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 Uber Partner Resource Centre & FAQ, Partners welcomed to share!

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TSieian81
post Jun 8 2016, 04:46 PM

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QUOTE(AwaN87 @ Jun 8 2016, 04:44 PM)
i have a question. how can i be uber driver but using my father car?
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As long as your name gets inserted in his car insurance.
TSieian81
post Jun 10 2016, 10:04 AM

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QUOTE(XxJiaQianxX @ Jun 10 2016, 09:21 AM)
anyone can help clarify ? haha
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Update the info and send them a picture of the new cover note via the app. Then wait for then to approve it.


TSieian81
post Jun 12 2016, 09:24 PM

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QUOTE(Musikl @ Jun 12 2016, 05:04 PM)
Guys, one question, im getting charged rm25 (5 weeks x rm 5) for background check. Is this normal? Im pretty new.
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A partner already replied above that they will reimburse you if you complete x amount of trips within x amount of time.

Nobody pays attention during briefing wan ar?
TSieian81
post Jun 13 2016, 11:13 AM

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QUOTE(2feidei @ Jun 13 2016, 10:56 AM)
Nilai is out of Uber coverage (if I remember correctly). Thus, he got rights to reject the ride.  biggrin.gif whatever top up or arrangement, it between u and the driver.
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I don't think Nilai is out of Uber KL coverage. The limit is Seremban I think.

And no such thing as top up amount, etc.
TSieian81
post Jun 13 2016, 11:15 AM

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QUOTE(2feidei @ Jun 13 2016, 09:55 AM)
Hold your pants.....it will only reflected during the pay day, usually wednesday....keep calm....no need so kancheong
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Tuesday morning the revised figures will be updated already. Via the Partner Dashboard and also in-app.
TSieian81
post Jun 13 2016, 11:26 AM

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QUOTE(okavango @ Jun 13 2016, 10:00 AM)
My weekend experience.

1. An African couple pinged me to pick-up from One World Hotel, BU. I arrived at the lobby and called them. The man answered saying he will be down soon. I said" soon but cut short of asking how long", he ended the cal abruptly. So waited for about 10 min, they came down with bags.

After putting their bags in the boot, they both got into my car and sat on the back seat. The lady said "drive fast"

My pressure went up immediately as she said drive fast. Politely I started to advise that our roads are bound by speed limits and I have to adhere these rules so I cant drive fast. This got her annoyed and started mumbling at the back. Her boyfriend who was on the phone the minute he got in later  tried to calm the situation down and said please drive as fast as possible.   

Without uttering further, I just drove normally and dropped them off at their destination. There was no any expression of courtesy when they left.

2. I was at Jln Nagasari when I received a call from  a rider (Caucasian lady) asking to pick-up from Jln Changkat. It was a busy Saturday night with heavy traffic. So I drove through the back lane to avoid the traffic. While on my way she called me and said you were 1 min away just now and now you are 5 min away and asked "are you coming. I said" I am stucked in the jam and on the way. I explained to her that  I tried avoiding the traffic in order to get to her fast and in the queue now heading towards her. She sounded drunk and started to accuse me of lying and went on bitching and ended the call. Five minuted later she called again continued her abusive language on me. She said" I am fucking lying again" I told her she can cancel me if she cant wait which she did after a couple of minutes.

To avoid getting another request from her I went offline and moved along the jammed street. A few minutes later she saw my car from far and started confirming from her phone if I were her Uber driver.  As i neared her she came to my passing car and knocked my door window but by then I have locked all my doors. I just waved at her indicating that  I not interested and drove pass.

Moral of the story here is be polite, patient and be respectful. When riders get bossy or abusive or have a perception of master and slave mentality it get my blood boiling.
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I feel that as a driver, we should be honest with our rating of riders to help other drivers out as well.

1) You use the word Fuck to me or be abusive, straight 1 star and report to Uber.

2) You make me wait more than 5 mins for you without any reason, it's straight 4 star at least already. I don't care if you are local or foreigner, guy or girl, pretty or not pretty.

3) Don't be a racist, I notice a lot of he foreigners who pays cash, I.e. Bangladeshi gets very low ratings when in fact they are very courteous and thankful.

That's how I do it.

TSieian81
post Jun 13 2016, 11:29 AM

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QUOTE(2feidei @ Jun 13 2016, 09:55 AM)
This is part and parcel of driving Uber, sometimes, I would rather sacrifice my acceptance rate, do not accept ride request when I notice the request come from those "high probability" area where I suspected the rider is not civil.

But, I got to respect you willing to wait for 10 min, I would usually cancel off the trip after 5 min, earning RM5 (gross) from cancelling the ride, which sometime not bad if the ride distance is near.
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I learnt a lesson to not judge by area or by talking on phone until they arrive inside the car. There was one time I got a little impatient for waiting so long and called to chase the rider, turned out she was blind.


TSieian81
post Jun 13 2016, 11:35 AM

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QUOTE(2feidei @ Jun 13 2016, 11:18 AM)
Is it? Actually, how do we determine the area is out of Uber KL coverage? During the briefing, was told up to Rawang. But, any specific measurement, i.e. how many km from city center, etc?

Even I use uber website to estimate, I can even estimate fare from KL to Penang  rclxub.gif
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The limit is Tanjung Malim to the north, Seremban to the south, Genting Highland to the east and Sepang to the west. This is the last i knew when I asked.

The Uber Partner app will be able to track your trip and payment even if you send someone to Penang. If you want, I believe you can.

You are in a position to reject a ride if it falls beyond the limits. If it's within, you need to send. Thats the difference.
TSieian81
post Jun 13 2016, 11:40 AM

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QUOTE(barcabodo @ Jun 13 2016, 11:39 AM)
thanks for the info man. lucky i argue with him said no such thing in uber website.
then he just ask me to pay the normal fare  thumbup.gif
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And for such drivers, you should give a low rating and raise a complaint with Uber. Then it will weed out the bad drivers.
TSieian81
post Jun 13 2016, 05:24 PM

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QUOTE(jacky91 @ Jun 13 2016, 04:23 PM)
agree with this. rider got the right to sit behind, unless you requested him/her not to, but you being ignored.

as long as rider cooperate, 5* is not something we should be stingy about.
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If it's a male driver, I think a female rider will generally be more comfortable sitting at the back, especially if they are wearing skirt or shorts. It's just psychology, nothing wrong in my opinion.
TSieian81
post Jun 14 2016, 09:23 AM

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QUOTE(jasontantenghuat @ Jun 14 2016, 08:49 AM)
Imagine having 4 of them in the car. And Persona the floor is higher for the middle seat brows.gif
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Imagine some female Uber riders reading this here.
TSieian81
post Jun 14 2016, 04:03 PM

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QUOTE(Sharkox @ Jun 14 2016, 12:02 PM)
For me, once i press confirm, I'll check how many minutes it takes to the destination via Waze and Uber app,  and then 5 minutes before sampai, I'll call the rider and ask them where to pick up, at the lobby or guard house?

Then I'll say, "I am just nearby, give me 5-6 minutes to reach at your location". It works most of the time  whereby the riders will show up around 1-2 minutes.
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That's what I will do.
TSieian81
post Jun 15 2016, 11:59 AM

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QUOTE(TurnDownForWhat @ Jun 15 2016, 11:12 AM)
So the payment has been made to my bank account and i still doesnt get any PHG !! Damn uber waste my time![attachmentid=6851215]
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Not even a single cent ? Did you meet the criterias or not?
TSieian81
post Jun 16 2016, 08:05 AM

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QUOTE(SupermanLick @ Jun 15 2016, 11:58 PM)
that was rich 30h26min only get RM438  :thumbsup:
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Your 50k a month job must be giving you a lot of free time to be checking in so often and throwing around comments like this.
TSieian81
post Jun 16 2016, 08:08 AM

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QUOTE(TurnDownForWhat @ Jun 15 2016, 04:21 PM)
I dont see anything here wor[attachmentid=6854296]
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You should write to Uber. Or go to the PSC. Something is wrong with your statement.


TSieian81
post Jun 16 2016, 11:39 AM

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QUOTE(2feidei @ Jun 16 2016, 09:19 AM)
Got mine oledi  rclxm9.gif No need go online, just open the apps can check oledi  biggrin.gif
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Funny I don't see this option. Already updated the app.
TSieian81
post Jun 17 2016, 03:01 PM

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QUOTE(Balalaika @ Jun 17 2016, 02:43 PM)
agreed. but asking rider "tinggal sorang ke?", "single lagi?", and texting rider after trip was completed and totally unrelated to the trip? that, is what i meant by "being too friendly"
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That will be unacceptable on any level and should be reported.

For me, I just drive with a smile and positive attitude and keep my mouth shut. If the rider initiates a conversation, by all means we can talk about anything. But I notice from my experience that some riders will give a lower rating if I don't talk much. Maybe perceived as 'not friendly'. But I don't think talking should be a driver's main task.
TSieian81
post Jun 17 2016, 03:22 PM

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Here are some pointers to riders from a driver's perspective (and regular rider):-

1) An accurate keying in of pickup location would be nice.

2) If you stay in a guarded scheme, a sms or a comment in the comment box stating your unit number would be appreciated.

3) We know you don't like to wait, but we are on the way as soon as we get the hail. Like wise, if you are not ready to go, please don't call for an Uber. We can understand if you are staying in a remote place and it's hard to get a Uber but if you are staying in a core area, please only call for one when you are ready to go. Yes, we are allowed to start the trip after 5 mins, but that will upset you isn't it? Which will result in low ratings.

4) We don't expect riders to be friendly, but I think a 'hello' an 'thanks' is not too much to expect.

5) There's only two ways to navigate. Either you guide us all the way, or we follow Waze all the way. Don't tell us to follow Waze but then question us why take this road that road during the trip.

6) It's ok to eat or drink, but would appreciate if you have the courtesy to just inform us, especially the eating part.

7) Be respectful, don't PDA in the car, it makes us uncomfortable. (I once fetched a couple who made out throughout the entire journey)

8) Whether you want to sit in front or the back, it's entirely up to you. But we appreciate it if you can sit in front (especially if you are a guy and going to a taxi hotspot area).

9) We can't stop our cars anywhere we want to pick you up or drop you, so let's be realistic about it. If you want me to pick you from the front door of a bar on Changkat BB, please very well be ready to go and waiting for me instead of me having to call you only you finish your last drink, muaks muaks with your friends only walk out.

10) We have no intention of trying to cheat you of your money. I personally find if very offensive if you turn on your Waze on your phone after specifically asking me to follow Waze to send you to your location. My Waze can't be rigged to bring you the furthest route wan. Hello?

I think the above are very basic stuff, which don't even need mentioning if you have common sense and courtesy. I am just writing it and putting it out here as a guide.
TSieian81
post Jun 17 2016, 03:43 PM

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QUOTE(lowya @ Jun 17 2016, 03:07 PM)
its ok if you still didnt get the massage, already the taxi driver is one of the worse job in malaysia, but u chose the worse then taxi kind.

i think before i type, did u read between the lines?
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While you are typing all these from your penthouse office in KLCC, some of us here either needs to drive Uber for a living or as a temporary measure in between jobs. Or maybe some of us just enjoy the experience of meeting people and networking for other stuff.

You are entitled to your opinion, but just like you won't go to a SPA and shout 'being a prostitute is the worst job in the world, high risk of getting STDs', you probably shouldn't be repeating the same thing here as well. Like, is there a point coming from all this?

I am driving Uber now, which according to you is the 'worse' job in Malaysia, but let me correct you on something, your usage of the terms worst and worse still needs improvement. Its WORST job. And it's 'worse' THAN taxi.

So when I typed out my opinion above, it's at least constructive, you learnt some grammar today.

I will chalk off the 'massage' and give you the benefit of the doubt that it's an auto correct. Must be going for a lot of massages with the 50k a month salary.

This post has been edited by ieian81: Jun 17 2016, 03:45 PM
TSieian81
post Jun 17 2016, 04:00 PM

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QUOTE(2feidei @ Jun 17 2016, 03:56 PM)
Lel....you serious?  shocking.gif

Mine is either they  puke.gif  (drunk), eating strong smelled food such as McD, and leave all the wrapping in the car (sometimes ice cream also). Why just they take along their rubbish when they exit, instead of left it in the car? Sometimes, I manage to take notice, just throw away before next ride, but, sometimes, I didn't, only realised end of day, and dunno how many low star rating I got from there  doh.gif
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Probably worth to give the backseat a glance after each trip.

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