Thank you for your email.

In reference to your concern, we would advise you to submit duly sign letter to your home branch however it is subject to Bank approval.

Should you require further assistance, do e-mail us or kindly contact our CIMB Call Centre at 1-300-880-900 or 03-2295 6100 (24 hours daily including Public Holidays).

Regards and have a nice day.

Norzita Sulaiman
Contact Centre – Customer Resolution Unit, Consumer Sales & Distribution,
Call Centre : 1300 880 900 | Website : www.cimbbank.com.my
Connect with us on Facebook: www.facebook.com/CIMBMalaysia or follow us on Twitter: www.twitter.com/CIMB_Assists.

This is the reply i get when complaint to CIMB

Write to them and tell them it's their problem to sort out their internal communications. Remember to cc BNM.

I have 2 different full flexi loan with CIMB but both projects are still pending for disbursement, nevertheless I already opened the loan acc for both properties.

I wonder why I dont get this evil letter from CIMB? Because I havent started paying the bank?

I also got an acknowledgement from CIMB - they apologize for the inconvenience caused and that they will revert on the issue..
LOL - inconvenience indeed..!

Done my part as well. Please spread the news around.

Anyone receive reply from BNM?
I still not get any response from BNM.

just send mine to bnm...

I just got a reply from BNM requesting for a copy of the letter from CIMB regarding the RM40 charge..

Those of you who are sending a complaint letter to BNM - please just attached the letter from CIMB to expedite the case..

Those of you who have already emailed your complaint - just forward a copy of your CIMB letter to BNM if you have not done so..

Just want to sync up on the reasons given for this complaint.

1. The monthly maintenance fee is too steep
2. Why is the bank penalising people for saving money

Anything else?

think just say that CIMB cant just increase the monthly fee for contracts that were already signed and it defeats the whole purpose
of consumers applying for full flexi loans in the first place. The propose increase of RM40 is outrageous and moreover, this will set the precedent
for CIMB and other banks to unilaterally increase fees as and when they like in the future.

Infact no increase should be entertained. For new full flexi loan mortagages, if they wish to increase that is their prerogative - consumers just need
to shop around for the best deals.

This post has been edited by nookie188: Nov 5 2015, 11:11 AM

Just lodge my complaint to bnmtelelink@bnm.gov.my as well. Lets all do our part .

i make complaint to BNM then received call from CIMB said the charges is approved by BNM.

BNM also ridiculous.

seriously? I wont trust what is stated verbally..


IMO what is approved can also be reversed if there are many complaints..

I received a call + mail from CIMB once BNM forwwarded the case to them. The lady from CIMB said she will follow up with relevant business unit. I guess more complaints can help.

I have done my part too. Thanks for all the group support

Same here but i hv not open the bank loan acc.

Wonder if i can cancel the loan?

ya..you can call them and ask ..just pretend you are asking a general question..

cimb probably want to ensure that everything is done and confirmed before they land you with their "love letter"...

Wow, i just opened and read the letter yesterday and think what do i going to do with this, and it is already viral here for few days.

Guess alot of cimb customer are cash rich but cimb want to free up unutilise credit facility, and give the facility to others people that can make a interest return. Thats why they are giving us option to reduce facility limit to avoid rm40 charges.

Thanks all. I also drop an email BNM. Hope that they will withdraw the new changes.
If not, we only can ask around to ban this bank F O R E V E R .