refer to http://www.razerzone.com/index.php?main_pa...&products_id=70

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Added on June 18, 2007, 12:37 pmwhy RMA with ban leong? do u know that u can RMA razer products urself online, directly to razer singapore??

that really means that you're no longer dealing with the shops u bought from, instead, razer's HQ.. dealing with shops all those r waste of time.. they delay ur time, and at first give u excuses that ur mice is still ok bla bla bla, which is damn annoying [typical malaysian sales ppl, no offence, thats the truth.. and i've yet to see anyone in malaysia giving me some better cust service, 98.5% of them are like that (maybe we should do a list of shops that provide good cust service, eg no craps no nothing pure satisfaction].. hell with them..

just go directly to razer singapore.. send a few tickets online and they'll try helping u out with some simple troubleshooting, and if it's really a serious case, for instance like your scroll wheel or so isnt functioning then confirm can do 1..

duration for the rma will take approx. 2 weeks.. time starts when u send ur broken stuff to razer's logistics in Hong kong, and upon receiving it, razer will send u a replacement, BRAND NEW! from singapore to ur house...

a simple tip is that, razer will only RMA ur stuff if ur still within the 1 year timeframe.. but u still can ask for an RMA provided that IF, you have not register ur product with razer [online] .. and.. "i forgot wat i was supposed to say" ..

personally i've done one RMA with my mice, n might do another one with my keyboard (i've got confirmation from them that they'll do it) .. not only that but i've got replacement mouse feets from razer, but bad luck, they dont do it anymore , and also a replacement for my exactmat feets (or maybe the exactmat itself, i've requested for it) which is arriving soon to my doorstep ..

this is why i'll choose razer anytime to other brands.. creative dont even reply my emails.. acer dont even give a damn on my emails.. same goes to cooler master AND logitech .. unless if they could earn some money off you [in short --> no after sales service, only pre-sale.. ]..

This post has been edited by jakesean: Jun 18 2007, 01:41 PM

first.. u'll have to to have ur own account at www.razersupport.com ..

login, send them a support ticket.. tell them that u've bought ur razer mouth a few months ago .. < 1 yr is the trick .. but to others please dun abuse it.. ... they'll ask u for some of ur details like name, email, home address, contact number, mouse model, serial number, etc etc.

and for the RMA process, u will not be sending ur mouse to singapore.. u'll be sending them to Hong kong, their logistics is based there.. they'll also give u an RMA number n has to be attached with the mouse when sending it..

erm.. because i sent my mouse to hong kong from australia.. so i think the courrier service here may be more reliable than pos lau all those.. up to u actually.. theres pos laju, gdex, skynet, fedex, dhl or so.. dhl to be the most reliaable i think..

Ban leong is in PJ area i think.. and i think its easier dealing with the main razer hq in singapore.. i just got a replacement for my exactmat from them ..

<rm30 le i think.. haha.. duno... agak only..

whoa rm250.. hahaha buy new mouse la i think better.. haha.. coz last time i sent my mouse from aus to hk for RMA, only $A 7.. haha.. x2.8 ~RM21 eheh.. cheap..

dun rub too hard.. wait the coating come off.. like wat happened to my diamondback.. 1 small part of the coating can see like coming off adi.. coz use cloth rub to hard.. haha..

and also.. just remembered.. doing bulk for hyperglides! come get it if u want! need more orders to reach moq haha.. more infos on the bulk thread..

here's the link to the thread ..
[BULK] ♦♦♦ Hyperglide Mouseskates ♦♦b <--- click click

i change my mousefeetts every 4-5 months.. coz using exactmat control surface.. haha.. after 1 week of usage can see the feets wearing off abit adi.. hehe..

the diamondback i bought from malaysia feels quite warm also.. then rma-ed the mouse.. when i got the new mouse from singaprore, no feeling aso .. like quite normal..

my previous diamondback PA also heats up after sometime.. .. then after i did the RMA, not warm anymore.. like normal only..... so seeing this i guess that msian goods arent really good in quality.. duno whether its true or not... once i heard, from a friend that msia receives lower quality goods, B or C..

thats y if i have the chance, i prefer to RMA with razer hq in singapore..

This post has been edited by jakesean: Jul 3 2007, 09:22 AM

hoho.. add me to the list.. razer db, ch, krait, 2x exatmat with exact rest, 1x pro pad, 1x tarantula.. more to come this nov!

feel like saving my $$ for it

not rich le.. .. save money ma... but never say when i intend to get it, also duno whether its worth it or not.. so if the price is about rm1k, save for 3 yrs lo.. put rm1 in tabung everyday.. y not..

n duno whether my pocket is willing to come out tht much aso anot.. "feeling" like it only..

This post has been edited by jakesean: Sep 23 2007, 12:28 AM

u can rma them with razer sg also..

This post has been edited by jakesean: Sep 23 2007, 07:13 PM