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 Uber Partner Resource Centre & FAQ, Partners welcomed to share!

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SUS2feidei
post May 16 2017, 03:35 PM

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QUOTE(waseken2 @ May 16 2017, 11:07 AM)
Hi, I,m planning to start do Uber soon, wanna ask the toll fees is included to the trip? Or we need to collect from customer like grab? Sorry for the nood question...
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Included, but sometimes they missed out. Then, u need to claim back from uber. Once u signed up, they will give u training.
SUS2feidei
post May 16 2017, 08:27 PM

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QUOTE(juicyliana @ May 16 2017, 02:21 PM)
use my referral code: 9TDXTFC6UE

thank you
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Now each referral earn how much ah? laugh.gif

Last time was 250
SUS2feidei
post May 16 2017, 10:37 PM

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QUOTE(flyingteeku @ May 16 2017, 10:03 PM)
During the ride, there was no problem at all, I even waited for him before requesting ride, I suspect that he was abit reluctant to take me to the destination as it goes has to go through the town and at peak hour...
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Maybe the distance he travelled to pick u up is further and longer than the distance of your ride, so, technically, he rugi, although not fault of you, but Uber

» Click to show Spoiler - click again to hide... «

SUS2feidei
post May 17 2017, 01:08 PM

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QUOTE(sickx @ May 17 2017, 10:29 AM)
when was the last time the surge became 4.xx anyway? laugh.gif
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New year eve countdown, between 11:30 to 2:30am, location dataran merdeka, klcc, Changkat Bukit Bintang area.


SUS2feidei
post May 17 2017, 05:02 PM

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QUOTE(destiny6 @ May 17 2017, 02:11 PM)
jam like hell lo ......  whistling.gif
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That's the time where surge till 4.7x mar.....but I didn't go chase it lah....

I send one rider at 10:30pm, 7km only to klcc, also took 1 hour 20 min. No surge, but that time still not fixed fare, so at least stuck in jam, use all longer and small road (with rider permission lah) also got Rm20+
SUS2feidei
post May 17 2017, 05:03 PM

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QUOTE(sickx @ May 17 2017, 02:15 PM)
lol so that only happens like once a year lah?

and to use that kind of surge to fish for new drivers... heh
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No lah, once in very abnormal situation, as mentioned above. But if new year eve countdown, then, confirm lor.

Your second question, no comment
SUS2feidei
post May 17 2017, 09:57 PM

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QUOTE(ieian81 @ May 17 2017, 09:34 PM)
About 10 onwards.
[attachmentid=8823576]

Today, 14 hours. Nobody said it's easy.
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Well said bro thumbsup.gif

Let me add in something if you don't mind....driving Uber is like having your own business, sometime you make lost, sometime you gain. You need to put in effort, hardwork to earn. You stop driving, mean you stop earning. Easy as that....

Therefore, you cannot compare being employee versus being a Uber driver. Employee, you can call in sick, you can take leave, and your salary still will be paid end of month (assume you don't do anything illegal that warrant you get sack). Then, being an employee, your income is fixed (unless you sales or commission based lah, then, different story, it again depends how hard u chase for sales). You work 14 hours a day, or min 8 hours, or even 20 hours, your salary at end of month still same (unless you being paid OT, that different story altogether)

So, end of day, you got to decide whether it is worthwhile to drive Uber or Grab or not.....don't listen to all bullshit, easy money, can earn a lot, etc....if so good earning, whole KL or Malaysia will be flooded with Uber or Grab driver jor....who want to slog it out in office, or do other things? How difficult driving a car around??? And being paid for it? This job practical no pressure, all you need to do is just pick up the riders from the requested pickup location to their requested destination location. At most, maybe sometime you will encounter some nasty riders, that's it, but, even if you employee, you sometime encounter difficult colleague also right?

For those who intend to drive, go ahead, don't listen or keep reading here, you ask 1000 ppl here, you will get 1000 different answer. You got to experience it yourself to determine ith is worthwhile or not. Everyone have their own calculation and view. What I can say is that few things you need to consider

1. how committed you are, i.e. how many hours you can drive per day, and bear in mind, you are human, not robot, you get tired and fatigue, then, mistake bound to happen, higher risk of accident.
2. the cost associated with it, not only petrol, but, long term wear and tear of your car. Just imagine you car now is "unlabelled" taxi. Definitely, the mileage clocked will be higher than average, which mean lower down your car resale value later, and accelerate the wear and tear
3. Main purpose of driving. Earning extra income? Better don't drive, as said earlier, it not certain, sometime, on bad day, you don't earn much, you get stressed out (especially if you have car instalment to pay, commitement to meet, etc)

So, after you tried driving, you decide it is worthwhile for long term or not......or even short term....I had done mine...of course, you can't also just decide by driving for 1 day, or 2 days....

Then, you decide......to bro ieian81, you take care yourself.....putting 10-14 hours everyday 7 days a week in long term is quite tiring.....

SUS2feidei
post May 24 2017, 08:24 PM

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QUOTE(ikanair @ May 24 2017, 06:56 PM)
Uber just a really shitty company, overcharge customer and under pay drivers

http://english.astroawani.com/world-news/u...-drivers-143814

What you can do? Absolutely ZERO  tongue.gif
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Can, stop driving lor whistling.gif
SUS2feidei
post May 26 2017, 09:48 PM

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QUOTE(yeezai @ May 26 2017, 07:56 PM)
Is this fare justified ? I follow rider route ..mahai uber
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Let me help u calculate
Base fare: RM0.95
56 min, per min RM0.25 = RM14
40km, per km RM0.60 = RM24
Total gross fare = RM0.95+RM14+RM24
= RM38.95

Less your Uber fee rate (25%) = RM9.74

Your income = RM38.95 - RM9.74 = RM29.21

So, consider overpaid u RM0.19 whistling.gif whistling.gif whistling.gif
SUS2feidei
post May 26 2017, 09:58 PM

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QUOTE(yeezai @ May 26 2017, 09:56 PM)
But i collect 65rm from customer ..and since when they changed 0.60 per km kimak ..previously i still saw 0.95/km
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Bro, 0.95/km was way long time lor.....if not mistaken before Feb/ Mar 2016 time.....

Eh, since u collect RM65 from customer, the extra mana pergi? Pocket as tips ah? laugh.gif Better senyap senyap lor......

Lucky rider pay u cash, if pay via credit card, abis rugi u cry.gif

This post has been edited by 2feidei: May 26 2017, 10:00 PM
SUS2feidei
post May 26 2017, 10:05 PM

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QUOTE(yeezai @ May 26 2017, 10:00 PM)
U think le my pay 29rm i collect 65 means balance i owed cb uber
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Eh, sorry, sorry.....didn't read properly doh.gif

Mean, Uber pay u "fairly" but charge customer "unfairly" ranting.gif

Really don't know how customer being charged one, even I open rider Uber apps, no show how the fair derived one, just one lump sum, if agree, click request. ranting.gif ranting.gif ranting.gif
SUS2feidei
post May 26 2017, 10:19 PM

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QUOTE(yeezai @ May 26 2017, 10:08 PM)
But since they charge customer so much why dun share some profit with driver ?
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Yup, I got to agree with you.....I just check my last few trip, I been overcharged too (as rider), writing to Uber for refund. I would rather pay this to the driver, then, they pocket themselves.

I suspected the differences, Uber go pool it up, then, use it for the new incentives, i.e. complete how many trip, guaranteed xxx amount, of course after they take another cut from there lah whistling.gif

This post has been edited by 2feidei: May 26 2017, 10:32 PM
SUS2feidei
post May 27 2017, 01:33 PM

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QUOTE(Utopia Angel @ May 27 2017, 02:42 AM)
Is it true Uber overcharges the customer and only pay us the normal amount ?
I have also noticed that some of my collection and fare charges is different - but not as staggering as yeezai though LOL...

Any sifu can please help to explain ?
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Yes, conlanfirm YES! vmad.gif vmad.gif vmad.gif

In fact, I am writing to Uber, using their own methology and calculation
RM0.95 min fare
RM0.60 per km
RM0.25 per min

Then, from receipt, got state how many km and how many min you took

Multiply that, the number higher than what I calculated.

Again, their CS team pusing pusing with standard reply, but, still unable to answer my question.

I am not going to let this go easily, although amount not large, I can forego it, but, principally it CHEATING!!!! vmad.gif vmad.gif vmad.gif I rather pay this as tips to drivers who provide me safe and efficient service (on top of usual 5 star rating and some comments to cheer them up)

In summary, Uber is really unethical company, to the drivers, to the riders......I used to be fan of Uber as riders, due to their better quality drivers, but, then, with their unethical practice, sorry to all drivers....nowadays, everytime I need a ride, I will click both apps, see which one cheaper

SUS2feidei
post May 27 2017, 04:09 PM

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QUOTE(ieian81 @ May 27 2017, 03:31 PM)
No need to kecoh wan la bro.

You try and take a ride during evening rush hour from KLCC to anywhere. You will realise the fare is very low. Their upfront fare calculation engine is not perfect. Win some lose some.

And yes, they do skim off the excess from the upfront fare if it is overquoted. Just like if you work for PWC as an auditor, they pay you a salary of RM3,000 but they charge client RM300 per hour for using you.

The problem with this upfront fare calculation is always undercharge during rush hours in the evening especially in city centre.
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Point noted, mean next time, must take ride during rush hours? whistling.gif

Seriously, wonder will there any driver around or not during that time sweat.gif
SUS2feidei
post Jun 3 2017, 01:18 PM

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QUOTE(uberXman @ Jun 2 2017, 10:25 PM)
Yesterday 5 ladies squeezed in my uberx car. i understand that the maximum riders should be 4 pax but i still continue with the ride as I was afraid my rating will kena kaw kaw if the some of them continue with me and some call for other car. the trip was 1.5km only though. what whould you do if it happens to you?
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QUOTE(bcombat @ Jun 3 2017, 12:58 PM)
can kena saman 1 if police saw it.
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And, worst still, if accident happen, insurance won't cover, as it is illegal.

Sometimes, you guys need to weight in between the star rating versus safety icon_rolleyes.gif
SUS2feidei
post Jun 4 2017, 02:48 PM

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QUOTE(Confession @ Jun 4 2017, 07:14 AM)
9am to 6pm, around Nilai,KLIA
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should be quite a demand, as quite huge students population there, but, mainly all short trip. Of cource once a while, you might get lucky go to Serdang, or even KL and PJ
SUS2feidei
post Jun 4 2017, 08:12 PM

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QUOTE(ryanlakehung @ Jun 4 2017, 06:18 PM)
Anyone knows what does it mean by 'destination trips'? Because some of my trips is not counted for the additional for driving x amount of trips.
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Destination trip mean the trip you set towards your final destination, say example, you want go go back home, but, don't want go back empty handed. So, you set destination trip, the apps will try to match those trips closest to your destination trip. So, typically these trip is not counted for promotion, etc. Reason, you set the destination, thus, limiting the availbility of drivers on the road, as the system cannot match u with riders closest to you if their destination is not align to your destination.

QUOTE(uberXman @ Jun 4 2017, 07:05 PM)
i picked up a rider at mutiara damsnsara and sent to jalan cendana, kampung baru. the traffic was terrible and the original estimation time from 29mins for 14.5km ride ended 60 mins. the fare after uber fee was just rm12.30. i wrote to uber to ask why the extra time was not added to the fare and their reply was "it was upfront fare". what is up front fare? do we know it when we are accepting the request ping? it happened once before also like 30km rides but the fare was just rm19.
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Upfront mean no matters how bad the traffic is, you will be paid fixed, but, not true if you are rider, you will be charge either upfront fare or distance + time, whichever higher. You would not know the fare if you driver, but, you would know if you rider. Reason because as driver you would not know where the rider want to go until you start the trip aka rider enter your car.
SUS2feidei
post Jun 4 2017, 08:16 PM

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QUOTE(Utopia Angel @ Jun 4 2017, 08:11 PM)
Because you used the "find trips toward a destination" function. That's why those trips are not counted.

I don't find this function useful, so I don't use it at all.
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It useful when you want to off line soon, and rather than straight off line driving towards your destination empty car, the system will try to match you with any riders similar destination route. Of course, the accuracy is questionable.

Last time, there is 3 option to choose, the least lenient one, which is useless, the defaulted middle one, which somehow will still match u with any riders within 5km radius along your route destination, read this carefully 5km radious, which not necessary 5km travelling route, example can be just road accross, but, you need to make 10km detour and last is the most accurate one, which 99% you would not get any match biggrin.gif
SUS2feidei
post Jun 4 2017, 11:57 PM

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QUOTE(aimanwalker @ Jun 4 2017, 11:36 PM)
This shouldn't be true at all. It should be the other way around ie. The rider always pays the upfront fare but driver always gets paid according to distance and time. This way rider pays as he has initially agreed when he/she booked the ride and driver get paid what he/she deserves based on distance and time. Any difference uber will untung sometime and rugi sometime. At least this is what I feel is the most logical and fair system.

Based on the explanation regarding the upfront fare in help section, it also says the same thing. Now I never encountered this problem before so I never had any explanation from CS whatsoever. If CS say it is like you mentioned, then there must be something wrong somewhere d
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If you have not calculate it before, I suggest you try calculate, and see the results......sometimes, you cannot just take everything written by Uber as face value, as much as I hate to mentioned it, there is too much negative publicity about Uber lately...

Of course Uber CS will never admit it, but, I won't say I am expert deailing with them, but, I would say, 100% of the case I brought up with them about their inaccurate fare pricing, the first few (at least 3 or more) email/ comment they will insist they are right, even I had given them all evidence and proof, and after continuous writing to them, only they will adjust back to what I expected. Sometimes, it is not so much about the money, it more about transparency and principal, which I seriously doubt Uber had

Will stop here, else, I will be labelled as anti Uber or pro Grab.
SUS2feidei
post Jun 7 2017, 07:44 PM

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QUOTE(juicyliana @ Jun 7 2017, 02:49 PM)
u got banned?

The benchmark 4.4 must be set by a chinese.... sei sei..... die die.

likewise, they should ban rider that is below 4.4 too.
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Ban rider, who pay for the Uber fee wor? U ah? They won't ban rider one lah biggrin.gif unless the rider is cheating

Even if ban, rider can just create new account with another phone number

QUOTE(AskarPerang @ Jun 7 2017, 02:56 PM)
previously yes. but recently Grab also sucks.
so all drivers neither here nor there now.

better drive teksi.  bangwall.gif
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Apasal? Cerita sikit.... biggrin.gif

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