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 Uber Partner Resource Centre & FAQ, Partners welcomed to share!

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SUS2feidei
post Jan 1 2017, 03:54 PM

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QUOTE(iphone @ Jan 1 2017, 03:17 PM)
Upfront fare but driver/partner still get peanut.  sweat.gif

Ask to collect RM20.03.  I thought it should be RM20.03 less 25% = RM15.02. Dunno what sorcery calculation Uber is using. But driver only get RM8.57 nett.

[attachmentid=8340383]
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Another alternative, you guys for every trip you complete, there is time and distance right. And, you all have the formula right, i.e. RM0.95 upfront, RM0.60 per km, RM0.25 per min. Then, use it to kira kira your actual fare, less 25% or 20%, and compare the fare or cash you collected.

Then, you know lah, how much Uber had scammed you all, if any.....

Only if have time lah, coz when last time I drive (that time still no upfront payment), I checked one, found few times Uber short-changed me, after few round of emails, finally they pay me back....

But, it dammed tiring lah, imagine, average do about 10-15 trips, sometimes 20 trips for 12 hours, then, calculate each and every trip.
SUS2feidei
post Jan 1 2017, 05:34 PM

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QUOTE(iphone @ Jan 1 2017, 04:39 PM)
when look at web even more sad coz it clearly show they will deduct from bank deposit RM11.46 !!
(RM20.03 - RM 11.46 = RM8.57)

[attachmentid=8340756]
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mean u hutang them RM11.46 doh.gif
SUS2feidei
post Jan 1 2017, 06:59 PM

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QUOTE(iphone @ Jan 1 2017, 06:33 PM)
that's why many drivers thought si beh shiok get extra cash when the fare shown is lower. All these creative accounting trick, please look properly the "Cash Collected" total will be deducted from your Total Earnings. So to all Uber partners, every time you Collect Cash that is more than your "Estimated Payout", the difference will be DEDUCTED from your credit card fare earnings. You do NOT get extra cash. Those extra cash you collected is actually your own earnings that will be deducted end of the week.
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Of course lah.....even last time, before the upfront pricing, when they introduce cash payment option, Uber automatically appointed all drivers become debt collector on their behalf (without additional benefit or pay) whistling.gif ...so, if the rider got many hutang, many ffk request, the unfortunate driver who pick the fella up will have to collect all overdue for Uber behalf doh.gif And, this is only risk #1

Risk #2, when u encounter some rider who will accuse you cheating them, (even last time, prior to this upfront fare), they will argue and fight say why the estimate fare is lower than actual fare, accusing you cheating them and then storm out from car (if lucky) or threaten to damage your car or whack you. Work hazard sweat.gif Then, when you write to Uber to complain, to get back at least what due or don't deduct it from your weekly payment, thier standard reply will be "Uber will not be responsible for the collection of fare and partner are expected to collect all fare that is due from rider at end of ride". Then, you follow up with few nasty email, they will pay you back, some more claim it just once off goodwill.

And now, due to increase in demand in cash ride, lesser card ride, Uber want to deduct from your credit card or seek your authorisation to auto deduct any amount owe to them (instead of deducting from card payment). This one, I have not encountered lah, coz I oledi stop driving that time jor. Previously, they threaten drivers to suspend their account (i.e. cannot go online) until they clear up all the outstanding, but, I guess many drivers just ignore them kua biggrin.gif and that time lack of drivers. Now, not sure if they ever include in their new T&C or app for any new driver to sign up sweat.gif


SUS2feidei
post Jan 1 2017, 08:27 PM

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QUOTE(iphone @ Jan 1 2017, 07:12 PM)
Sigh looks like I need to drop by GS office to activate my account liao. Why can't GC activate online just like Uber.
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U full time driver meh? I think some forumer here is dunno what level, say can help activate without need go to their office
SUS2feidei
post Jan 7 2017, 03:26 PM

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QUOTE(eddie2020 @ Jan 7 2017, 12:10 AM)
Seri kembangan boost area like a bit out from my seri Kembangan

I thought KLIA trip better than grab, now flat rate.. Meaning no diff.. Lol surge high later minus back equal more low?
Why stop.. Some 2.0 also very fuel efficient
What they say and don't want pay full? What your action? Walao minus 25 percent still minus their supposed pay equal no earn..

Today I did 2 charity.. Drive 6km to pick up, 3km trip.rm3 + nett income.. Minus my time and petrol and maintenance equal ntg.. 2nd trip, pickup location not  accurate.. Drop off also not accurate.. It show ktm station but in other side, so when I reach it say you have reaxh your destination.. I need uturn again another 2km with jam.. End up rm6+ nett 2nd charity.. I wonder do I make uturn route counted? My gps show over 13-14km but the way Bill show 9km +
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Since when Uber KLIA not flat rate? It had ben flat rate since day 1, from RM90 drop to RM75, and now I dunno jor whistling.gif
SUS2feidei
post Jan 7 2017, 04:53 PM

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QUOTE(AskarPerang @ Jan 7 2017, 03:40 PM)
now is rm65. same rate as Grab. for rider at least the rate is the same now. rm65 (not include toll yet).
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wahlau leh.....really charity drive sweat.gif
SUS2feidei
post Jan 7 2017, 10:34 PM

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QUOTE(Boy96 @ Jan 7 2017, 10:23 PM)
Why my rider app upfront still RM85 hmm.gif

[attachmentid=8371098]
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toll? rclxub.gif
SUS2feidei
post Jan 9 2017, 09:22 PM

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QUOTE(ikanair @ Jan 9 2017, 04:47 PM)
Boost 2x, turn round few times, waste 10-15 minutes finding rider .........
and you get ride to next shop, fare RM3, Boost 2x = RM6(RM4.5 after uber 25% cut)  biggrin.gif  biggrin.gif
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macam very experienced laugh.gif
SUS2feidei
post Jan 15 2017, 05:51 PM

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QUOTE(VLVL @ Jan 10 2017, 10:52 AM)
today i m officially stopped driving for uber and grab. thank you for all ur support and guidance - guanteik,feidei,askar,liana and etc.

anyhow, i will still active in this forum like feidei. lol..good luck to all of the riders.

i might start take few trips if there are surge x2 and above.
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It been pleasure to have you as comrade, driving Uber notworthy.gif all the best in your career or biz, or whatever your plan is thumbsup.gif Finally, you can out from the modern day slavery.

My 2 cent of advice (just ignore if it doesn't agree, don't vmad.gif me. as you had experienced driving Uber, the multiple cheapskate riders who demand 6* service but can't afford or not willing to hire personal driver, treating Uber/ Grab driver worse than taxi, if you happen to take Uber/ Grab like me, do treat them with respect, be punctual, and if you can afford it, and generous enough, do give them some tips, even if rounding up to nearest ringgit. Else, just give them 5 star rating, unless they really terrible like taxi driver biggrin.gif , do far, all my ride is thumbup.gif and I usually give them some tips, and their surprise look of their face, it will make my day smile.gif )

QUOTE(iphone @ Jan 10 2017, 11:34 AM)
when those bitchy or dickhead try to be arrogant, I sarcastically say "rich people wont take Uber/Grab, they take red taxi because their fare is higher!! Lowballer take Uber/Grab and want 6 star service"
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QUOTE(ikanair @ Jan 10 2017, 06:57 PM)
for these riders, 

rider that want drivers to wait for them, while they take own sweet time (ya, know, it's hot, their time more valuable, etc.. etc... basically they just disrespecting the driver, they would love a personal driver, yet too cheapskate to pay for one)
arrived, immediately ping i'm here, 1 min passed, called rider, wait, at 5 minutes cancel and run
but............................. that is not good, sometime i bring up cancellation screen after 5 minutes, wait until see rider(remember don't do eye contact) , then cancel and drive off  tongue.gif  tongue.gif
You should've seen their faces from the back mirror
Yup, some called (i will complain to Uber/Grab), i always answer nicely (I'm sorry, i cannot wait that long, it is already xx minutes)

for the one that no wanna walk little 40m, why do u-turn? they already in bad mood, the drive will be bad
just cancel
or if i was in bad mood myself, i would drive around, wait a few more minutes and cancel, not for the money, but i got lotsa time, and they don't  biggrin.gif
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Someone labelled me as the most Uber badass driver, but, I think I should handover the title to you.....even wait after 5 min, still not cancel, wait driver arrived, and cancel, even though I never tried that before, but, I would imagine the face of riders, priceless laugh.gif
SUS2feidei
post Jan 15 2017, 05:55 PM

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QUOTE(VLVL @ Jan 13 2017, 03:35 PM)
stupid uber / grab underpriced
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QUOTE(VLVL @ Jan 13 2017, 03:36 PM)
but singaporian kesian. need to rent car to do uber/grab.
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Malaysian riders are cheapskate, want cheap ride, so, uber/ grab give them cheap ride. After all, their business model is the more volume i.e. more request, the more they earn. Zero or minimum operating cost. In fact, more request, better visibility for them, free promotion doh.gif
SUS2feidei
post Jan 16 2017, 11:11 PM

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Today tried to upload my insurance (expired quite some time, never follow up biggrin.gif ) into the system.....manatau, got reply say my partner apps got technical issue, ask me raise issue....

Raise mai raise lor.....and replied back, say I long time no online, ask me go to their office to reactivate back....I ask back nicely lor, can do it online or not, very leceh, go office, some more the office very rundown, with few plastic chair and fold table, no signage at all just a few piece of A4 paper stick on wall say Uber office, look like some illegal, run by night business, plus the staff there also look more like ah beng and mat rempit and kaki botol, not professional at all, even the driver more professional (disclaimer lah, this what I observe during last time when I register)..........say cannot....

Pissed off, told them off, just deactivate my account lah, better join your competitor, Grab, straight remove apps from my phone....

So, now, I officially stop driving Uber jor, no return... rclxm9.gif

btw, sign up from Grab, must stay active like Uber or not, or can choose when to drive, ikut suka hati one?

This post has been edited by 2feidei: Jan 16 2017, 11:12 PM
SUS2feidei
post Jan 16 2017, 11:21 PM

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QUOTE(michlove @ Jan 16 2017, 11:14 PM)
come join our chat!  biggrin.gif
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Lel biggrin.gif Non stop promoting your chat thumbup.gif


SUS2feidei
post Jan 16 2017, 11:24 PM

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QUOTE(michlove @ Jan 16 2017, 11:23 PM)
come larrrrrr  tongue.gif  tongue.gif  tongue.gif
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i won't be active anyway biggrin.gif
SUS2feidei
post Jan 16 2017, 11:29 PM

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QUOTE(michlove @ Jan 16 2017, 11:26 PM)
I'll motivate you to be active....hahahahahahah
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don't think so, been busy with work, only free at night biggrin.gif but, then, too tired and lazy to drive.....or would it be sound too arrogant, the reward of money not worth to drive anymore....

then, most of it, just sembang kosong, which can achieve here biggrin.gif


SUS2feidei
post Feb 2 2017, 12:41 AM

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QUOTE(Tokik Siwok @ Feb 2 2017, 12:10 AM)
what are the benefits of adding invite code when sign up to be uber driver?
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the person got incentive, last time, RM300....now, i dunnolol
SUS2feidei
post Feb 7 2017, 09:50 PM

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QUOTE(destiny6 @ Feb 7 2017, 07:38 PM)
i'm not sure on this as this has previously been heated discuss by not sure 2feidei or guanteik
even you waited the rider for 1hour also still the same fare.... hmm.gif
so what was the initial Uber fee for those registered before March 2015? 15%?
then again they still survive till now loooo, i really hope Uber bungkus 1 day
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It's me last time, waited for 13 minutes, for a trip less than 5 min, 7km, when I review the fare, say whole trip only took 15 min, which mean I drove 7km within 2 min, even F1 driver also will lost out to me like that.....I wrote to Uber, after few rounds, can't remember if they pay me back or not, anyway, stop driving already....

Even removed from the system.....insurance expired, then, lazy to update, then, when I update, ask me go to their office, I ask them go fly kite lah......plus, at current RM2.30/l petrol, really charity drive......my rough rough calculation, last time drive full time, every alternate day got to pump petrol, that time I think RM1.70 or RM1.90, cannot remember, full tank about less than RM60-63. Average per day fare, I got about 100 plus minus, for about 8-10 hours drive, sometimes up to 12 hours, avoid morning rush. So, after deduct car maintainance, etc, got lah some little bit money, just to tide me over for difficult time.

Now, fixed fare, plus yesterday just pump petrol, full tank now RM80 jor, that one also yet empty (last time empty, got lights only pump), which mean every 2 day drive, I give 1 day income as petrol. Another 1 day is my "real" income, yet deduct car maintainance, etc.....even got free time also I won't drive.... rclxs0.gif straight rugi, plus more and more "unreasonable riders".....not worth it....

And, if what you said is true, they revised up the Uber fees, very fast will bungkus jor.....

How's about Grab now ah? Got any fare revision? If got, might consider drive part time, for fun
SUS2feidei
post Feb 8 2017, 12:03 AM

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QUOTE(destiny6 @ Feb 7 2017, 10:28 PM)
2feidei the master has spoken RM1k+ per week part time yaaa thats 4-5k per month rclxms.gif  rclxms.gif , i only got around RM2k+ a month include incentive only....

actually for part timers it does affect us as our earning is dropped slightly especially for me which i don't drive a lot, this week not much MP also  bangwall.gif  bangwall.gif

can't find a suitable time to target the MP slots
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Wow....you must be very flexible, can drive during morning and evening rush hours.... thumbup.gif

askarperang, good to hear you still going strong, so, how's the passenger? Got improvement or deteriorate further?

Few days ago, got newspaper comparison between Grab and Uber, the reporters goes undercover as driver..... biggrin.gif

And, for those newbie drivers who just joined Uber, and wish to highlight to Uber regarding increase in petrol, hopefully will do fare review, let me, the pencen and used to be labeled most badass Uber drivers laugh.gif here is the reply on behalf from Uber

"Thank you for writing in ,happy to help. . With increase in petrol price, we will foresee that more and more riders taking Uber riders. Therefore, with increase in ride demand, you will be getting more ride request which translated to higher earning for you.

Happy Uber and we count on you providing exceptional service to riders as always"

» Click to show Spoiler - click again to hide... «



SUS2feidei
post Feb 8 2017, 10:27 PM

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QUOTE(greenpie @ Feb 8 2017, 04:34 PM)
Hi.

I joined Uber about 4 months ago but tried driving only in September and I'm thinking of driving again so I still have lotsa questions below. biggrin.gif

1. I read that there is no longer incentives? Is it true?
2. Acceptance rate, can I reject as many as I wish since there is no longer incentives?
3. Does the acceptance rate ever get reset?
4. What is the percentage for maximum cancellation rate?
5. Does cancellation rate get reset as well?
6. Is starting my ride daily from my house a problem? What if I keep getting the same passenger after accepting incoming pings since I wish to start my day at the same time and place?
7. If I pick up a passenger and it's jam, is the minutes calculated or is it a flat rate ride?
8. What if I pick-up a passenger and on the way, they want to change the destination, do they need to update the location or I can just search from waze and drive them straight to their desired location without updating the drop-off location?
9. Do I still need to stay online for a whole hour block? Coz previously need to stay online to qualify for incentive.
10. After dropping off a passenger can I park my car nearby to wait for the next ping or is it a must to move around?

Thanks!
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QUOTE(juicyliana @ Feb 8 2017, 05:35 PM)
to answer you:

1) yes, now no more incentive. it has been replaced by boost. boost is borne by Uber, surge is borne by rider.
2) yes, u can reject as many as you can but risk getting ban by uber. You can choose not to accept the ping.
3) no, it doesn't. u can increase your acceptance rate by accepting more rides.
4) u can try that and share with us.
5) No
6) not a problem.... if u get the same rider again, it's ok. but you cannot ping yourself.
7) flat rate.
8) better to ask the rider to update. if they can't,  update from their phone.
9) refer to answe (1)
10) u can park or move around. up to you. u can even go offline and yam cha and get back online... up to you....
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Answer to your question 4, mine is 20% cancellation, and still active (at that time, but, eventually, deactivated after in active for 1.5 months biggrin.gif )

And, don't worry, they need u more than u need them, they are short of drivers (lots of drivers either jump to Grab or stop altogether), even u get suspended, just need to waste some time to go to their office to re-activate again.

U won't be banned unless u make some really grave issue, like u go molest your passenger, or u rob them, or u behave like rogue taxi drivers biggrin.gif

This post has been edited by 2feidei: Feb 8 2017, 10:31 PM
SUS2feidei
post Feb 9 2017, 01:02 AM

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QUOTE(greenpie @ Feb 8 2017, 11:09 PM)
Thanks for answering my questions @juicyliana @2feidei

Also, is it possible for riders to book a ride heading to Terengganu or Ipoh or Penang or Malacca?
And if yes, say as a driver I do not want to drive there, is it possible to cancel the ride? Have you guys ever encountered such rides?
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Got, encountered twice before, one to Melaka, one to JB. I just politely told them, sorry, it cover Klang Valley only.....

But, of course, up to the driver to decide if they want to accept. Usually, the "unwritten rule", off the apps, estimate how much the fare (based on rider apps) add in the toll, multiply by 2 (for return trip, empty car_. Of course, any extra, u negotiate with the riders lah.
SUS2feidei
post Feb 9 2017, 02:27 PM

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QUOTE(destiny6 @ Feb 9 2017, 02:06 PM)
The support line most likely dunno the suspension reason also and you'll need go to the office to clarify, but 2feidei mentioned their office also cacat doubt they can help also hmmm....
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Support line is run by bot, lookup for phrase words, then, select one of those reply doh.gif

Never been to their office since register, that was their old office, at Tropicana Glo, now, dunno where jor....that time, office just empty 4 wall with a door, few plastic chair and banquet table.

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