Hi all,

I've just got the CCC + VP + keys for my new house...am a 1st time house buyer. Also, already settled the electric + water deposit quite some time back. Electric deposit paid directly to TNB, while water deposit paid to developer (developer will compile a stack and settle with SYABAS as they said that SYABAS don't want to entertain individual customers, but in bulk). The problem is that until now SYABAS have not installed the water meter / connect the water supply yet. I've already followed up with the developer a couple of times and each time, they said that "oh, there are too many houses in this development phase, so it will take some time for SYABAS to install the water meter...so sorry but we can't tell when SYABAS will be able to install the water meter for your house, just wait lah..." Am so frustrated as I can't do any cleaning up at all. Is this a normal process where we have to wait for some time before SYABAS connect the water supply for us, even after we've gotten our keys?

I've already done the defects list and sent in the list together with an official letter to the developer (+ softcopy of the pictures in a CD), where I've also stated that there's no water meter/water supply yet. I understand that there's a 30 days time frame + 2 weeks grace period for the developer to act on the defects. Would like to ask whether is this time frame standard/applicable for all new houses? What about the connection of the water meter, is it part of the defects or it's categorized as a different category? If it's considered as a "defect", that means I've to wait for 30+14 days for them to fix it? That will be such a long waiting time just to get my water supply... How should I go about with this water meter/water supply problem? Please advice...thanks in advance!

Hi All,

I really disappointed and angry with my developer.

I had received my defect form but it was stated "Kindly check carefully and thoroughly before submitting the complaints on damages as we attend for once only".
somemore they request submit the defect form within 2 weeks time. If failed to do so, they will ignore whatever defects you submitted.

Since dlp for 24 months, can I write in a letter with defects list for them and notice that I'm not agree on their agreement which stated in defect form? Please advice.

TIA.

Sorry for bad english

This post has been edited by vinn: Jul 1 2012, 12:29 AM

If the DLP is 24 months, you can complain anytime within that period even if it means the last day. That's what DLP is for.

It could be just a misunderstanding. My suggestion is call the customer service to clear the air.

I have a question regarding water leaking issue from the ceiling.

Am interested in a property but it has leaking problem from the ceiling in one of the room - agent said she will get the owner to sign a form to submit to developer to rectify this problem. At the moment, have yet to sign any agreement or made a booking because worried that if i make an earnest deposit to secure the property and IF there is still leaking issue after I buy the property, it will be quite problematic on our side? I don't know if the developer will want to cover up with paint work just to 'rectify' the problem

So how do I ascertain that the leaking issue is rectified properly after that - do i need to go down to check after a rainy day?

My two storey terrace house still under construction but almost 90% done. Found out at grd floor staircase on top have a beam across , the beam so deep almost 900 mm deep which believe is wrongly cast until headroom not enough 2meter clearance which stated in UBBL when going up the 3rd step i standing almost hit my head . Then I did highlight in formal letter cc to developer and architects. Then they realignment the 2 - 3rd step in order to cleared the headroom to 2 meter . Yesterday I saw the staircase riser height is different. 1-2 step riser is 150mm 3rd step riser is 190mm then 4th step to 2nd floor is 180mm. In UBBL riser should not exceed 180mm. And also all riser height must equal to avoid accident fall from staircase.

What if the specs in the brochure or in the S&P shows that Solid Door is given but the developer only install a Hollow Core door, do I stand a chance to claim my Solid door?

Usually electric + water DO take some time...that is why most of the experienced developer try to complete the construction 6 month ahead so that they have ample time to settle all the houses got electric + water "phase by phase" (maybe 200 unit at one time)

IMO, it's kind of a politic thingy too to have electric + water in time...(u know what i mean)

Yeah, got what you meant... Now another headache, did ponding test and both bathrooms upstairs leaking pulak! Sigh, so now need to wait for developer to rectify it... luckily the leaks were not that bad, can see water marks from downstairs but at least not leaking like waterfall la...

a very innovative step you had made in your home..

Dear Sifus,

Pleas shed some light on my below situation.

I spotted this property online and contacted the seller without any agent. So the process been going on without any agent intervention. After direct negotiations we agreed the final price (500K) which is for sure lower than the selling price around that area (no agent involvement).

last week I paid 3% earnest deposit for this subsale double story house. Paid to the vendor's lawyer and the final clause says exactly: EARNEST DEPOSIT SHALL BE FULLY REFUNDED TO THE PURCHASER IN THE EVENT THAT THE LOAN IS NOT APPROVE PROVIDED THAT THE PURCHASER PROVIDE AN EVIDENCE FOR THE SAID MATTER FAILING WHICH THE EARNEST DEPOSIT SHALL BE FORFEITED BY THE VENDOR.

2 days later I happily went to 6 banks with complete set of docs.
All the banks did valuation check the same day and told me selling price approximately 80-100K more thn market value. I said in that case I won't be able to buy the property as I'm a first time house buyer and I need 90% loan. I have strong credit record and good salary. But they are saying it's not due to my profile but to the property value where it can only be financed up to 70-80% of the selling price. I asked for loan rejection letter to reclaim my deposit all the banks refusing me to give the rejection letter cause they did not process my application at the first place. I feel trapped systematically.

I already lose my sleep past few days due to this issue. If I agree with the bank to continue with a lower amount (80-90% amount) and bring the letter offer to show their lawyer that I didn't get 90% loan I afraid very much my earnest deposit 'll be forfeited as in this case the loan might be defined as approved even tough not up to 90%. Seriously I have no money to top up if they were to give only up to 80%.

I have 14 working days from 2/10/12 to sign the S&P or show the rejection letter. My hard earned savings on the line.

Plz help me. May God bless you guys.

Awesome thread this is, thanks for your sharing!

Your house is STB house or BTS house?

Is the method that mentioned at first page can be apply if purchase shop lot?

Side track abit, I want to ask. My house already come with those concealed air-cond piping by developer.

Now checking for defects, can we just pour water to these pipes to check for any leaking?

How do the contractor check for leaking especially after tampal the cement ?

Thanks in advance.

Just move in a brand new house in July from SSF. I am so stress to handle a house defects. It takes 5 months complaint, after fix the old defects, a new defects appear. I really hope all the developer could tighten the quality control.

A recent defects about the bathroom leaking, contractor came many many times, but no work started yet. Really angry, I will take this as an expensive lesson, we should buy property from big and well known developer. Small developer, even don't have a complaint department, and proper management.

This is really stress and crying in the night, feel why so unlucky. It just a bathroom leaking, after make complaint in September, still no work carry out until now. The most anger, the developer said the installed water heater tank caused the toilet floor leaking.
But you never mention don't install water heater tank in this house? How a bathroom floor leaking related to a water tank ? Haiz, very irresponsible and logical reason.

Invite the water heater supplier to check with transport fees RM100, he said is the floor waterproof problem, should ask developer repaired. Call developer again, he insists is water tank. What to do now ? Want to me to repair the leaking with my own pocket money?

This developer really inefficiency and work below standard. Many many defects , I will not recommend this developer. Except make complain to developer, any authority I can seek help for this unfair treat? Please advice.

y not?

Nowadays lots of property sellers are jacking up the prices of their properties way way higher than the real property value .....so you need to check the valuation first before you give them any amount of earnest deposit . The valuation then can be used to bargain for a more reasonable price . ...... so what happened to your earnest deposit ? Did it get forfeited ?

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Added on November 28, 2012, 12:32 pmAsk for a reduced price from the owner to cover the cost of plumbing so that you can rectify the problem yourself , that way you can ascertain the problem will be settled to your own satisfaction

This post has been edited by azi_fauz: Nov 28 2012, 12:32 PM

Very informative and seldom discussed.. thanks

Found some useful tips!!



http://www.jacko.my/2010/05/mega-project-3.html

http://www.jacko.my/2010/05/mega-project-4-ponding-test.html

P/S: am not promoting the page!!

bros / sis,

i intended to buy a sub-sale new double storey terrace but was abandon for a few years until early this year only got the CF. Problem is I saw every houses do have some cracks here and there on the wall. some even can see the top door frame uneven. my question is how serious are these cracks? I've checked the exterior houses seems not like settlement issue. problem is former developer Talam already bankrupt so nobody will rectify it. such issue is it normally will need to demolish the particular wall section and rebuild?
is it advisable to purchase and i'll need to search for the best/minimal problem condition house there is?

thanks
Happy New Year