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 cant open facebook with maxis, others can open but not facebook

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#Hotlink
post Dec 5 2017, 03:39 PM

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QUOTE(enCORe @ Dec 4 2017, 06:50 PM)
I could access FB via phone, but couldnt access FB on hotspot, something is wrong
*
Hi enCORe,

Mobile Internet passes that came with FREE FB 999GB only can be access via phone & not via Hotspot/Tether

TQ
#Hotlink
post Dec 5 2017, 03:42 PM

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QUOTE(kucingmainan @ Dec 4 2017, 04:54 PM)
i cant open fb and instagram on tethering. on 2gb daily pass with free 999gb fb.  mad.gif  mad.gif  mad.gif
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Hi kucingmainan,

Mobile Internet passes that came with FREE FB 999GB only can be access via phone & not via Hotspot/Tether.

Alternatively, kindly try to purchase weekly/monthly pass

TQ
TSkucingmainan
post Dec 5 2017, 04:44 PM

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QUOTE(#Hotlink @ Dec 5 2017, 03:42 PM)
Hi kucingmainan,

Mobile Internet passes that came with FREE FB 999GB only can be access via phone & not via Hotspot/Tether.

Alternatively, kindly try to purchase weekly/monthly pass

TQ
*
Dafuq. I don't want the free 999gb. 2gb wasted. 😡😡😡😠
stark1234
post Dec 6 2017, 08:37 AM

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QUOTE(#Hotlink @ Dec 5 2017, 03:39 PM)
Hi enCORe,

Mobile Internet passes that came with FREE FB 999GB only can be access via phone & not via Hotspot/Tether

TQ
*
#Hotlink you are missing the point here or misunderstand, we got the free fb 999gb pass and use on phone. We hotspot/tether UNABLE TO ACCESS fb website!

The free fb 999gb pass cannot be use via hotspot/tether, FINE, but we have the MONTHLY PASS! The problem is we unable to access fb website when hotspot/tether using our monthly pass quota???

If we did not buy the pass with free fb 999gb, we can access fb website when hotspot/tether.

So conclusion is, WITHOUT free fb 999gb, phone and hotspot/tether can access fb via app or website. WITH free fb 999gb, only phone fb app able to access, hotspot/tether can access any website except fb. Well done hotlink, our life just got worst!

This post has been edited by stark1234: Dec 6 2017, 08:38 AM
zaqplm
post Dec 7 2017, 01:42 PM

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Previously I'm paying RM3 per day for 1GB and I can use Facebook via hotspot tethering. Now I'm NOT able to do so. Can you tell me what alternative if I wanna continue paying RM3 per day to use Facebook on my laptop? I don't really need 999 GB for Facebook. 1GB per day is more than enough. I don't want to pay for weekly/monthly pass. I love to pay RM90 per month for 30GB of data (Yes!).

Obviously, your network team, the manager and the senior manager have no clue on how people use Facebook on tethering. When you block FB on tethering, we can't even sign-in to other websites that uses "Sign-in with Facebook".

This is a complete showstopper, because we're using websites that require to Sign-in with Facebook. We are unable to Sign-in now because FB is blocked on tethering.

Please get your network team to PM me. vmad.gif
TSkucingmainan
post Dec 7 2017, 01:53 PM

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Hoi hotlink. I can't even login to FB with my 10gb monthly pass via tethering. Lanjiao la. the package i bought only said got free unlimited calls.

if cannot settle, please refund my rm70

This post has been edited by kucingmainan: Dec 7 2017, 02:12 PM
TSkucingmainan
post Dec 7 2017, 02:14 PM

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QUOTE(#Hotlink @ Dec 5 2017, 03:42 PM)
Hi kucingmainan,

Mobile Internet passes that came with FREE FB 999GB only can be access via phone & not via Hotspot/Tether.

Alternatively, kindly try to purchase weekly/monthly pass

TQ
*
i subscribe the rm70 10gb plan, but still cannot open fb and instagram. please fix this shit or cancel my subs and refund.
#Hotlink
post Dec 7 2017, 03:37 PM

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QUOTE(zaqplm @ Dec 7 2017, 01:42 PM)
Previously I'm paying RM3 per day for 1GB and I can use Facebook via hotspot tethering. Now I'm NOT able to do so. Can you tell me what alternative if I wanna continue paying RM3 per day to use Facebook on my laptop? I don't really need 999 GB for Facebook. 1GB per day is more than enough. I don't want to pay for weekly/monthly pass. I love to pay RM90 per month for 30GB of data (Yes!).

Obviously, your network team, the manager and the senior manager have no clue on how people use Facebook on tethering. When you block FB on tethering, we can't even sign-in to other websites that uses "Sign-in with Facebook". 

This is a complete showstopper, because we're using websites that require to Sign-in with Facebook. We are unable to Sign-in now because FB is blocked on tethering.

Please get your network team to PM me.  vmad.gif
*
Hi zaqplm,

Mobile Internet passes that came with FREE FB 999GB only can be access via phone & not via Hotspot/Tethering.
Please do try to purchase weekly/monthly pass.

TQ
stark1234
post Dec 7 2017, 04:58 PM

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QUOTE(#Hotlink @ Dec 7 2017, 03:37 PM)
Hi zaqplm,

Mobile Internet passes that came with FREE FB 999GB only can be access via phone & not via Hotspot/Tethering.
Please do try to purchase weekly/monthly pass.

TQ
*
OMG! After all, they still don't UNDERSTAND OUR PROBLEM!

What is the point of purchasing the weekly/monthly pass??? Once we purchase the pass, it comes with this stupid FREE FB 999GB and causing we cannot access FB site when hotspot/tether!!!

Someone pls go to maxis HQ and demo the problem to them on the spot!

This post has been edited by stark1234: Dec 7 2017, 04:58 PM
zaqplm
post Dec 7 2017, 05:05 PM

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Hi Hotlink support,

Can you escalate this message to your Network team manager. Currently this is a complete showstopper for our operations. We CANNOT use Facebook Sign-in to non-Facebook sites anymore:

Previously I'm paying RM3 per day for 1GB and I can use Facebook via hotspot tethering. Now I'm NOT able to do so. Can you tell me what alternative if I wanna continue paying RM3 per day to use Facebook on my laptop? I don't really need 999 GB for Facebook. 1GB per day is more than enough. I don't want to pay for weekly/monthly pass. I love to pay RM90 per month for 30GB of data (Yes!).

Obviously, your network team, the manager and the senior manager have no clue on how people use Facebook on tethering. When you block FB on tethering, we can't even sign-in to other websites that uses "Sign-in with Facebook".

This is a complete showstopper, because we're using websites (ie. Instagram, Vimeo, Spotify etc.) that require to Sign-in with Facebook. We are unable to Sign-in now because FB is blocked on tethering. OAuth to FB is blocked.

Please get your network team to PM me.





QUOTE(#Hotlink @ Dec 7 2017, 03:37 PM)
Hi zaqplm,

Mobile Internet passes that came with FREE FB 999GB only can be access via phone & not via Hotspot/Tethering.
Please do try to purchase weekly/monthly pass.

TQ
*
This post has been edited by zaqplm: Dec 7 2017, 05:15 PM
powerwoot
post Dec 7 2017, 11:26 PM

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I am understand well of what the problem, for an example
1. I bought 8GB monthly pass @ RM45.
2. I am getting 1GB for 1 hour daily free.
3. I am getting 8GB on weekends.
4. I am getting 999GB Facebook.

Due to No 4, any hotspot activities when intended to use the Facebook from the No 1, 2 and 3, accessing to FB denied.
stark1234
post Dec 8 2017, 11:00 AM

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QUOTE(powerwoot @ Dec 7 2017, 11:26 PM)
I am understand well of what the problem, for an example
1. I bought 8GB monthly pass @ RM45.
2. I am getting 1GB for 1 hour daily free.
3. I am getting 8GB on weekends.
4. I am getting 999GB Facebook.

Due to No 4, any hotspot activities when intended to use the Facebook from the No 1, 2 and 3, accessing to FB denied.
*
But so sad #Hotlink until now still don't understand, and advise the following:

"Mobile Internet passes that came with FREE FB 999GB only can be access via phone & not via Hotspot/Tether.

Alternatively, kindly try to purchase weekly/monthly pass"

Totally speechless!
MakNok
post Dec 8 2017, 11:05 AM

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QUOTE(powerwoot @ Dec 7 2017, 11:26 PM)
I am understand well of what the problem, for an example
1. I bought 8GB monthly pass @ RM45.
2. I am getting 1GB for 1 hour daily free.
3. I am getting 8GB on weekends.
4. I am getting 999GB Facebook.

Due to No 4, any hotspot activities when intended to use the Facebook from the No 1, 2 and 3, accessing to FB denied.
*
Ah i see.
#Hotlink

Better solve it ASAP..

stark1234
post Dec 8 2017, 12:01 PM

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QUOTE(MakNok @ Dec 8 2017, 11:05 AM)
Ah i see.
#Hotlink

Better solve it ASAP..
*
Already many people complain about this in many topics across the forum, but all hotlink reply is:


"Mobile Internet passes that came with FREE FB 999GB only can be access via phone & not via Hotspot/Tether.

Alternatively, kindly try to purchase weekly/monthly pass"


They don't get it and never put an effort to understand the problem bro.
asuszenfone2
post Dec 8 2017, 12:19 PM

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problem la facebook tak boleh main..aduhh nak bagi free konon...errrr
asuszenfone2
post Dec 8 2017, 12:25 PM

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sekarang facebook xboleh pkai for 1year just great...great job you guys yey

This post has been edited by asuszenfone2: Dec 8 2017, 12:26 PM
stark1234
post Dec 8 2017, 01:45 PM

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QUOTE(asuszenfone2 @ Dec 8 2017, 12:25 PM)
sekarang facebook xboleh pkai for 1year just great...great job you guys yey
*
boleh pakai, pakai phone app saje, hotspot/tether xboleh, ask u buy pass lagi, tapi buy pass pun xboleh pakai, hotlink boleh

welcome to bolehland
Theoutspokenguy
post Dec 10 2017, 08:37 AM

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QUOTE(kucingmainan @ Dec 5 2017, 04:44 PM)
Dafuq. I don't want the free 999gb. 2gb wasted. 😡😡😡😠
*
just use umobile. Can use fb, music streaming, video on hotspot
trademarkedTM
post Dec 10 2017, 04:37 PM

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So glad i found this thread and it's not just me with this issue.

HOTLINK:
Read peoples posts and don't just keep replying with the same response because you DO NOT understand what the people here are trying to tell you. Take the time to LISTEN. These people DON"T CARE about the 999GB facebook and would gladly GIVE IT AWAY. They don't mind if their facebook activity uses up their monthly quota, they just NEED some kind of facebook access via hotspot. If you block the 999GB for hotspot that's fine, THEY ARE OK WITH THAT, but you are blocking them completely and they can't use their regular data to access facebook.

SOLUTION: Allow facebook access through hotspot but have it count towards monthly quota and not 999GB allowance. PROBLEM WILL BE SOLVED.

HOTLINK:
DO YOU UNDERSTAND?

This post has been edited by trademarkedTM: Dec 10 2017, 04:37 PM
xzilem
post Dec 10 2017, 05:14 PM

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QUOTE(trademarkedTM @ Dec 10 2017, 04:37 PM)
So glad i found this thread and it's not just me with this issue. 

HOTLINK:
  Read peoples posts and don't just keep replying with the same response because you DO NOT understand what the people here are trying to tell you.  Take the time to LISTEN.  These people DON"T CARE about the 999GB facebook and would gladly GIVE IT AWAY.  They don't mind if their facebook activity uses up their monthly quota, they just NEED some kind of facebook access via hotspot.  If you block the 999GB for hotspot that's fine, THEY ARE OK WITH THAT, but you are blocking them completely and they can't use their regular data to access facebook. 

SOLUTION:  Allow facebook access through hotspot but have it count towards monthly quota and not 999GB allowance.  PROBLEM WILL BE SOLVED. 

HOTLINK:
DO YOU UNDERSTAND?
*
#Hotlink

Please understand this statement. Don't block the access to fb when using the monthly quota.

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