Jun 19 2007, 11:44 PM
QUOTE(jakesean @ Jun 18 2007, 12:34 PM)
refer to http://www.razerzone.com/index.php?main_pa...&products_id=70
Added on June 18, 2007, 12:37 pm
why RMA with ban leong? do u know that u can RMA razer products urself online, directly to razer singapore??
that really means that you're no longer dealing with the shops u bought from, instead, razer's HQ.. dealing with shops all those r waste of time.. they delay ur time, and at first give u excuses that ur mice is still ok bla bla bla, which is damn annoying [typical malaysian sales ppl, no offence, thats the truth.. and i've yet to see anyone in malaysia giving me some better cust service, 98.5% of them are like that (maybe we should do a list of shops that provide good cust service, eg no craps no nothing pure satisfaction].. hell with them..
just go directly to razer singapore.. send a few tickets online and they'll try helping u out with some simple troubleshooting, and if it's really a serious case, for instance like your scroll wheel or so isnt functioning then confirm can do 1..
duration for the rma will take approx. 2 weeks.. time starts when u send ur broken stuff to razer's logistics in Hong kong, and upon receiving it, razer will send u a replacement, BRAND NEW! from singapore to ur house...
a simple tip is that, razer will only RMA ur stuff if ur still within the 1 year timeframe.. but u still can ask for an RMA provided that IF, you have not register ur product with razer [online] .. and.. "i forgot wat i was supposed to say" ..
personally i've done one RMA with my mice, n might do another one with my keyboard (i've got confirmation from them that they'll do it) .. not only that but i've got replacement mouse feets from razer, but bad luck, they dont do it anymore
, and also a replacement for my exactmat feets (or maybe the exactmat itself, i've requested for it) which is arriving soon to my doorstep ..
this is why i'll choose razer anytime to other brands.. creative dont even reply my emails.. acer dont even give a damn on my emails.. same goes to cooler master AND logitech .. unless if they could earn some money off you [in short --> no after sales service, only pre-sale.. ]..
ok, i dont know that.Added on June 18, 2007, 12:37 pm
why RMA with ban leong? do u know that u can RMA razer products urself online, directly to razer singapore??
that really means that you're no longer dealing with the shops u bought from, instead, razer's HQ.. dealing with shops all those r waste of time.. they delay ur time, and at first give u excuses that ur mice is still ok bla bla bla, which is damn annoying [typical malaysian sales ppl, no offence, thats the truth.. and i've yet to see anyone in malaysia giving me some better cust service, 98.5% of them are like that (maybe we should do a list of shops that provide good cust service, eg no craps no nothing pure satisfaction].. hell with them..
just go directly to razer singapore.. send a few tickets online and they'll try helping u out with some simple troubleshooting, and if it's really a serious case, for instance like your scroll wheel or so isnt functioning then confirm can do 1..
duration for the rma will take approx. 2 weeks.. time starts when u send ur broken stuff to razer's logistics in Hong kong, and upon receiving it, razer will send u a replacement, BRAND NEW! from singapore to ur house...
a simple tip is that, razer will only RMA ur stuff if ur still within the 1 year timeframe.. but u still can ask for an RMA provided that IF, you have not register ur product with razer [online] .. and.. "i forgot wat i was supposed to say" ..
personally i've done one RMA with my mice, n might do another one with my keyboard (i've got confirmation from them that they'll do it) .. not only that but i've got replacement mouse feets from razer, but bad luck, they dont do it anymore
, and also a replacement for my exactmat feets (or maybe the exactmat itself, i've requested for it) which is arriving soon to my doorstep ..this is why i'll choose razer anytime to other brands.. creative dont even reply my emails.. acer dont even give a damn on my emails.. same goes to cooler master AND logitech .. unless if they could earn some money off you [in short --> no after sales service, only pre-sale.. ]..
How you send your mouse to singapore? Through postage?
There will be a troubles for me to RMA as I am from Penang and currently at Malacca, no transportation here lol.
I might thinking to RMA it through Ban Leong, but still, I dont know where is Ban Leong and there will be problems for me to go there also.
Well, I haven't try to send email to Razer, my mouse already past 1 year lah, bought last time at about march. Didn't register yet also i guess.
About logitech, they did replied me about my G15 case. So, i think, if I am given a choice again, I will choose Logitech lol.
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.. but to others please dun abuse it.. ... they'll ask u for some of ur details like name, email, home address, contact number, mouse model, serial number, etc etc.
..
kind a hard to find it la.. most skates are design for deathadder, copper head and diamond back oni.
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