I have received the same notice last week. Hv written to them and made a complain to BNM as well.

Perhaps more people should complain to BNM, to preserve our right as a consumer. If we do nothing, they may increase the charges higher and higher, and other banks will follow suit.

This is ridiculous as if defeat the main purpose of the flexibility of this loan product.

How to complain to BNM? I want to complain this nonsense as well.

Boss isit useful??? I ll help u guys to forward a luv letter to bnm as well.

Anw tis bank nothin gd la. The cc they gave me onli gd for me to hav kopi nia. The rest all cow dung. The reward points dun really get me athg. Mostly rubbish.

I hav dealt with few banks with help.from bnm and luckily all cases favor me. I assume bnm can giv full assistance if we hav a solid reason to go against the bank. Especially charges part.

Btw garfield boss Wats the rate for the cimb latest commi loan??? Can get below 4.35???

Haha boss rojak biz so so la. Lucky me no charge gst 6% like banks so stil sustainable

For.commi I onli gotten once @4.35%. The rest slightly higher but I guess cimb @4.55% is a bit on the high side le. Maybe can try appeal. Anw I siam cimb liao. The service is no even near bad. It's bout the worst I hav encountered.

what about CIMB?

last time i also compliant to bnm and cc'ed cimb on other matters.
subsequently a datin called me and apologies.
case closed subsequently.

This is the reply i get when complaint to CIMB

Ask CIMB show proof BNM already approved it, otherwise ask them fly kite..   

I also can claim I received BNM's reply BNM is going to take serious action on CIMB because of this stupid charges as well, blow water only mah. 

Jason taikor, charges based on utilization rate is not a product I presume, it is an additional charges that retard the original feature of the Full Flexi account. 

Shall BNM approve such additional charges to existing customer? Housing loan is a long term tie between the customer and the bank. Imposing this charges gives no other alternatives for the consumer to avoid it, either interest or flexi charge.

If this new charges apply to new loan account, then most of us is okay. Nevertheless, these charges applied to current existing customer.

If it is a same process, does it mean BNM already aware of it and approved it as well? Or they approve it without careful evaluation on the subsequent impact?   

Believe the loan agreement you signed stipulated the bank could revise charge, fee, interest rate, etc unilaterally.

If you are unhappy with this bank could always look for alternative.

I sent it to bnmtelelink@bnm.gov.my.

Don't know need to fill up form or not?

I'll be sending in my complaint to bnm.  What is the cimb bank email address to use for the purpose of putting them on copy?
Thanks.

Boss all banks the same de la. Tats oso the main reason I hav no loyalty to any bank.

I keep changing bank wan regardless of how sweet tok they wan. The bank and those bankers almost same species. Not pointing at all bankers but most. When wan biz they sugar coat the words. They mia after u sign. It's kinda like sop. Anyhow I'm referring to most young bankers nowadays. Those old birds stil trustable.

Thinking to complaint to tribunal court.

If CIMB charged this illegal chrges, will try file to tribunal court

In their email to me mentioned clearly`new` utilisation fee. As far as contracr and agreement, any new clause that not agreed by both party consider illegal. Any charger that not agred bu both party consider illegal charger
Dont signed and replied thier form, they are still in losing end if both not agreed.

Cimb cibxx bank

Actually the calculation is based on how much u balance(the portion that you havent pay off) over your credit facility. E.g. Your credit facility 100k and put in 80k. Your utilisation rate is 20% (20k/100k). If you sign the form and reduce credit facility to e.g 25k. So you payoff 75k and left 5k in your account. Your new utilisation rate should be 20k/25k=80%. So more than 70% then not kena charge 40rm.

If you sign the form means u pay off portion loan and loss the facility, in above example means you can only withdraw up to 5k that leftover in your account.

Maybe just sign the letter reduce the facility or pay it off. Refinancing can be done when need money, bank nowaday processing loan quite fast. But refinancing only works if you still got income to justify the payback.

This time really feel cheated by this c*bai bank, wanna take away the previous offer.