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 I hope Maxis see this, Horrible Customer Service 123

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Maxis
post Apr 6 2016, 10:47 AM

Look at all my stars!!
*******
Senior Member
2,707 posts

Joined: Apr 2015
QUOTE(carbonfibre @ Apr 6 2016, 10:17 AM)
Can't believe the kind of service I get for the premium price your company charges us. I thought I could speak with your customer care via 123 while driving to work. I took 30 minutes to get to work and after 2 attempts of patiently waiting for somebody to answer I GAVE UP.

If you are in a PR crisis shouldn't your call center be more prepared to assist issues like this. I'm trying to downgrade my plan but you're making it so difficult because nobody attends to me via 123.

Really Maxis, I've been a loyal customer for 10 years since prepaid now postpaid. Your service was way better before this. Even though your prices are sky high I continue to support but as a service provider you are not supporting our needs.

Please get in touch with me.
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--PMed--
Maxis
post Apr 19 2016, 11:57 AM

Look at all my stars!!
*******
Senior Member
2,707 posts

Joined: Apr 2015
QUOTE(carbonfibre @ Apr 12 2016, 03:21 PM)
Champion maxis.

I did not get the free 3GB they promised in the press video that day.

It's Tuesday and I haven't got it.
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Hi,

The Free 3GB will be activated in batches between 14/04 - 22/04. You will get it if you are on MOP. Sabar ye if still x dpt till today smile.gif. TQ

 

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