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 Uber Partner Resource Centre & FAQ, Partners welcomed to share!

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NightFelix
post Mar 20 2016, 11:34 PM

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QUOTE(jacky91 @ Mar 20 2016, 06:37 PM)
Well, just have to be smart and careful. I saw a lot camp at KLIA 2...no actions taken by crazy taxi driver
Uber seems to be experimenting on accepting cash sleep.gif
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Finger crossing. Lol

QUOTE(Berus Wine @ Mar 20 2016, 09:10 PM)
I'm planning on using uber later. So how's the guide when you take your ride?
Is it need to sit front sit to fool spad or just hop in back seat like usual??
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Sit at the front. Even I took taxi, I also sit at the front.
NightFelix
post Mar 21 2016, 09:47 AM

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QUOTE(jacky91 @ Mar 21 2016, 08:41 AM)
After you completed a trip, there will be a field down there on ur screen displaying the earning of last trip...below there got show u your total online time and how many trips you did.
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I thought it already exists since last version. sweat.gif
NightFelix
post Mar 24 2016, 11:22 AM

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QUOTE(jasontantenghuat @ Mar 24 2016, 09:36 AM)
The previous version if not mistaken, you can only check your earnings when you are offline.

I once picked up a girl who was on the way to Zouk for obvious reasons. Dressed quite hot too. She saw my drumsticks at the seat pocket and started asking about my band etc.

Then we reached Zouk bye.gif
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You should ask for her number and ask for tea session show off your skill playing band. tongue.gif
NightFelix
post Mar 28 2016, 09:46 AM

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QUOTE(jasontantenghuat @ Mar 27 2016, 01:50 AM)
Just now I pick a couple... and they  brows.gif  brows.gif  brows.gif  in the backseat.
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Lucky your car no dash cam
NightFelix
post Mar 28 2016, 09:53 AM

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QUOTE(jacky91 @ Mar 28 2016, 09:48 AM)
didn't drive for the past weekend...feeling abit demotivating sia...the fare damn low...my lowest fare was RM1.50 for 1 trip sleep.gif
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Oh well.. The short distance trip so short?
NightFelix
post Mar 28 2016, 10:50 AM

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QUOTE(fatcat @ Mar 28 2016, 10:06 AM)
nightfelix u are ipohuber right? can cari makan ah? saturday i go impiana hotel ipoh to register but after see the incentive i walk out already... peak hour 1hour/rm9.00 only ( i am kl uber driver)
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Oh well there are fews things that you may not know. I drive since launching in Feb.
QUOTE
» Click to show Spoiler - click again to hide... «


QUOTE(jacky91 @ Mar 28 2016, 10:15 AM)
Uber's fare memang low...FB's group also quite some people stopped doing already :/

wondering should I try Grab
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Yes, you should do both Uber+Grab together. Grab more incentives than Uber.

This post has been edited by NightFelix: Mar 28 2016, 10:51 AM
NightFelix
post Mar 28 2016, 11:55 AM

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QUOTE(jacky91 @ Mar 28 2016, 11:04 AM)
i read Grab's FAQ...kinda scary...lol...they say SPAD will sometimes pretend as rider and give you cash then when you accept..kantoi!

And also they might catch you and bring u to police station...after reading all these...not sure if it is worth it :/ and i am using my parent's car  sweat.gif

You doing Grab also?
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Yeah, at least Uber no need to worry about.

Here is today news: Gov’t decides no ban on Uber, but will need to regulate
(damn, LYN block Paultan url)

This post has been edited by NightFelix: Mar 28 2016, 11:58 AM
NightFelix
post Mar 28 2016, 11:58 AM

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QUOTE(jacky91 @ Mar 28 2016, 11:57 AM)
I shared the link on FB's Uber group biggrin.gif

but how they going to regulate it...still not sure.
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I just realized LYN have so much hate toward Paultan. doh.gif
NightFelix
post Mar 28 2016, 12:03 PM

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QUOTE(jacky91 @ Mar 28 2016, 12:00 PM)
Because of link removed? haha
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Yes, I have to use shorten url method to share the posts.
NightFelix
post Mar 29 2016, 12:51 PM

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QUOTE(jacky91 @ Mar 29 2016, 12:25 PM)
Apparently, there is currently a demonstration going on by the Taxi drivers in front of Pavilion/Fahrenheit. Be careful guys.
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already saw it.
NightFelix
post Mar 29 2016, 02:40 PM

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QUOTE(jacky91 @ Mar 29 2016, 02:09 PM)
u were there?
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nope. Facebook lar. laugh.gif MalaysiaKini also reported the news on the spot.
NightFelix
post Mar 30 2016, 10:03 AM

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QUOTE(ieian81 @ Mar 30 2016, 07:42 AM)
No, thats what you rated your driver for that trip.

Riders won't know their own rating, only drivers know.
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this is the correct answer.

rider wont know we rate them how much.

but we drivers will know last trips who rate you lower than 5 stars if we check the history there.
NightFelix
post Mar 30 2016, 08:18 PM

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QUOTE(sidthesloth @ Mar 30 2016, 06:53 PM)
Can you believe I got frequent uber driver that ask to cancel ride due to "inconvinence" and the worst of all is they start trip before arriving my pickup location. Due to be using windows phone app, the app is very limited in funtion so I cannot report them. Very disappointed these day.
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You can login your Uber account on web interface.
https://riders.uber.com/

and from there find your history and report to them. If they inconvenience, they should offline instead of online. Also, they can't start the trips before arriving your pickup location.
NightFelix
post Mar 31 2016, 10:31 AM

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QUOTE(sidthesloth @ Mar 30 2016, 10:07 PM)
The inconvinence is due to them not wanting to pay toll to reach my destination. I even have a SMS from one of them stating they are at a loss if they come pick me up. Btw today I did ask one of the driver to see what's my rating. It's 5.0. Not bad for a person using it for 9 months.
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For mutual understanding. I think we rider should let the driver start trips to our pickup point because it consists of tolls. Uber are very fussy, driver are hard to claim back the tolls fee if the tolls occur before your pickup point.

As a perspective of driver, they don't give a damn to us. As a perspective of rider, I think we shouldn't take advantage of this loophole abuse driver.

So if you agree with he start trips first to your pickup point, let it be. If you doesn't agree with it, cancel it and request another one, if you ask driver cancel, driver will have his acceptance/completion rate dropped. So we should cancel our-self as a rider. The drivers must be kind enough to keep on rate you as 5 stars.

This post has been edited by NightFelix: Mar 31 2016, 10:32 AM
NightFelix
post Mar 31 2016, 11:42 AM

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QUOTE(sidthesloth @ Mar 31 2016, 11:23 AM)
I don't really get what you trying to say. But here's my perspective as a rider. As a customer, we really don't have the time to think on weather u are required to pay toll to reach our destination and thus make u lose money. I don't care, period. I just want someone to pick me up from point A to B. All the details I don't want to know. That's what makes uber great. Now we have this cancel thingy due to pay toll etc. You as a driver should know that its uber policy not to cancel trip if ots not convenient for you eg: Pay toll etc. Btw I'm truly lucky to have driver rate me 5.0 star for 9 months with an average of 3 trips per day.
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Yes. You are right as well from your point of view. As a rider doesn't need to care about what driver lose money or what, since it was their problem.

So let me put myself in your shoes again, if this happen again like driver call you to cancel due to inconvenient or pay tolls story, like I said earlier, go to your web profile select trips history and report to UberSupport. Job done, you done your parts.
NightFelix
post Apr 1 2016, 10:31 AM

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QUOTE(ieian81 @ Mar 31 2016, 04:55 PM)
I disagree with your logic on this.

i.e. if your office is in KL, and you stay in Klang, can you claim the toll to get to office from your employer compared to a similar positioned colleague who stays just next to the office?

Just like you won't offer to pay back a rider the extra 2x if you are fetching him/her on a 3x surge trip, it's funny to expect the rider to 'understand' your predicament of having to pay a toll to go and pick him/her.

You can't just always just choose to do things that 'benefits' you.

My two cents.
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No problem. Like I said earlier after my first reply.
1. if driver ask you to cancel, report to Uber, driver problem.
2. if driver start trips to your pick up point, report to Uber, driver problem.
3. if driver get pissed off and quit Uber, Uber problem, new blood will still sign up to fill up the position
4. if driver get deactivated and quit Uber, Uber problem, new blood will still sign up to fill up the position
5. if rider couldn't find a car and change to other platform like eg. Grab/Taxi/Bus etc., Uber earn lesser, not my problem

My 2cents.

QUOTE(ieian81 @ Mar 31 2016, 05:02 PM)
I feel that your part is done in calling and informing the rider you will need 18 mins to reach him, it's up to him to decide whether he wants to wait or cancel.

If you ask him to cancel, you risk him stating the reason for cancelling as 'driver asked to cancel' and you may get into trouble.
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What if
1. Rider might cancel you half way when you on the way to pick up point, because he/she found a alternative way.
2. Rider may report you are late/missed eta, we get nothing in return?
NightFelix
post Apr 1 2016, 03:15 PM

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QUOTE(NightHeart @ Apr 1 2016, 12:04 PM)
Usually when you call the rider & inform them your ETA, they won't cancel if they're agreeable to your ETA. There's no reason for them to do so unless they wanna troll you.

Cancellation more prone to happen for those that don't call the riders to clarify their location & manage their expectations. So if you don't wanna be driving far & through tolls & Kena cancelled last minute, spend that few RM to call the rider & be honest.

Another common reason to cancel is when the driver overpromised & couldn't arrive on time. If you don't know the way to your rider (100% rely on waze), either give a safe ETA with buffer time included or just be frank with the rider. If the rider is in a rush, tell them they have to choice to cancel & try to find another driver.
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Well, that is true, I have unlimited call/sms plan, calling rider is not big issues of mine. I always call when I receive request, and arriving give another call. Here comes another problem, I do believe most of us here drivers face the same issues, is those foreign numbers, I can't call them as it charge both side, so instead, I SMS them. And some worst case is, A person is using foreign numbers and yet it was request by B person shared by the same accounts by A persons.

Last things as mentioned by you, if I tell them they have choice to cancel because of rushing or try to find another driver, nice rider usually would cancel with some valid reason, what if some bad rider like mentioned earlier, it will risk you being "driver ask me to cancel". C'mon serious? doh.gif

QUOTE(2feidei @ Apr 1 2016, 12:26 PM)
The problem is that currently there is problems with Uber mapping logic and differences with drivers expectation versus riders expectation

If I am not wrong, the matching of driver and rider is based on geographical distance between driver and rider, not on route. For example, the rider may just opposite road of the rider, but, what the system failed is that the road is a huge major highway, and the driver may need to drive further 20km to U-turn back to pick up the rider, and all these will take time, cost and maybe toll. And, the problem is that if the driver did not accept the ride request, it will affect their ride acceptance %, which will impact their incentives, or worst case, suspended by Uber. To add further to the frustration, some of the ride distance even shorter than the distance that the driver need to cover to pick up the rider. Anyway, I always take it as pinch of salt, give and take, just don't complain. What pissed me off is that rider will unhappy why you take such long time to arrived, or accepting their request, and make a big fuss on that. Calling the rider to inform them, well, this even further eat up the driver operating cost.

Second is that many of the rider misunderstood Uber driver as taxi nor your personal driver. Uber are not taxi!!!!! It is a ride sharing app, where the driver agree to use his/ her personal vehicle to ferry the rider to their intended destination. If the rider expect immediate availability of driver right in front of you, or expect driver wait for you while you taking your own sweet time meddling your own stuff (driver are not suppose to start the trip before the rider entered the car), the rider incurred additional cost, and worst still, some area, there is no waiting allowed, or being surrounded with taxi (we try to keep as low profile as possible, to avoid trouble with taxi), so, these riders are really equivalent to what rogue taxi drivers to passengers, which I will usually rate them low.

As mentioned numerous time, it really take 2 party co-operation and mutual respect for each others for the success of the Uber.
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I couldn't agree with you more.
NightFelix
post Apr 1 2016, 04:13 PM

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QUOTE(jacky91 @ Apr 1 2016, 03:18 PM)
I dun normally call the rider after accepting the job (unless certain situation came up, such as, traffic jam, i reached but rider no show yet, long ETA time, emergency case). My view is that, I am driving on the road...and if possible...i try not to operate my phone that much...and i find out that the steps taken to call the rider (starting from the app itself) is too many...if not mistaken..there are 3 steps...click to rider's details, click on the "Call" button and then click "Call" again after the keypad showed up. Not quite user friendly.
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Got pros and cons also. That is why car holder is necessary for us as drivers

One of the issues as stated by you, the interface not friendly enough, they should just place the call/sms button below the address on the same page just like the one rider requested the driver, got face, got car plate and call button.
NightFelix
post Apr 5 2016, 12:35 PM

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TBH, as a partner, I call, I get blame; I don't call, I get blame either. Not joking, not all riders are the same, so I choose to call. Maybe mine here market are not yet matured.
NightFelix
post Apr 5 2016, 03:40 PM

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QUOTE(jacky91 @ Apr 5 2016, 01:59 PM)
just upgraded my call plan to unlimited call...so gonna call them  bruce.gif
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Ya, DiGi68, CelcomFirst Gold80, UmobileHeroP70. laugh.gif

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