Sometimes is the stupid employee making their own call/ discretion.
1) AEON Sunway Pyramid
Ground floor clearly advertised can top up, but every time staff said cannot, machine spoilt, etc, got a feeling they're lazy
Customer service counter - sometimes they allow credit card, sometimes cash only. It really depends on the staff. When I question, they said itu staff lain, memang tak boleh
2) Giant Kinrara
There are so many feedback before that CC not allowed anymore, or system down. Again, I can tell you it's the stupid staff. Got 1 particular staff super terrible, every time I go, she will either say system down or CC not allowed.
Then I question further, and ask for other staff to attend to me, then allowed.