QUOTE(NightHeart @ Apr 1 2016, 12:04 PM)
Usually when you call the rider & inform them your ETA, they won't cancel if they're agreeable to your ETA. There's no reason for them to do so unless they wanna troll you.
Cancellation more prone to happen for those that don't call the riders to clarify their location & manage their expectations. So if you don't wanna be driving far & through tolls & Kena cancelled last minute, spend that few RM to call the rider & be honest.
Another common reason to cancel is when the driver overpromised & couldn't arrive on time. If you don't know the way to your rider (100% rely on waze), either give a safe ETA with buffer time included or just be frank with the rider. If the rider is in a rush, tell them they have to choice to cancel & try to find another driver.
Well, that is true, I have unlimited call/sms plan, calling rider is not big issues of mine. I always call when I receive request, and arriving give another call. Here comes another problem, I do believe most of us here drivers face the same issues, is those foreign numbers, I can't call them as it charge both side, so instead, I SMS them. And some worst case is, A person is using foreign numbers and yet it was request by B person shared by the same accounts by A persons.
Last things as mentioned by you, if I tell them they have choice to cancel because of rushing or try to find another driver, nice rider usually would cancel with some valid reason, what if some bad rider like mentioned earlier, it will risk you being "driver ask me to cancel". C'mon serious?

QUOTE(2feidei @ Apr 1 2016, 12:26 PM)
The problem is that currently there is problems with Uber mapping logic and differences with drivers expectation versus riders expectation
If I am not wrong, the matching of driver and rider is based on geographical distance between driver and rider, not on route. For example, the rider may just opposite road of the rider, but, what the system failed is that the road is a huge major highway, and the driver may need to drive further 20km to U-turn back to pick up the rider, and all these will take time, cost and maybe toll. And, the problem is that if the driver did not accept the ride request, it will affect their ride acceptance %, which will impact their incentives, or worst case, suspended by Uber. To add further to the frustration, some of the ride distance even shorter than the distance that the driver need to cover to pick up the rider. Anyway, I always take it as pinch of salt, give and take, just don't complain. What pissed me off is that rider will unhappy why you take such long time to arrived, or accepting their request, and make a big fuss on that. Calling the rider to inform them, well, this even further eat up the driver operating cost.
Second is that many of the rider misunderstood Uber driver as taxi nor your personal driver. Uber are not taxi!!!!! It is a ride sharing app, where the driver agree to use his/ her personal vehicle to ferry the rider to their intended destination. If the rider expect immediate availability of driver right in front of you, or expect driver wait for you while you taking your own sweet time meddling your own stuff (driver are not suppose to start the trip before the rider entered the car), the rider incurred additional cost, and worst still, some area, there is no waiting allowed, or being surrounded with taxi (we try to keep as low profile as possible, to avoid trouble with taxi), so, these riders are really equivalent to what rogue taxi drivers to passengers, which I will usually rate them low.
As mentioned numerous time, it really take 2 party co-operation and mutual respect for each others for the success of the Uber.
I couldn't agree with you more.