the recipient should provide with ic no when receiving the item usually

ayam no faham... so all 3 is your name or wat?

meaning you have them delivered to office?

usually office they will not care, as long as someone in the office (receptionist or secretary) sign it, they will assume item is delivered.

nope. only 1 parcel is under my name. another 2 is my colleague name

yup, i dont mind other people sign it for me.

but if it wasn't sign by anyone and it was assume signed/delivered, that's wrong no?

yup, but currently they are only providing the proof which is an unknown signature. :/

So u mean ur colleague didnt receive?

she receive her item. i receive 1 of my item.

i dont know why ninjavan say all 3 item is under my name. i suspect foul play between rider and internal.

i've already forwarded this to both lazada and ninjavan.

they are in their own investigation on both end. the only thing i can wait is their so call investigation.

not sure who will make the refund or if i wil even get it. :/

But i think if refund is initiated, lazada will definitely claim from the courier.

I dont get it...
3 item, 2 received 1 lost?

ok here's the full story.

i've ordered 5 item from lazada during the perion 11/11-18/11 .

i've received 1 item on 13th, 19th I've received 2 parcel, 1 at 12pm , another at 4pm.

On ninjavan explanation, they say the rider sent 3 parcel at 12pm, which is false, as i only receive 1 parcel.

The rider that came over brought 3 parcel, but 1 belongs to me, 2 belongs to my colleague.

Hope this clarifies.

So is the unknown signature belongs to your colleague or still a totally unrelated signature?

Their excuse is full of holes.

if in office, your office with cctv?

totally unrelated signature.

Yes, I've point out on their excuse and they could not answer me. Keep taichi say will investigate.

I hope this will be the last time I would encounter them. Hope Lazada stop using them or something.

yup. office got cctv. checked everything, no foul play between colleague.

if got i dont think they will all still come to work instead of lari right? Since cctv from 1st floor to top, every angle.

My office quite particular with this. lol.

then that is straight forward case. make an police report, and send it to lazada.

if lazada did not respond like day, then will go to tribunal.

Because you dont care what delivery service they use, it is lazada responsibility, whether they claim back from the courier company or they take the responsibility

tell the police this report needed for tribunal cases. whether you use it later or not, it is your case. but this will give the tension to lazada to resolve it faster (compensate first) and their own investigation

well, they might have grown so fast that they overestimate their abilities.

So far I've also heard good reviews about them too. This case tho show me another.

2 months is not a problem to me, as long as i get back item replacement/refund.

it involve quite an amount of money

that's my last resort. doesn't really wish to push it that hard.

but that will be what im doing if worst come to worst, they deny any responsibility and im stuck in the middle of nowhere.

btw, is it illegal for a courier to release item without consignee approval? such as allowing any third party not assign by consignee to sign the package?

an early report will safe guard your self.
if later they report you take and now threaten them, then jialat lol