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 Maxis, Maxis

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attw
post Apr 8 2016, 08:04 PM

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QUOTE(hongie @ Apr 8 2016, 06:38 PM)
Why west Malaysia n east Malaysia different price!
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At least the disparity is now just RM30... It was RM90 before today's announcement
attw
post Apr 8 2016, 10:28 PM

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I must be the only idiot who is happy about today's development (MOP128 with 18 months contract to go).

Anyway, thanks @TS. You are my hero.
attw
post Apr 8 2016, 10:36 PM

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QUOTE(crusher @ Apr 8 2016, 10:31 PM)
Lol maybe TS now enjoying better benefit than all of us here. Thats why quiet down d
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If not mistaken he happily ported. smile.gif
attw
post Apr 12 2016, 11:41 AM

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Fair analysis.

Anyways, I've left the Bash Maxis bandwagon for now. I have a MOP 128 contract (18 months) and a Surfmore 50 contract (8 months) with them and once my MOP gets upgraded from 3GB to 8GB I plan to terminate the Surfmore 50 contract, pay the penalty and get one of those multi sim thingy to share the data from my MOP. I've been crying foul ever since their One Plan East Malaysia was announced (https://forum.lowyat.net/topic/3893221) - and I've even been banned from their FB page, ha ha ha! But in the past month since this whole fiasco started, I've bought and tried every other prepaid (except for the MVNO ones) and the only one that has less dodgy line coverage where I stay is maxis, so I guess the temptation to port over to a cheaper telco is off the table for me for now.

So I'm staying with maxis for now. But I will never sign another device contract with them again. Ever.


QUOTE(izwanikhsan @ Apr 12 2016, 08:57 AM)
RHB RESEARCH: http://klse.i3investor.com/blogs/rhb/94472.jsp

We maintain our SELL rating on Maxis based on our DCF (26% downside, WACC: 8%, TG: 2%) TP of MYR4.70. 1. We think 72% of its postpaid revenues could be vulnerable to price-focused, data-centric competition; 2. TM-P1’s entry could prove to be disruptive and intensify the already-aggressive competition in the market; 3. We believe its commercial execution may have been hampered by its premium MaxisONE plan on the back of rising porting-out activities.

Trying times. We remain negative on Maxis’ prospects as competition heats up from the impending entry of TM-P1, there is a more equitable reallocation of the 900MHz/1800MHz spectrum and an upside risk to capex/opex. Our valuation implies 8.8x FY16F EV/EBITDA. The stock is currently trading at 13.8x FY16F EV/EBITDA, a premium to the industry average of 10.4x.

ARPU likely to come under pressure. Although its blended ARPU held up better than that of its peers in 4Q15, we believe its mobile service revenue could face headwinds in subsequent quarters. We estimate some 78%/72% of Maxis’ postpaid subscribers/revenue could be vulnerable to price-focused, data-centric competition in the market. The recent launch of cheaper MaxisONE postpaid plans in East Malaysia and its contentious marketing campaigns (played out over social media) may have impacted its brand equity and could manifest in higher churn in the months ahead. TM-P1 could tilt the enterprise share. We believe the introduction of TM-P1’s mobile service (targeted for 13 Apr) could prove to be disruptive. Typical of a new entrant, TM-P1 is likely to undercut prices to gain market share. In our view, Maxis’ sizeable enterprise customer base would render it susceptible to competition from TM-P1 in the longer term, should the latter decide to leverage on its stranglehold on the enterprise fixed-line market to cross-sell and bundle mobility solutions.

Spectrum. The Government is set to announce details of the spectrum payouts by Aug 2016. We think spectrum fees should be manageable, as the Government has accounted for the industry’s heavy capex requirements. However, there is upside risk to capex/opex as Maxis may need to spend to retune its radio/transmitters and optimise its network to make up for the spectrum shortfall. The company has the highest net debt/EBTDA among the mobile operators, at over 1.8x. Risks to earnings. We make no changes to our earnings forecast. Risks to our recommendation include better-than-expected net subscriber growth as well as a slower-than-expected decay in its ARPU.
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attw
post Apr 12 2016, 12:26 PM

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QUOTE(dreamthief @ Apr 12 2016, 12:09 PM)
I didn't want to say anything earlier, cause will sound like Maxis cyber trooper or what not. Trying other telcos, they are either on par or worse on data or/and voice coverage/speed. Expensive definitely yes. My friend shouted "I WILL FOLLOW YOU", but later quietly port back to Maxis after trying Celcom also.

Telco services are mainly based on usage pattern, places we go, experience of the service. This will vary. But I believe most will have the same situation.
Maxis service will somehow be more bearable overall than most other options.

If others had better experience with other telco, good for you. Port out and get savings.
Some form of boycott
Porting out to other telco may not be the best way, since paying penalty and there are chances people might need to port back (scenario like above).

What I did and suggest others to do so, don't give more money/revenue to Maxis than you can if you need to stick to Maxis. Don't sign up iValue plans, device contract especially Zerolution which is a big hit and money maker for Maxis that was recently launch. Look for options...examples

a) Instead of shouting, buy outright which not everyone can do so, but don't subscribe Zerolution. Go get installment plans from SenQ, Machines, Macstudio, TBM even or via credit card facility, maybe ease of convenience to sign up with Maxis. Don't, go for alternative.

b) you have multiple lines, port some to other telco when there's no advantage to keep everything with Maxis. Perhaps u need broadband, get from other while main phone line with Maxis. When you port out, take advantage of their "preferential" treatment.
Maxis isn't competitive because
1) most will come to realize for their usage pattern, maxis service is still working for them better
2) ARPU (average revenus per user) is very healthy versus competitors
- the rule of top few % giving more profits overall than just focus on the biggest majority of lower paying customers. (same logic like Apple market share isn't the biggest, but grab most industry profits)
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Exactly. Thanks for being the voice of reason.

Anyways, I see those people now on maxis' FB keep shouting about how they are not competitive against the competitors, well, unfortunately maxis has never been one to compete on prices. And it's a free market. Why shout and scream when you can port out? There must be a reason they are still with maxis. Contract? Coverage? Or heaven forbid, laziness?

Anyways, vote with your wallet guys. The power is yours smile.gif
attw
post Apr 14 2016, 07:36 AM

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Did everyone get their 3GB? Or just the One Plan customers?
attw
post Apr 21 2016, 06:41 PM

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Glad they didn't go for the weekend or Burung Hantu thing that seems to be the in thing these days...
attw
post Apr 22 2016, 10:19 PM

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QUOTE(dinozilla @ Apr 22 2016, 09:45 PM)
Before the frenzy, I was on surfmore75
Utilizing my 5gb close to max
Bcoz of the plan not covering call/sms
I have been conserve in using call, in order not to push high my bill, tgt wit my supp line surfmore30
In that, my mobile life actually stir towards using the app call instead, leaving cell call to older ppl who don use app only

When Jackson thread start appear, I too noticed it, and seeing the temptation of first gold, n a poor offering from maxis, I evetually went to celcom to request port
On the same day itself maxis get back to me for the offer
For the 88/7gb. Having extra 13 and have unlimited wit additional 2gb, I agreed
Honestly Spotify was not part of my desire
So when all the flips n flops in my MyMaxis takes place, I watch n laugh too
But as it settled, I see I am ok with it, after all my usage has been around 5gb, living with extra 2 for next 2yr is fine with me, n with the one share 5gb, it even now tempt me to move my supp in, so she do not need to worry of not making call when she has to.

Maxis definitely not the competitive one from price point, but u know, u can't help to agree, some ppl making noise, not bcoz they wanna quit maxis, but they just asking for more when they don get it

Celcom not my cup of tea, digi n u is not up to my expectation yet, so gonna hang on probably next 2 year, Mayb the battlefield will be change again, I will wait n watch to decide later
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Exactly.

http://www.lowyat.net/2016/101663/the-defi...i-and-u-mobile/

The last paragraph of the article summarised it well. Choose the plan that works for you and vote with your wallets. Look, I'm no maxis drone. I was one of those who got really pissed off with maxis when their plans for East Malaysia and for those porting out became public (I'm still banned from their FB page, mind you), And while I agree that some issues are still not addressed, today's announcement is a step in the right direction.

1. Don't expect maxis to compete with DiGi, Celcom and U Mobile on price. If those telcos work then by all means go ahead with their plans. If you take for example Celcom's First Gold 80 which is a 5GB + 5GB (on weekends) and compare it with maxis OnePlan 128, which is more expensive by RM48 but the 10GB is not split to weekends and weekdays, and you get Spotify Premium and 5GB for iFlix. For some people that is worth the additional amount. And for others, like myself, Celcom's coverage and speed isn't optimum where I live, work and play.

2. The gap now between East Malaysia plans and Peninsular Malaysia is now RM30, when it was as high as RM90 previously. It's a fact that maxis has a poor subscription base there and need to do something to increase their market share there, but previously the disparity was just too great which led to my dissatisfaction. Now that they have bridged the gap down to RM30, it's something that I can accept. Oh, and East Malaysians can have all the burung hantus for all I care. I prefer to sleep.

3. With regards to the special customised offers being offered to those porting out, I agree that was messy and chaotic, and maxis definitely shot themselves in the foot there. I get that they were trying their best to prevent customers from leaving but it could be done in a less haphazard fashion. This one is up to their leadership to step up and solve. Leaving it to their customer service reps as they did for more than a month now is definitely not working and damaging their reputation.

4. And I most definitely agree that they have been silent on the iValue plans. There are a lot of iPhone owners who signed contracts with them and while it's good and great they have up the ante on their OnePlans, they definitely need to address the iValue subscribers. Allowing them to move to the OnePlan of their choice with no penalties would be one way of solving this.

This post has been edited by attw: Apr 22 2016, 10:22 PM
attw
post Apr 22 2016, 10:24 PM

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QUOTE(mel5582 @ Apr 22 2016, 10:21 PM)
I was previously paying over RM200+ for 10gb, and with the hoos and haas, I've ported out. Now that they've revised their plans, can consider porting in again. At least I don't have to pay exorbitant prices now compared to my previous old plan.
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Yup, that's what this whole hoo ha has taught me - don't sign contracts with telcos - that way you can port in and out as you wish when the coverage and price suits you smile.gif
attw
post Apr 23 2016, 08:14 AM

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QUOTE(kebeckham7 @ Apr 22 2016, 10:59 PM)
Actually ivalue subscriber have the choice to change plan to MOP without needed to pay the penalti. But the contract will be following MOP after that. Im one with ivalue plan successfuly change to MOP. But the things is, maxis should highlight to ivalue subscriber about this. Atleast they can send mass sms to all ivalue subscriber. We already tide with the contract , why not offered us to a better plan but have the same price with ivalue.
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Yes, you hit the nail right on the head there. They should have announced it and made it official, instead of waiting for the army of iValue subscribers to hassle their customer service on the phone and social media. Anyway, my wife is on iValue 1 and we'll be heading to maxis today to see if they can move her to MOP 98.
attw
post Apr 23 2016, 02:22 PM

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QUOTE(kebeckham7 @ Apr 23 2016, 08:30 AM)
just use the live chat and check your wife availability to change plan but I think the cs said all ivalue are good to go with MOP and the remaining contract follow. . no need to go there actually, got mine thru live chat, also yesterday MOS48 for my wife. it took around 15 minutes of chat. rclxms.gif plus u can save ur entire chat with cs and send it to your email.

* is there still have Ivalue plan offered? because I don't see any offer regarding ivalue in maxis site.
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I think I will have more luck striking 4D than getting through on LiveChat or their customer service hotline these days smile.gif
attw
post Apr 23 2016, 02:52 PM

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QUOTE(kebeckham7 @ Apr 23 2016, 02:36 PM)
hahahahaha. seriously, u didn't get into live chat?....how long did u wait? or u go direct to maxis center?
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1st round waited 5 minutes then gave up

2nd round waited almost 10 minutes and just before I gave up someone came online and changed the plan for my wife. He told me the changes will be effective within 2 hours but she got the SMS confirmation and new plan indicated in the MyMaxis app within minutes smile.gif

Thumbs up, maxis smile.gif
attw
post Apr 23 2016, 04:34 PM

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QUOTE(vostro78 @ Apr 23 2016, 03:57 PM)
change plan under contract? from how much to how much? got penalty ?
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Wife changed plan from iValue 1 to MOP 98. No penalty.
attw
post May 7 2016, 09:47 AM

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QUOTE(nexona88 @ May 6 2016, 11:59 PM)
well celcom speed is slow nowadays.
peak hour, sometimes cannot even load  bruce.gif
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Must be due to the congestion after everyone ported out from maxis, haha..

Anyway, maxis is featured in today's The Star Bizweek...

http://www.thestar.com.my/business/busines...ding-customers/

http://www.thestar.com.my/business/busines...s-fullydigital/


attw
post May 7 2016, 09:54 AM

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QUOTE(nexona88 @ May 7 2016, 09:52 AM)
hope some return back to maxis! tongue.gif let's us get back our normal speed..
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I think quite a number have been returning, the maxis center crowds are back. Previously more salespeople than customers, ha ha...
attw
post May 7 2016, 12:42 PM

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QUOTE(wil-i-am @ May 7 2016, 11:27 AM)
Actually you have to give credit where credit is due, they were the first Telco to come up with unlimited Calls/SMS to all networks and the first telco to come up with Zerolution.

Just their pricing... Haha
attw
post May 8 2016, 10:01 AM

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QUOTE(MilesAndMore @ May 7 2016, 05:56 PM)
Exactly. Other telcos won't have unlimited call plans at affordable price have Maxis not introduced the MaxisONE plan 2 1/2 years ago when Lundal just assumed the role of Maxis CEO.

Quite a few features of MaxisONE plan have changed since it was first introduced. Initially MOP98 only offered unlimited calls and texts to Maxis numbers. To get unlimited calls and texts to all networks, you had to go for MOP128.

Anyway, I'm still hoping Maxis will revamp their MaxisONE plan again because the current offer is still not good enough and MOP is still the most expensive postpaid plan out there. Maxis should consider upgrading MOP98 data further to something like DiGi Smart Plan 80 (7GB + 3GB) and continue to offer unlimited calls and texts to all networks (DiGi Smart Plan 80 doesn't come with unlimited SMS).
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I think it'll be some time before the next upgrades/changes to the One Plan. I was at one of their centers in the Klang Valley last night and it was packed. I think their One Plan supplementary (RM48 for 5GB, unlimited calls and SMS) is a winner, can see lots of couples and families signing up for that. That said, I'm sure Celcom and DiGi will come up with something similar soon as they currently don't have good supplementary plans.
attw
post May 8 2016, 10:01 AM

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QUOTE(wil-i-am @ May 8 2016, 07:05 AM)
They want to maintain high ARPU to please investors
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That is the goal of every Telco smile.gif
attw
post Jun 30 2016, 11:09 AM

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QUOTE(dinozilla @ Jun 29 2016, 12:52 AM)
many drivers don't know takata in their cars....they don bother news...

many user don't bother Maxis makes a comeback...slow poke and just ported out....while people porting back in.... rclxms.gif
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Actually I think too many people are porting back in, I feel my 4G speed isn't as fast as it used to be when I was on MOP128 for a miserable 3GB, ha ha ha...

Well, can't complain when it's MOP128 for 10GB, right?

This post has been edited by attw: Jun 30 2016, 11:10 AM
attw
post Jul 1 2016, 02:56 PM

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QUOTE(dannychen @ Jul 1 2016, 02:46 PM)
umobile is offering 30gb for RM98 now. second telco wave has started today.
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YES and webe are coming in as well. Personally for me u mobile is not an option due to poor 4G coverage in the areas I normally go to and also due to my bad customer service experience when I was using their line previously. Anyway, I'm OK with MOP 128 for 10GB right now - will suit me fine if some maxis fellas ported over to these new guys smile.gif

This post has been edited by attw: Jul 1 2016, 02:57 PM

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