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TIME [OFFICIAL] TIME Fibre Broadband™ v3.o, 500 Mbps of rocket science

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jjj2
post May 5 2018, 02:37 PM

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QUOTE(Karen1995 @ May 5 2018, 02:00 PM)
through Wi-fi. any budget around rm200 router recommended?
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For that budget, you can get Mi Router 3G. We have installed more than 150 units of this and its working well.

Thanks.
jjj2
post May 6 2018, 03:52 PM

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QUOTE(arthas @ May 6 2018, 03:20 PM)
I subscribed for 100mbps... But since the TIME guy left for installation... My speed fall to 40 ~ 50 mbps range.... Is it normal guys?
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40-50Mbps is via wireless ?

Please elaborate more details.

Thanks.
jjj2
post May 7 2018, 04:30 PM

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QUOTE(Ricky300 @ May 7 2018, 03:46 PM)
Just came to realised that somewhere 8pm-11pm my internet speed could drop from 1x mbps to 0.5-2mbps even in front of router. (Wifi)

Connection speed can reach up to 90mbps via cable.

This drastic drop of download and upload still only persist for 1-2 hours and shall back to normal by 1x mbps. Wonder if it is my router issue?

P/S - This is not the 1st router i experienced this. (Checked number of devices connected to the network, no unknown devices spotted.)
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Hi Bro,

Similiar cases have been reported but I will need more findings to assist you.
How come your speed is 1x Mbps ? Try download inSSIDer to scan for other hidden/rogue network devices available for that period.

Which router you are using ?

Thanks.

jjj2
post May 7 2018, 08:01 PM

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QUOTE(SilentVampire @ May 7 2018, 04:59 PM)
Bro I would recommend you recommend Acrylic WiFi. inSSIDer is no longer free and is only available at a premium price plus they remove the cheaper option as well. So the next best thing is Acrylic WiFi which is still free and quite good.
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Thanks Bro smile.gif UBAH !
jjj2
post May 7 2018, 08:02 PM

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QUOTE(llk @ May 7 2018, 05:47 PM)
Sometime i think router also is the culprit of why internet connection speed degraded, i have an experience recently my internet download speed also drop to less than 10mbps, i check here & there didn't discover the issue then lastly i  restart the router, after that problem solved, so now i set the timer for router to auto restart twice a week during midnight.
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Yes Bro..that's possible too... previously the QOS bug in Dlink DIR850L is also causing undesirable slowness.

Thanks.
jjj2
post May 8 2018, 09:01 AM

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QUOTE(GreenSamurai @ May 7 2018, 10:15 PM)
Not even one month and my connection is down. If this is what’s to come in the future then I fear for time here in my apartment.
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Hi, what cause ?
jjj2
post May 8 2018, 09:05 AM

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QUOTE(ilyasaint @ May 8 2018, 01:42 AM)
Hi,

Im having packet drop issues after switching to time (refer to the attachment) . Im using time provided router (Archer C1200). Is this a router problem or ISP issues? And also, Ive read previous post about "EasySwitch Programme". Can you guys pm me as well in regards of this.

Thanks

[attachmentid=9783208]
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Hi, it's hard to tell by looking at the attachment. Please test again using cable, if it still giving the same problem, hook up your computer directly to LAN1 port of the ONU, and create a PPPOE connection, and test again.

Thanks.
jjj2
post May 8 2018, 09:06 AM

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QUOTE(GreenSamurai @ May 8 2018, 09:04 AM)
No idea. I have made a report with Time yesterday night and they told me that they will send someone over to check the splitter. They better fix it today or I will have no internet for a few days and that will seriously piss me off. It doesnt help that in my apartment there's no mobile data coverage when I am in the unit itself.
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Hi,

When the line is down, you noticed red light blinking on the ONU ?


jjj2
post May 8 2018, 09:43 AM

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QUOTE(GreenSamurai @ May 8 2018, 09:17 AM)
There's no red light. Everything is fine on my end.
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Did TIME able to detect your connection is down when you called them up ?

Please show me some screenshots of your ONU & Router. You may whatsapp to me.

Thanks.
jjj2
post May 8 2018, 10:49 PM

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Sigh... makes me cannot concentrate on PH ceramah...hissh!

Alrdy triggered them to resolve.


jjj2
post May 12 2018, 01:37 AM

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QUOTE(jkgadget @ May 11 2018, 10:07 PM)
Anyone knows what's the login details of the Archer C1200 TPLINK router? I remembered it was 'admin' and password was last 5 digits of router MAC address or something?
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Hi, its last TIMExxxx , xxxx = last 4 digits of your router Mac Address.


jjj2
post May 15 2018, 01:33 AM

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QUOTE(Karen1995 @ May 15 2018, 01:05 AM)
is this the Mi Router 3 I should get to support 300mbps speed package?  If so, I saw seller say it doesn't support Unifi nor Time Fibre?

[attachmentid=9794982]
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Hi, nope not this one, you need to get 3G model.
Thanks.
jjj2
post May 15 2018, 01:42 AM

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QUOTE(awiekupo @ May 14 2018, 09:10 PM)
Just installed TIME today under 100mbps plan and run speed test from my room (currently wifi network adapter TP-Link Tl-WN727N only supported 2.4GHZ band) and speed were around 15MB. Is this normal? May I know what the max speed that we can get for the 2.4Ghz band?

They gave me TP-Link AC1200 router and planning to get TENDA U12 AC1300 Ultra Speed Wireless Dual Band USB 3.0 WiFi Adapter as recommended by some fellow LYNians - currently, my phone using 5G and able to get up to 90+MB download speed via speed test.

Out of curiosity as a newcomer, is there anything else that I need to tweak or setting to further improve my connection? Will be using the Internet mostly for surfing, youtube & torrent download.

Thanks in advance & cheers!
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Hi,

You cant use this 727N wireless adaptor to get speed higher than 40 or 50Mbps...try to get a router spec equivalent ones at least AC1200.

If your room is far away, you will need a high gain wireless adaptor such as TP-Link T4UH... or get a wireless router that can act as wireless repeater.

Alternatively, get yourself a more powerful router. Will need to know your house size & budget to quote one for you.

Thanks.
jjj2
post May 15 2018, 10:21 PM

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QUOTE(awiekupo @ May 15 2018, 08:08 PM)
Thx for the advice & offer bro. Highly appreciated.

Unfortunately, yesterday I have ordered the TENDA U12 AC1300 Ultra Speed Wireless Dual Band USB 3.0 WiFi Adapter to be used with my TP-Link Archer C1200 router.

Hope it would suffice for my 100mbps Time BB plan - not sure about the range though but the router is located in the living room area - just 1 wall apart from my room (10ft away).

Cheers!
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Should be fine smile.gif
jjj2
post May 19 2018, 12:29 PM

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QUOTE(sweet potato @ May 19 2018, 12:03 PM)
hope to pay rm149 this coming bill on june 10th
and not 157 liao
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16 -- 31 May 6% GST will be paid by TIME.


jjj2
post May 19 2018, 10:49 PM

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QUOTE(llk @ May 19 2018, 12:37 PM)
My bill dated on 6th May so do not entitled for 0% GST?  tongue.gif
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Sorry, not entitled.
jjj2
post May 22 2018, 09:00 AM

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QUOTE(skty @ May 20 2018, 02:34 AM)
1) Every now and then, internet down, red light shown on router, sometime need to wait 8 hours, sometime 12 hours, sometime 24 hours to get back connection.
2) Very frequently, my DNS-320 that is connected to the router using Cat5e will auto disconnected and disappear from the network. Have to restart the DNS-320 to appear back in the network. I don’t even face this kind of problem when I was using unifi’s provided D-Link router that is already 10 years old.
3) Don’t tell me what router problem and ask me purchase other router those bullshit. As far as I am concerned, the router come together with the package, mean the router must be fit for purpose which is to match with the connection.

So my question is: how can I make a complaint? Should I make a complaint to TIME? Is it effective or they will just tell you some bullshit to entertain you off? Or any government body that I can make complaint of this bad service provider?

I don’t even want the offer of deducting the bill based on the number of day I unable to online. The losses that I suffered are more than the daily bill.
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Hi,

Please kindly first file a report of your issues at Customer Service cs@time.com.my.

Please kindly screenshot the firmware version of your Router and will advise you to upgrade the firmware.

Thanks.
jjj2
post May 22 2018, 09:02 AM

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QUOTE(quasi @ May 22 2018, 08:58 AM)
Hi, is there a way to properly check Time speeds? I find that websites are getting slower to load and some videos keep buffering. However, when I VPN to my office, no more buffering issues. speedtest.net isn't a good test as we all know it is usually QOS it.

And yes, it's on wired connection
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You may take speedtest results from various sites, and then take an average of all the results obtained.

Try switching your DNS as well.

Thanks.
jjj2
post May 22 2018, 09:04 AM

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QUOTE(Dktgekingslayer @ May 21 2018, 11:23 PM)
Hi,

I've recently signed up to times internet and got the 300mbps package however I am getting speeds of less the 30mbps on speed test. downloading games from steam peak at 14mbps and average around 5mbps. i also change the default router The DLink to a asus RT-AC1300UHP changed all network cables to cat6. what could the issue be ?

user posted image

user posted image
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Hi,

Try to hook up your PC/Laptop (with Gigabit network port) to the LAN 1 port of the Huawei ONU.

Perform a PPPOE dialup on your PC & then try to monitor the bandwidth again.

Thanks.
jjj2
post May 23 2018, 11:19 AM

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QUOTE(Shiokz @ May 23 2018, 11:12 AM)
Hi,

I'll be moving into the a condo at Kepong and considering between UNIFI & TIME.
Also slightly hesitant that if i sign up now, will be locked in for 2 years while a more attractive package springs up as per rumored with new government change.
I've checked on the website and my condo has coverage by TIME BROADBAND.

I've also purchased a Xiaomi Router PRO, will the installers be able to help setup the whole system with Xiaomi Router PRO as the primary router when they come?
Or must i do that myself?

For the billing, when is the payment billed and due which day of each month?
and if only a few days usage on the first month activated, it is pro-rated charge?
Looking to start the service in 01st June 2018
Appreciate the advice from those that know.

Cheers
Jimmy
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Hi Jimmy Bro,

Thank you for your interest in TIME Fibre, we are TIME Authorised Distributor, SI & Project Partner.

I guess the packages & pricing reduction/adjustment will take time. It's too early to tell anything right now.

Installer will charge RM80/hour for configuring any non-TIME devices. Anyhow we can guide you how to do it yourself.

Billing varies for individual account, usually starts 4-5 days after activation day.
Yes it will be on pro-rated basis.

Feel free to buzz me if you require any further info or assistance.

Thanks.

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