Is it against the law / courier service policy to allow anyone to sign for the package?

I've lost my package at the moment and their proof of delivery is sign by an unknown person at a random time.

Bought item from lazada, pending investigation and the courier is NinjaVan. They provide the "proof" that was sign by anyone but me.

If worst come to worst, they are not taking responsibility, is it possible to lodge a complain to tribunal and win?

Any legal expert, please advice sad.gif

Well, the case is still under investigation. And from the sound of it, it wasn't going well with NinjaVan insisting they delivered it with a proof of delivery (signature by unknwon)

Let hope the investigation goes well and I got my refund/replacement. It's a lot of procedure tho for tribunal .

Thanks for your help bro.

i've never lost anything too prior to this case.

Did they give you a call when they deliver your item? They didnt even call me and stuff.

All of a sudden, update received with item delivered. the time of signature is very suspicious too.

Can they sign the item themselves even if they outsource the work? Should be no right?

they do provide the proof of delivery on their tracking number, can see the signature. but it's not mine. i've already screenshot down everything just incase they decide to eliminate the evidence.

Can't contact ninjavan tho, can only email them, which they don't bother to reply. sigh, they don't even have a contact number. worst courier service i've encountered. I wonder why Lazada use them at all. The only thing I could think of is lodging police report + consumer tribunal if they does not want be claim responsiblity.

They shouldn't allow anyone other than me or the person i assign to receive the item to sign for the parcel. Was that some kind of breach of consumer rights?

nope, it's two small item, two phone to be precisely.

well, at least they have the consignee name who receive the parcel with ic right?

Their consignee name who receive the parcel is me as they say. I didnt event saw the parcel. lol

didn't call and stuff. They keep outsource their job to other courier such as Gdex or Citylink. I definitely can't trust a courier service that never send out their own van.

already contacted lazada, they are in the midst of investigation. according to them, ninjavan provide the "proof" and all.

Ninjavan would have to do their own investigation as per the last update from lazada.

Would like to seek advice here just incase the whole thing doesn't goes well so I know what's the next step I can take.

they are in the midst of investigation by lazada and ninjavan. will lodge dispute to bank/consumer tribunal if they refuse to be responsible for mishandling my package.

Thanks!

definitely will do so.

Thanks for the advice!

finally I receive a call from ninjaVan side.

As per their driver, they say they deliver 3 parcel that time, and they assume all 3 is my package. Only 1 is mine, another 2 belong to another colleague of mine.

Then even assume that all 3 is the same consignee. I've concrete CCTV proof that only 1 package is mine. Let see what they say about this.

At least I have their number now.

nope. only 1 parcel is under my name. another 2 is my colleague name

yup, i dont mind other people sign it for me.

but if it wasn't sign by anyone and it was assume signed/delivered, that's wrong no?

yup, but currently they are only providing the proof which is an unknown signature. :/

she receive her item. i receive 1 of my item.

i dont know why ninjavan say all 3 item is under my name. i suspect foul play between rider and internal.

i've already forwarded this to both lazada and ninjavan.

they are in their own investigation on both end. the only thing i can wait is their so call investigation.

not sure who will make the refund or if i wil even get it. :/

But i think if refund is initiated, lazada will definitely claim from the courier.

ok here's the full story.

i've ordered 5 item from lazada during the perion 11/11-18/11 .

i've received 1 item on 13th, 19th I've received 2 parcel, 1 at 12pm , another at 4pm.

On ninjavan explanation, they say the rider sent 3 parcel at 12pm, which is false, as i only receive 1 parcel.

The rider that came over brought 3 parcel, but 1 belongs to me, 2 belongs to my colleague.

Hope this clarifies.

totally unrelated signature.

Yes, I've point out on their excuse and they could not answer me. Keep taichi say will investigate.

I hope this will be the last time I would encounter them. Hope Lazada stop using them or something.

yup. office got cctv. checked everything, no foul play between colleague.

if got i dont think they will all still come to work instead of lari right? Since cctv from 1st floor to top, every angle.

My office quite particular with this. lol.

well, they might have grown so fast that they overestimate their abilities.

So far I've also heard good reviews about them too. This case tho show me another.

2 months is not a problem to me, as long as i get back item replacement/refund.

it involve quite an amount of money

that's my last resort. doesn't really wish to push it that hard.

but that will be what im doing if worst come to worst, they deny any responsibility and im stuck in the middle of nowhere.

btw, is it illegal for a courier to release item without consignee approval? such as allowing any third party not assign by consignee to sign the package?