I got my facts from their official FAQ page: https://www.celcom.com.my/personal/plans/go...d=1439663563811

yeah perhaps this limited promotion end by 31march 2016, meaning whoever subscribe now will enjoy the unlimited call / sms for only 1 month. and after that only 100 mins.

Their FAQ's is not updated
Wrong again
Before you make all this assumptions, go to the Celcom HQ yourself to get a clearer answer

That First Gold plan you see in the FAQ is the old First Gold RM100 plan, not the new First Gold RM80 plan

Those who subscribe before the promotion ends, will get the unlimited call for eternity unless you change to other plan
If by following your logic, I wouldn't get the 50 minutes free calls & 3GB data for only RM38 per month anymore for the Celcom First Basic 38 that I registered in June last year

Don't be loyal to a fault
Learn to accept that everything has their own pros & cons

This post has been edited by sHawTY: Feb 13 2016, 04:58 PM

-deleted- (repeat)

This post has been edited by ONGEDWIN: Feb 13 2016, 05:11 PM

EXACTLY!!!

Bro, your link is OUTDATED & NOT for FiRST gold 80 promotional plan!

For FiRST Gold 80 promotional plan FAQ is via this link --> https://www.celcom.com.my/personal/plans/fi...p=1439663563811

This plan charges and free calls will be FOREVER unless you change to othe plan . It is NOT that the free calls wil end in march 2016. It is ETERNITY!!! FOREVER !!!

well its not loyal to a fault, but based on my finding so i post it here, yeah i maybe wrong for not getting full information, but what i posted here is based on some facts that i read in their official website.
i've been switching over from Celcom to U mobile now with Maxis, and finally i feel that i pay extra for the peace of mind having coverage and good 4g connectivity.

Based on my experience of switching 3 telcos within this past 3 years:
Umobile: connection sucks within cyberjaya area especially the new buildings and parking lot. even i barely get signal in my own office. everytime want to receive sms for TAC i have to go to balcony and raise my phone to receieve that bloody sms. (very very cheap telco)

Celcom: got signal but not steady. i was hoping to get good 4G however its just a hope. i admit KL area excellent, but again not cyber. and yeah they eat my money by subscribing all the rubbish content without my prior consent. only able to get rid of it after i call their CS

Digi: (my wife using) slightly better than Umobile

Maxis: nothing much to complain except their premium price. but i feel its okey as long as they give premium quality of internet connection, call quality, coverage. i dont bother much about CS anyway.

Afterall this is maxis talk not celcom talk.. i assume i didnot do anything wrong posting it here. if you want post more details about the celcom plan perhaps you should move it to other thread.

before Mod come & give warning, better post all the promo/plans etc. on Celcom at their thread. This is Maxis Thread

Lu tak suka, lu pergi Celcom/Digi/Umobile

- Ananda Krishnan

Another Maxis Fanbuis?
This thread is opened to compare pricing and ask Maxis why are they not reducing their overpriced package
And in order to do that, we have to show what other telcos is offering

You want to report, go ahead

Not Maxis supporter.

thanks

Tu semua butt hurt punya Maxis contract customers, dah dapat free phone, kena lah cekik.... he he he

Kalau tak suka, mnp saja lah..... bising sini buat apa.... :-O

Just having a dinner with my friend working at Maxis HQ management team and back to home now...

I guess maybe for those who are hoping Maxis will call you back when port out or Maxis will come out with better plan.. can stop dreaming about this

The info below might sound irritating for some of you ( Insider info)

1) Maxis management do not have any intention to involve in this price war at all, they will keep their current plan with focus more the network quality

2) For those using the port out as method and hoping for their retention unit will call back and offering some better plan, make sure your monthly usage is more than RM200 and with Maxis with at least few years and with good payment record, otherwise, they wont call and retain you, dont waste your time

3) For the news they are losing customer in recent business quarter, yes, it is true, but still, Maxis revenue is growing instead of dropping, they "purposely" do it to let go those low usage customer, and their focus will be for those with high monthly usage. As of now, they still have around 700K customer who is using Maxis One Plan, and those will be the customer they wish to retain in their profile. My friend did mentioned me sometimes like ARPU or ARPH thing, if not mistaken the ARPU is average usage per user, for more details you may ask your accountant's friend, I not sure what is that in details

4) Overall, Maxis focus in 2016 will be better network, they are the telco spending the highest cost to expand their 4G LTE network in the past 1 year compare to Digi, Celcom and Umobile, and also focus on hight ARPU/ ARPH customer with better profile

That is all I know as of now.... Just for sharing, TQ

The only thing I can say is, their target market is different from Digi and Celcom now..

This post has been edited by ckyow1: Feb 13 2016, 09:31 PM

Item 3, yes I can confirm. It's on one of the Investment Bank Research Report on Maxis Berhad. They are focusing on high ARPU customers. Report mention rm150, but you're saying rm200. Since yours is Insider Info, so must be true.

listen =/= action

but my colleague on surfmore 50 (after calls/sms, monthly just RM60-70 bills), change to Digi, Maxis also call him the next day, ask whether he will continue do use Maxis if they can give better offer... he straight told Maxis personnel, no need... because he is now on RM75 7GB Digi plan

I think is true Maxis only focus on higher monthly usage peoples, such as corporate one, because some of my friends their corporate line all is Maxis... Maxis give better services to corporate users i feel...

Maybe your friend is with Maxis for many years, and the payment record is on time every month, and they might call as well for this group of customer (stable income source)

Revenue = Total number of users x ARPU
In simple calculation, despite drop in total number of users, ARPU remains high, therefore your revenue is still up there. At the short run, yes it sounds great. But in a long run, losing customers are something that in telco we try to avoid.
Now retaining high ARPU customers are not easy. They are demanding and smart at the same time. You network got to be top notch. Frankly speaking, all telcos are trying their best. The demand for data is so high that telcos are struggling to keep up with ever growing volume of data.
They (Maxis) is seeing the user drop trend, they will have counter strategy to retain customers or reduce the churn rate. How? Reduce price or offer better deal for their loyal customer.
Maxis not in the price game? Well all telcos around in other countries eventually will get into this game. Simply ask a question, if you need to cut on your monthly expenses, which expenditure you will willing to cut?

Before MNP was introduced, telco can be "safe" in maintaining their price irrespective to their competitors. How many of use willing to change our phone numbers? MNP was in fact was introduced to give freedom to the users to opt for the best. In term of money value.

Network quality now is very very subjective. Not even one telco in Malaysia can 100% say their network is the best. Some provider have great speed in one place, but suck in the other. Those who has their office/home and the speed is great, they will claim that particular telco is the best. But check all area (drive test) and youll find the real % of coverage and capacity of network. And no telco ever want to reveal this real drive test result. They just "claim" their coverage is such and such.

Maxis has been doing alots of changes since the new CEO (ML) took the office. Of coz as a CEO, his prime objective is numbers. In current state of economy, adaptation to users needs is very important to keep you in the business.

I agree 100%. I have a personal line and a corporate line, and they clearly are more efficient and responsive when I call through my corporate number.

I do agree with your point, but as per what my friend told me, Maxis board of director just had the meeting with their heads and CEO last week,
and this is their current decision to not introduce any similar plan like Digi or Celcom.. what to do

Corporate ARPU is way higher than individuals. That's why Maxis CS is more efficient and responsive to them.

have been using hotlink prepaid since 2006 = 10 years until now
so far I am satisfy with their coverage, reload RM 100 everytime and buy RM 30 / 1.5GB (7am-12am) + 1.5GB (12am-7am) per month with free spotify premium
their service is good, but somehow after looks other telco plan, I top up little bit can get more data, and got some free call and sms
looking forward to switch to celcom first blue postpaid, but need to finish my current hotlink credit 1st