Haha..! will try my luck later. Otherwise wait for the price drop next year Rumors saying that will have price drop next year.. not sure how true is that

not sure on that lol not surprise if it does... but not sure when.. probably a month or two before the next iphone launch.... their style

Wow tried my luck at 3 Digi stores these couple of days for the 256gb iPhone x and not one single positive experience.

1) 1U - only 64gb in stock. For such a big mall, I'd expect your branch there to be better stocked for potentially bigger customer demands. I asked them about Digi's accessories offer but they said no offers available at the moment. Digi's website was advertising stuff like 2 x Targus lightning cables for RM65, muvit cases & accessories for 30% off, etc. Oh well.

2) Gardens - Staff there couldn't really be bothered. No sense of customer service at all. Their stupid system of asking their staff for a queue number SMS just doesn't work. And apparently you can only ask one of their staff for this SMS. Which staff to ask for one? Well you'll have to try your luck and get one of their other staff to tell you. When you do manage to speak to someone, don't expect them to be friendly or polite.

To top it off, I had to find the instructions to get someone to talk to me on a sign in the middle of their wall, sandwiched between all their other advertisements and merchandise. Today's a weekday. Imagine going there on weekends. My advice, just don't.

3) BSC - I got my last two contract phones from Digi at this branch. Absolutely best customer experience among all their branches and employees there have always been friendly, accurate and helpful. I left Gardens and reached BSC at 8.50. Reached the Digi store at 9 to see the staff leaving the shop and locking up. Goodness, even the celcom branch next to them was still open!!! Can't blame them though, Google seems to tell me their official closing time is at 9. Just disappointing to see them close so much earlier than everyone else and in a mall at that.

Guess Digi is helping me save money. They're telling me the ipx is not for me haha. Even their website has gone down for hours now. Not that it has been any stable at all on other days.

Digi, Digi. Going from bad to worse to complete shit. Apa la nak jadi.

/rant

Sounds crazy lol....I was with digi a decade ago (for 2 years) so I kinda understand what you're going through, and sad they still haven't changed a bit. Maxis and celcom on the other hand have more stocks especially maxis with the 256...and they replenish quite frequently...so far 6 out of the 10 times I walk into maxis, they have 256 in stock, mostly space grey and some have both..just sharing my experience

Haha and I was with Maxis for 2 years a decade ago! I wouldn't mind porting back to Maxis but their plans have always and will always be overly cut throat. Oh well, guess I'll see if I really want to go ahead with the x. Don't like spending (A LOT OF) money and be stressed out about the experience.

Yea it's a lot of difference 78 digi vs 128 on maxis....oh well....I have both lines now with maxis and celcom for 8 years already...maxis is the way to go...celcom was a mess but it's company line so I couldn't be bothered...I have 2 phones wherever I go and often put them side by side to compare...the coverage on celcom is meh....I'm always in pj area and that's just my experience anyway, others might have diff thoughts

I can attest to the Gardens experience. They really don’t have any sense of prioritizing customers or potential customers, ha ha. I know the 1U one is just a dealer, right, and not a DiGi center? That’s probably why they have different promotions (or lack of it).

Yea I'm always in PJ too. Ever since I moved to my new place a couple of years back, maxis coverage has been absolutely atrocious. And back in my hometown, only Digi has good LTE coverage inside my house. I was practically forced to port to Digi after being Maxis' customer for so many many years.

I'm not really sure about that though. I remember asking before and was told they're a Digi center. Again, I could be wrong. It's just what I was told by the staff.

Which part of pj if u don't mind me asking? Coz I'm getting good coverage on maxis almost everywhere I go around this area...

Yeah, they're not, they're just a dealer. I checked at DiGi's website, though the one at BSC is a DiGi center. Anyways, I'm exploring the possibility of converting my second line to them to test if they've improved over the years (the last time I used DiGi was during the days of the iPhone 4, ha ha)...

i got the same experience exactly like what u have described for the Gardens branch and other branches as well. I done the reservation since 4/12 and no one bother to follow up with me even a simple sms or email until i go back to the branch which i have done the reservation previously to ask again. Guess what.. the customer service just telling me there is no any stock at any Digi branch until 2018 (I visited during the last week of Dec17). On the SAME DAY, i went to Bukit Bintang branch to try my luck again, THERE IS PLENTY OF STOCKS! And i got it ON THE SAME DAY which that earlier customer service lady told me NO ANY STOCK AVAILABLE at ANY OF THE BRANCH. Give all the digi staff a good claps and Kudos Digi will be only getting worst with all this kind of staff

yeap had really bad experience with digi since decades ago....totally crossed out this Telco since then...... not only CS bad... even their coverage is mehhh...

Damn bro that's bad. My suggestion would be to visit the BSC branch. By far the most professional among all their branches. At least I hope they still are.

The SS2 one wasn't too bad but I've not gone back there for quite some time now. For all you know they could've become just as bad as the Gardens branch.

Seriously not sure what's wrong with digi nowadays. Nepotism at work? Their website, for a telco the size of digi, is nothing short of pure embarrassing. Doesn't load properly at least 80% of the time for months now. Don't even bother paying your bill through the website. It will just timeout after your payment is done and you'll either have to wait a couple of days to see if the payment was captured even though the amount has already been deducted from your bank account or write in to them to tell about this "error". The chance of their customer service replying is also 50-50 at best.

We're just unlucky we have weak regulators in this country. Operators and their staff here behave like they're God's gift to their customers and we should be thankful to them for allowing us to pay obscene prices for their products and services.

hi, i would like to ask after place the reservation for iphone X, did the digi called you guys if there is stock ready for you? or have go and ask them, even after placing reservation? i placed my reservation on 5th Dec 17, until now also no news/sms/call from digi. lol..

Yeah, exactly that. The consumer protection laws here are a joke, which is why corporations behave like they do.

Bro, if there’s a take away from the past few posts above, it’s that you shouldn’t hold your breath and hope that they will call you back. You’d have more chance of success going to their shops every once in a while to ask.

lol hopeless digi, just walk in to the stores as u might get a shock they have a lot of ready stocks for u...damn a month and still no news...did u reserve for 64 or 256?

Yea, Their reservation is a joke. No point for doing reservation

Actually across the board all telco’s reservation also won’t be 100% accurate, but digi is atrocious always prefer to walk in with surprises lol

Just walked in to OneUtama DiGi, still no stock. This weekend try to go ss2/bukit bintang DiGi see have any chances or not. hehe. I reserve for 64Gb only. But don't mind getting 256 if there is ready stock. haha.

Try going to a DiGi centre instead of a dealer, maybe better luck there. SS2, Gardens, BSC among others.