Counting up instead of count down.
Still not receiving my package.
It was delayed since 12thNov, it's a 5 days delayed with no responds....
This ninja is dam power in smoke bombing.

And sorry for you guys whom trying to track.
I would say no use even you can track it because it's not updating accurately.
Take a look at it.....really a lol.
They picked up the item from the warehouse but failed to deliver it to our doorsteps.

This post has been edited by ariesto: Nov 17 2015, 02:57 PM


Attached thumbnail(s)

u sudah kena ninja by Ninja Van

Kena smoke bombs kaokao lo, eyes almost blind.

you're not alone.

i got 2 package as written by Lazada, will be delivered by 12th, it shown on my order delivery by 12th.

Both of them is yet to be delivered, till today, no update on tracking, only shown estimated delivery 16th, now pending delivery .

I got another order, shown delivery by 17th-19, but i received by 13th.

Ninjavan f up big time this time.

lol, totally a mess, they can't handle still want to join the crowd for double 11 carnival....
ppl said, no so big head, don't wear so big hat.....haiz.....hope they will improve to have less victim like us.

Actually it's not really a big deal if they can just inform us earlier instead of leaving us to keep on waiting blindly.
U need delay, u need to tell ma, u need delay and don't want to tell, mana boleh lo, so irresponsible.
Or maybe they do like other international e-com, the sellers put the estimate delivery date up to months, then the choice is up to the buyer.

Anyhow, I just got my package.
Total of 6 days delay.
Item condition - GOOD

true that. I've shoot complain email to lazada, twice, they could only apologize.

It was written my order will reach me by 12th, which is next day delivery. Even my order was showing that, they say it's impossible. Now they inform me latest my package will reach by 20th. They are still delaying my package, and are scheduling to send by tomorrow.

I've already given up my hope of it. Just waiting for it to reach me safely.

I thought I'm the only one had the same kind of issue , been pushing them . Anyway item delivered as promise.

Hi again everyone!

I finally received my item on the 16th. My actual delivery date was supposed to be on the 12th, too. After many calls to Lazada and an emails to Ninja Van, the item was picked up from the warehouse on the 14th. I was then due to leave Malaysia the evening on the 16th. It was frustrating to talk to Lazada because I had to repeat that I wanted my item by the 16th as I won't be around.

The whole arrangement is messed up. The courier service does not even have a contact number and email to their name, as mentioned above, how do they handle issues that arise? My emails through the Ninja Van's Malaysian site goes to the Singaporean branch. And then they have to CC the email to the Malaysian branch. In addition to that, upon asking Lazada's customer service reps for Ninja Van's contact number, they said they really didn't have one and they, too, emailed like us common folk. Wonderful.

Finally, just after 5pm, I received a call from a courier guy who works for Ninja Van. This guy is amazing. He delivered my item despite having ended work that day. He did this on his own initiative. BUT, after the call, Lazada's call centre manager called and said that Ninja Van can't deliver on the 16th and will have to deliver the next day. Excellent communication.

How is it that Lazada has no control over a courier/logistics service for which they pay? How is it that the fate of an item's delivery is dictated by the person at the lowest end of the command chain? Really, the guy who delivered my item should be made manager and the nincompoop who is manager should be the courier to learn the ropes.

I think, if any of you face the same problem with Lazada and their marvelous logistics partner, put the pressure on.

This is normal, hence you can see most of the online seller would say they can only send the item as fast as possible and then the arrival date will depend on the reliability of the courier company. Ways to avoid this is by picking up the item yourself at their final hub. Same thing happened to me twice when lazada delivered my product using nationwide express whereby after such a period i had to pick it up myself at the final hub because it is just faster that way.

I was contemplating picking up the package myself. But I wanted them to suggest a solution. Where did you pick up your item, if you don't mind sharing? I agree that it would be much easier and quicker to pick it up ourselves.

In any case, I had bought the item before their double 11 fiasco and yet they encountered many difficulties in completing that delivery. Prior to this order I bought a similar item from them but their merchant cancelled and was not contactable. Why would they trust a logistics company that is so difficult to contact? And if I'm not wrong, this item was already at their warehouse.

The ninjavan is delivery to me already! First day im not home,but tomorrow it is send to me,im write a email to him.

The Item is OK!Not Fake!

Hi, Ninja Van has several subsidiaries based on different countries. To track Ninja Van packages, you may need to try below tracking links:

Ninja Van Tracking: https://www.trackingmore.com/ninjavan-tracking.html
Ninja Van Malaysia Tracking: https://www.trackingmore.com/ninjavan-my-tracking.html
Ninja Van Indonesia Tracking: https://www.trackingmore.com/ninjaxpress-tracking.html
Ninja Van Philippines Tracking: https://www.trackingmore.com/ninjavan-ph-tracking.html
Ninja Van Thailand Tracking: https://www.trackingmore.com/ninjavan-th-tracking.html
Good luck!

I guess it was not that you contacted customer service that your Ninja van tracking info got updates, but it just happened to update at that time.