Wow tried my luck at 3 Digi stores these couple of days for the 256gb iPhone x and not one single positive experience.

1) 1U - only 64gb in stock. For such a big mall, I'd expect your branch there to be better stocked for potentially bigger customer demands. I asked them about Digi's accessories offer but they said no offers available at the moment. Digi's website was advertising stuff like 2 x Targus lightning cables for RM65, muvit cases & accessories for 30% off, etc. Oh well.

2) Gardens - Staff there couldn't really be bothered. No sense of customer service at all. Their stupid system of asking their staff for a queue number SMS just doesn't work. And apparently you can only ask one of their staff for this SMS. Which staff to ask for one? Well you'll have to try your luck and get one of their other staff to tell you. When you do manage to speak to someone, don't expect them to be friendly or polite.

To top it off, I had to find the instructions to get someone to talk to me on a sign in the middle of their wall, sandwiched between all their other advertisements and merchandise. Today's a weekday. Imagine going there on weekends. My advice, just don't.

3) BSC - I got my last two contract phones from Digi at this branch. Absolutely best customer experience among all their branches and employees there have always been friendly, accurate and helpful. I left Gardens and reached BSC at 8.50. Reached the Digi store at 9 to see the staff leaving the shop and locking up. Goodness, even the celcom branch next to them was still open!!! Can't blame them though, Google seems to tell me their official closing time is at 9. Just disappointing to see them close so much earlier than everyone else and in a mall at that.

Guess Digi is helping me save money. They're telling me the ipx is not for me haha. Even their website has gone down for hours now. Not that it has been any stable at all on other days.

Digi, Digi. Going from bad to worse to complete shit. Apa la nak jadi.

/rant

Haha and I was with Maxis for 2 years a decade ago! I wouldn't mind porting back to Maxis but their plans have always and will always be overly cut throat. Oh well, guess I'll see if I really want to go ahead with the x. Don't like spending (A LOT OF) money and be stressed out about the experience.

Yea I'm always in PJ too. Ever since I moved to my new place a couple of years back, maxis coverage has been absolutely atrocious. And back in my hometown, only Digi has good LTE coverage inside my house. I was practically forced to port to Digi after being Maxis' customer for so many many years.

I'm not really sure about that though. I remember asking before and was told they're a Digi center. Again, I could be wrong. It's just what I was told by the staff.

Damn bro that's bad. My suggestion would be to visit the BSC branch. By far the most professional among all their branches. At least I hope they still are.

The SS2 one wasn't too bad but I've not gone back there for quite some time now. For all you know they could've become just as bad as the Gardens branch.

Seriously not sure what's wrong with digi nowadays. Nepotism at work? Their website, for a telco the size of digi, is nothing short of pure embarrassing. Doesn't load properly at least 80% of the time for months now. Don't even bother paying your bill through the website. It will just timeout after your payment is done and you'll either have to wait a couple of days to see if the payment was captured even though the amount has already been deducted from your bank account or write in to them to tell about this "error". The chance of their customer service replying is also 50-50 at best.

We're just unlucky we have weak regulators in this country. Operators and their staff here behave like they're God's gift to their customers and we should be thankful to them for allowing us to pay obscene prices for their products and services.

Nice. Congrats. 64 or 256?

I'll probably be dropping by the bsc branch on Monday. Hopefully they'll be stocked. Anyone has their number?

Sure thing bro. But your monthly bill amount will be your subscription - the advanced payment right? So the GST will only be charged on the balance and not your entire monthly subscription. I guess that's why you're required to pay GST on the advanced payment "in advance".

Actually this is not what I understand from their explanation.

Your advanced payment of 530 will be credited back to you over 24months so roughly 22 per month. Your monthly bill will thus become 78-22 = 56 and the gst charged on your bill will be for this amount. This is why they charge you gst on your rm530 advanced payment first.

Didn't even know there was such a thing

Yea bro, exactly. I was wondering the same.

That sounds dodgy. I wonder who does the 2nd year warranty repairs.

Yup sounds more and more dodgy. Actual digi centres offering different warranty prices at different branches as well? Something seems very wrong here.

I did manage to see this but it makes no mention of the iphone x.

http://new.digi.com.my/ecomm_C/services/de...rranty_Postpaid

Max insured device value seems to be rm3000 and the premium costs rm180 for iphones at this value.

You're absolutely right. Forgot to mention it's optional. Seems like internally, digi is actually worse than we first thought. A lot of funny business going on.

Ok just got back from Digi center bsc. Apparently they're offering no such thing. There is no compulsory insurance to purchase for the 64gb model, which I've just gotten myself.

Oh just to add, they apparently have an official Digi center as well as a dealer outlet in Sunway itself. The compulsory insurance thingy was probably provided by the dealer's outlet. Maybe someone should write in to Digi to inform them of this shady business model operated by their dealers.

I believe so bro. 300 bucks is just slightly more than the price apple charges to extend my applecare plan on my iPad Pro for the 2nd year. 300 bucks for the 2nd year warranty on the x is most probably for in house or 3rd party repairs.

That's the thing that really irritates me about apple my. Even singapore enjoys 2nd year apple care (optionally) on their iphones. Why not us? We're paying considerably more for our phones here.

Yea 1 year warranty but they can purchase applecare for the 2nd year. In malaysia, this only applies to ipads not iphones.

Sorry bro. I've seen it before but I can't remember anymore.