Hi all,

I've just got the CCC + VP + keys for my new house...am a 1st time house buyer. Also, already settled the electric + water deposit quite some time back. Electric deposit paid directly to TNB, while water deposit paid to developer (developer will compile a stack and settle with SYABAS as they said that SYABAS don't want to entertain individual customers, but in bulk). The problem is that until now SYABAS have not installed the water meter / connect the water supply yet. I've already followed up with the developer a couple of times and each time, they said that "oh, there are too many houses in this development phase, so it will take some time for SYABAS to install the water meter...so sorry but we can't tell when SYABAS will be able to install the water meter for your house, just wait lah..." Am so frustrated as I can't do any cleaning up at all. Is this a normal process where we have to wait for some time before SYABAS connect the water supply for us, even after we've gotten our keys?