Really?

I have 3 more months before my contract expires. Hello Celcom!!! I can't wait for that moment.. Bye Maxis

Those who registered before the promotion ends, will stay with the plan forever unless the change to different plan / different telco
The promotion period is to provide you with a final date to join

maxis is pretty stable & i'm satisfied. maxis is not suitable for #poorpeople

but my colleague on surfmore 50 (after calls/sms, monthly just RM60-70 bills), change to Digi, Maxis also call him the next day, ask whether he will continue do use Maxis if they can give better offer... he straight told Maxis personnel, no need... because he is now on RM75 7GB Digi plan

I think is true Maxis only focus on higher monthly usage peoples, such as corporate one, because some of my friends their corporate line all is Maxis... Maxis give better services to corporate users i feel...

Revenue = Total number of users x ARPU
In simple calculation, despite drop in total number of users, ARPU remains high, therefore your revenue is still up there. At the short run, yes it sounds great. But in a long run, losing customers are something that in telco we try to avoid.
Now retaining high ARPU customers are not easy. They are demanding and smart at the same time. You network got to be top notch. Frankly speaking, all telcos are trying their best. The demand for data is so high that telcos are struggling to keep up with ever growing volume of data.
They (Maxis) is seeing the user drop trend, they will have counter strategy to retain customers or reduce the churn rate. How? Reduce price or offer better deal for their loyal customer.
Maxis not in the price game? Well all telcos around in other countries eventually will get into this game. Simply ask a question, if you need to cut on your monthly expenses, which expenditure you will willing to cut?

Before MNP was introduced, telco can be "safe" in maintaining their price irrespective to their competitors. How many of use willing to change our phone numbers? MNP was in fact was introduced to give freedom to the users to opt for the best. In term of money value.

Network quality now is very very subjective. Not even one telco in Malaysia can 100% say their network is the best. Some provider have great speed in one place, but suck in the other. Those who has their office/home and the speed is great, they will claim that particular telco is the best. But check all area (drive test) and youll find the real % of coverage and capacity of network. And no telco ever want to reveal this real drive test result. They just "claim" their coverage is such and such.

Maxis has been doing alots of changes since the new CEO (ML) took the office. Of coz as a CEO, his prime objective is numbers. In current state of economy, adaptation to users needs is very important to keep you in the business.

when u try to mnp, they will counter u back.

how can i be offered with that? I was in surftmore 5gb but since they have 2+2gb free, i downgraded to 2gb. Now that the promo is gone, im think to switch to celcom since I cant really survive with only 2gb, as they no longer offer 5gb rm75 surftmore