Bro Sam,
Of course the new Lekas-Ecohill link is much better.
I think not only SEH but the entire SPS teams need to buck up.
The staff manning the sales office really needs to have more incentive to highlight their product features and handle customers in a better way.
Not only just explaining the products but also highlight features and ask what customers wants or looking for.
I was a bit shock one time when a SA in ES asked me more questions then I ask her
She ask what I am looking for, how do i find their product, any suggested improvements, what is generally lacking in KK, what i would like to see in future ES products etc
In this aspect, EW wins hands down.
Their staff at ES deserve a
Their staff at EM deserve a
Note, it is not only one particular staff but almost all their staff are very well trained on the product and have very well manners.
I've been to ES sales gallery numerous time and each time a different staff handle me and they all exhibit the same
This shows consistency and a well trained team.
Sadly, SPS sales gallery staff lack this but not only them, generally all other sales developers is also the same.
Worse is SDP sales staff.
My experience with EM/EW is that there are still areas for improvement in terms of product knowledge of the SA. They may be good in some general facts but if you ask a little bit deeper they may not ne able to answer. But I like their service attitude - even though unable to answer, they will refer the query to their supervisor and even if that still cannot get the problem solved they will get your contact and revert later. Part of the reasons the SA couldn't get the facts at their finger tips is because some of them in fact are not the sales staff. I have seen quite a number of the admin staff come on duty.
As for SEH/SPS staff, so far I'm quite satisfied with their SA service attitude and quality of answers. But it appears to me the sales gallery at SEH lacks of SA or staff on duty as there are several occasions some (prospect) customers and me myself left unattended in the Welcome Centre.