Refer to the reply I posted from Visa / Mastercard.

Human Nature already enclosed the link.

Please do not hesitate to contact your merchant bank and make a fuss.

And GST is on the total amount of sales, so you will be slapped with 6% GST on top of your 2% Card charges.

No single card to cover both.

No salary bracket as well?

1. MBB Ikhwan ( Friday~Saturday 5% Petrol + Groceries) OR
2. UOB One ( Petrol weekend 5% + 2% $mart at BHP ) OR

For Online :-

1. CIMB CR ( RM 30 online CB / 2% petrol on daily basis ) OR
2. UOB Vox ( 5% online / 1 swipe per month / utilities applicable )

If salary above 100k :-

1. MBB Visa Signature ( Daily groceries and petrol 5% )

+

2. PBB Visa Signature ( Online 5% )

For more info, go to respective thread and take a peek.

It's not SHOULD but it's MUST not charge.

BNM already stated, no minimum purchase and no fee should be imposed to customers.

I have repeated encourage people to stop such practice by listing the outlet and making official paper trail complaints to BNM / Banks / VISA or MASTER or AMEX to encourage them to ban such behaviors as well.

Side note : I shopped at Tiffany, never once I've been asked to cough up any surcharges

Pick your merchant wisely, if you don't want to get slapped with surcharges.

Sometimes, I hesitate to go smaller shops because of the hassle.

Paying more may be less stressful and annoying to me.

But back to the topic on hand, whether big or small, they still not within their rights to simply charge you extra 2%.

2% of 10,000 is a lot.

You can pay your entire car's price using Credit Card but you can't pay your car or housing loan with credit card....

Can't see does not mean don't have

Paying off 40k student loans sadly can't get 5xTps

Join the club

I applied for the lousiest card for the sake of BT also they rejek :/

Luckily I have the Aeon, which ended up in the drawer since I have nothing to BT since last year.

So I got slapped with a 2% surcharge recently.

Not wanting to argue, I quickly to down the terminal issuer and made copies of the tax invoice and cc slip.

Made a total of 4 complaints ( a new record ) to

1. Issuing bank's cc
2. Merchant's bank
3. Central bank of Malaysia
4. Customs department as well.

Hope it will teach them a lesson. :/

They are GST registered.

I assume the extra amount will not go to Custom's pockets. So gonna try my luck and lodge a complaint with them as well to ensure compliance in some sense.

Customs so far, my best bet so far. Complaint about few GST registered people, they reacted fast and slapped them with hefty fine

Imagine 2% for 20-30 people a day, they would've received almost extra 100-1XXX per day.

Maybe should lodge a complaint to LHDN as well hahaha.

I'm always curious on the accounting treatment for merchant who charges surcharges on credit card usage

It is MBB terminal they are using.

I'm using my UOB card that day however as I left my maybank cards at home.

Depends on terminal rental agreement.

And honestly, most shop's margin is roughly 10~20% if not they won't be selling

Don't care whether they lose money or not, I don't see this practice being done in countries like HK, US and UK.

What you see is what you pay. No such BS as need to cough up extra.

Go ahead and make a complaint.

I am sure you'll get an answer from BNM.

Heck, even customs would be interested to hear about it.

This post has been edited by chiahau: Jan 14 2016, 08:20 AM

Err, meaning that the price of the item excludes GST?

If the price already includes GST, another 6% would means that they are double collecting?

My case was they charged the extra 2% into the CC, but the tax invoice's different.

As explained by Fruitie.

This is a bit extreme.

Imagine u buy a 4K TV cash and another 4K TV via card.

Terus 20k gone just to get someone fined 10k

Why you all no complaint like me? I think many merchant hate me already.

Every single chance I can complaint, I will make a full written report and CC every single relevant parties.

I deal with banks often, so I don't think they hate me enough to deny my business

My recent one by UOB kinda suck. 7 days already and yet to see reversal on my account.

My previous exp with MBB / CIMB much better. 7 days I see the amount credited back jor :/

Maybe need to CC in BNM to increase efficiency.

Just write there :

The price shown on receipt differs with CC slip.

Note the time date stamp on both items.

Now with GST, they won't dare to adjust the tax invoice to make up for the 2% they charge you.

If they do, they'll be in a bigger trouble with Customs for GST.

Anyways, they credit back the amount as per the official tax invoice for my case.

I think bank absorb 1st, then fine the merchant?

I heard if more than 3-5 complaints, will revoke the terminal.

I feel like purposely go there 10 times and swipe CC each time to ensure they get fined every single time

IRB don't have time to do tax audit on you unless you're a company and you're buying stuffs around 200k per month on behalf of other people

Just curious.

Late payments would mean there would be some kinda record on the CCRIS record even thou the finance charges/late payment are eventually reversed out by the bank right?

Was told to defer my payment until investigations are completed but I don't want to risk a strike on my records. Any opinion on this mater?

I don't feel comfortable deferring such a huge sum while waiting for their investigations and not having any form of legal acknowledgement.

I drafted an email and CC-ed in BNM for safety. I should receive a fast reply soon now that I pulled in BNM into this.

I don't want to have 2 strikes on my CCRIS when it's not even my fault to begin with

Pay 1st meaning my opportunity cost gone as well.

Will banks compensate me? No right?

I quote their reply



Now I know how errand merchants are surviving. They are aided by stupid officers who does not bother to read the rule book before replying customers.

Nevertheless, I paid full amount and preparing to cancel card and issue a formal complaint to central bank to close case.

Lesson learnt : UOB has one of the worse CS