Hello Bro,

I want to share my experience and hope you may have some ideas after that.

Upon receiving keys to my new house (DSTH), i started to check on the defects. Marking and listing all the defects, i then took my SNP and also check on all all schedules given in the SNP (from all the listed materials/items used or they need to give till the total house area measurements). Lots of cracks, uneven surfaces, bad finishing and so forth.

I found that some of the materials used are low in quality, toilet dimension wrong (actual differ from SNP drawing, fencing supposed to be bricks but they gave me chainage and etc)

I called developer for a meet up but they didnt even bothered and said that everything was fine. So what i did next was easy.

I called the Tribunal Tuntutan Pembeli Rumah. Told them of my problem and guess what?? The officer incharge straight away told me that they can come to meet me and open a file. She also said TTPR having some difficulties achieving their KPIs as NOT MANY house buyers know about this OR willing to report. She then told me to write in to the developer and give them some time to reply.

I then wrote a letter to the developer stating all my claims, CC the letter to architect, banks and also TTPR. Asked my worker to send the letter by hand, and the duplicate letter must be acknowledged received, signed with date and name.

Guess what?? Soon after they received the letter the developer called me for a meet up at my new house. At the new house the developer brought a total of 7 contractors (from architect, plumbing, structural, tilers, you name it). And we go from every complaint/claims one by one. I had some resilient at first from the architect as he said my claims were baseless. We argued and things got heated up. This is where i told them off that the reason we are here to day is to settle things. I do not want to find enemies and neither do  you. If end of the day, both parties could not agree to anything, i will bring this matter to TTPR. Let TTPR be the judge (yes TTPR will be the party who has the final say). This is when everyone mellowed down and things get going.

The result :

I managed to get everything done. from defects works to all claims that were listed in the letter. The sad case was ,i did not get any monetary compensation from them and also i found out that only two of the home buyers checked the SNP, check for defect thoroughly and made claims.

So my advice to you is to write everything in black and white and pass them by registered mail or by hand (this is stipulated in SNP) and remember to CC to all relevant parties. Developers like this need to be taught a lesson.

And also call TTPR.

http://www.kpkt.gov.my/index.php/pages/view/292

Yours would be under

Tuntutan Teknikal
Tuntutan yang disebabkan oleh kecacatan mutu kerja atau bahan-bahan dan jika rumah atau apartmen tidak dibina mengikut pelan dan butiran seperti yang dinyatakan dalam perjanjian jual beli

Good luck !!

For a condo brick wall to construct slanting (the one between master bedroom and bathroom) , can it be known as defect ?

I noticed there is some shear wall that built slanting (probably formwork not good) , and I doubt this one can repair

maybe it is due to uneven plastering?

but if its the brick wall that slanting, they will have to still do the correction no matter how major the work is.

I found out my house was built not according to snp plan

Already contacted developer but no answer yet from them

Any idea if this usually happen?

There's column when there's supposed to be none

looks like a supporting bean.

but anyhow, try to measure up the size as stated in snp,

they could have actually given you a little more that in snp,

and if that is the case, then kita untung.

but if after builidng the supporting bean and " eating into" your space which end up lesser in measurement then snp

they will have to compensate your losses in floor size.

let say i loss 1sqft of space, then they will compensate the per sqft price?

I’m unable to assist in calculating the method of compensation. As i’m not familiar on how they compensate.

But be caution that they will require “official proof” which might need you to hired qualified architect to measure, which inturn make you incur more costs, and the compensation might not be worthwhile.

Try to nego with developer for a simple reasonable compensation first

I received a VP letter with CCC. As per SnP its written that have to collect the key within 14 days, failing which its still considered VP handed over.

Paid a visit today, and the place is horrid conditions. Painting patches all over, exposed cables, rubbish and construction waste still in there, toilets smelly, some fitting like toilet door not installed, and the main gate itself is broken and can't be properly locked. BTW, mine is landed linked house.

Also, despite collecting the Syabas and TNB deposit months ago, neither is installed.

So do I still proceed to collect the keys and lodge all these as defects?

You collect it as soon as possible,

Lodge all as defect and get back to the developer on the defect as soon as possible,

The faster you submit all the defect, the faster developer can start rectifying your problem.

If you delay, other owner might start submitig and you’ll have to wait longer

So I called them to make appointment for the VP - and the only date they can give me is 12TH Dec - since they only make 4 appts in a day -excluding weekend and public holiday. And that is 9 days after the 14 days expiry which falls on  3rd Dec.

Hate our system here which doesn't fully protect the buyer.

I received a VP letter with CCC. As per SnP its written that have to collect the key within 14 days, failing which its still considered VP handed over.

Paid a visit today, and the place is horrid conditions. Painting patches all over, exposed cables, rubbish and construction waste still in there, toilets smelly, some fitting like toilet door not installed, and the main gate itself is broken and can't be properly locked. BTW, mine is landed linked house.

Also, despite collecting the Syabas and TNB deposit months ago, neither is installed.

So do I still proceed to collect the keys and lodge all these as defects?

like that also VP, cannot be...Electricity and water not ready yet how can VP?
sign snp more than 36 months already? if more then can claim late delivery from developer..
is it developer rush the VP in order to escape paying buyer late delivery claim?

my suggestion is dont collect key 1st if is already 36 months..

Any reliable inspection service provider here to recommend, and price range? How to know whether they are fit for the inspection service?

I found out my house was built not according to snp plan

Already contacted developer but no answer yet from them

Any idea if this usually happen?

There's column when there's supposed to be none

looks like a supporting bean.

but anyhow, try to measure up the size as stated in snp,

they could have actually given you a little more that in snp,

and if that is the case, then kita untung.

but if after builidng the supporting bean and " eating into" your space which end up lesser in measurement then snp

they will have to compensate your losses in floor size.