a loyal customer for 10 years since prepaid now postpaid. Your service was way better before this. Even though your prices are sky high I continue to support but as a service provider you are not supporting our needs.
Please get in touch with me.
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TScarbonfibre
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Apr 6 2016, 10:22 AM
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I mean if you know you're in a PR Crisis why don't you just have more manpower handling the Customer Service hotline..
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TScarbonfibre
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Apr 6 2016, 12:04 PM
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Nick from Maxis has been very helpful over the phone.
Please do not blame or screw the person you are speaking to regarding your complaints of Maxis they are just the staff.
He told me he will do his best to work something out for my complaints.
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TScarbonfibre
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Apr 6 2016, 12:17 PM
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QUOTE(nexona88 @ Apr 6 2016, 12:15 PM) typical standard answer  last last nothing can be done  I hope this is not the case. If all else fails this must go viral  |
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TScarbonfibre
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Apr 6 2016, 12:30 PM
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QUOTE(nexona88 @ Apr 6 2016, 12:19 PM) well hope for the best. worse come worse. report to mcmc  Sorry I've been seeing a lot of people using MCMC on this but what do we report to MCMC regarding this? Inconsistency ? |
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TScarbonfibre
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Apr 6 2016, 12:44 PM
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QUOTE(-Y- @ Apr 6 2016, 12:32 PM) i think off all telco including astro, maxis CS is the best service. and maxis service also the best. i enjoyed my 6 months waive since my home doesnt get proper signal due to their signal problem. and at my kampung, we dont have maxis signal, i called maxis to report and they called me back. it was a hardware problem. they did their job to repair their problem. and within 7 working days, we have strong signal and HSPDA coverage. unlike umobile or digi. their still struggling to solve my problem right now. i know marketing plans comes and proved from higher management. but personally want to thanks their customer service and technician department for giving such a good service to customers. unfortunately, i am not a maxis user since the biz68 controversy, and their plans right now also is to absurd. i am still hoping for your great comeback. good luck. This I have to agree. Back in the prepaid days, I purchased their internet package but within an hour suddenly all my data ran out. FOR NO REASON. So I posted on Twitter, in 15 minutes somebody from CS called me to help me out and renew my package. |
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TScarbonfibre
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Apr 7 2016, 10:29 AM
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Still waiting for solution. My friend on the 88 plan just received 7GB data because he had another line that he ported out to Digi.
So they need to feel threaten to give perks ?
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TScarbonfibre
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Apr 12 2016, 03:21 PM
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Champion maxis.
I did not get the free 3GB they promised in the press video that day.
It's Tuesday and I haven't got it.
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