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> Unsubscribe SMS Spam from 23238, Receive SMS Spam that cost me RM1

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TS1x2x
post Sep 27 2015, 01:14 AM, updated 6y ago

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Dear Maxis,

Kindly help to unsubscribe & block any SMS service from this number 23238. On 26 Sept 2015, I receive a SMS spam from them and it charge me RM1 for receiving it.

Please help to unsubscribe/block and refund the money immediately. According to the sms content, it will charge me RM1 WEEKLY for receiving such useless scam.

My Maxis account number is 1544327776

Thank you.
Maxis
post Sep 27 2015, 03:18 PM

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QUOTE(1x2x @ Sep 27 2015, 01:14 AM)
Dear Maxis,

Kindly help to unsubscribe & block any SMS service from this number 23238. On 26 Sept 2015, I receive a SMS spam from them and it charge me RM1 for receiving it. 

Please help to unsubscribe/block and refund the money immediately.  According to the sms content, it will charge me RM1 WEEKLY for receiving such useless scam.

My Maxis account number is 1544327776

Thank you.
*
Hi 1x2x,

We have terminated and blocked the said service upon the mobile number. Kindly revert back to us if you found the charges reflected in the upcoming statement. Apology for such inconvenience experience occurred.

Thank you
Silver Surfer
post Sep 30 2015, 06:08 PM

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hi maxis I have the same problem. Can you help me to terminate the number 23288 pls. It is charging me rm1 for receiving it
Maxis
post Sep 30 2015, 10:49 PM

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QUOTE(Silver Surfer @ Sep 30 2015, 06:08 PM)
hi maxis I have the same problem. Can you help me to terminate the number 23288 pls. It is charging me rm1 for receiving it
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Hello_Miko
post Oct 4 2015, 11:52 AM

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QUOTE(1x2x @ Sep 27 2015, 01:14 AM)
Dear Maxis,

Kindly help to unsubscribe & block any SMS service from this number 23238. On 26 Sept 2015, I receive a SMS spam from them and it charge me RM1 for receiving it. 

Please help to unsubscribe/block and refund the money immediately.  According to the sms content, it will charge me RM1 WEEKLY for receiving such useless scam.

My Maxis account number is 1544327776

Thank you.
*
Good afternoon.
I'd like to ask for help on something.
23288 keeps on sending me the mobile paper kpop texts.
I'm not subscribed to it but i kept receiving the mobile paper kpop things.
And then whenever I checked my credit balance, it would turn up to be decreased in a quite big amount.
I've tried to send STOP to 23288 but still i keep receiving the subscription.
Please help me.
My mobile number is 0128xxxx77

edited: phone number

This post has been edited by Maxis: Oct 5 2015, 04:28 PM
Hello_Miko
post Oct 4 2015, 02:56 PM

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Dear Maxis,

Kindly help to unsubscribe & block any SMS service from this number 23238. On 3 October 2015, I receive a SMS spam from them and it charge me RM2 for receiving it.

Please help to unsubscribe/block and refund the money immediately. According to the sms content, it will charge me RM1 WEEKLY for receiving such useless scam.

My Maxis account number is 0128xxxx77

Thank you.

edited: phone number

This post has been edited by Maxis: Oct 5 2015, 04:37 PM


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Maxis
post Oct 5 2015, 04:40 PM

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QUOTE(Hello_Miko @ Oct 4 2015, 02:56 PM)
Dear Maxis,

Kindly help to unsubscribe & block any SMS service from this number 23238. On 3 October 2015, I receive a SMS spam from them and it charge me RM2 for receiving it. 

Please help to unsubscribe/block and refund the money immediately.  According to the sms content, it will charge me RM1 WEEKLY for receiving such useless scam.

My Maxis account number is 0128xxxx77

Thank you.

edited: phone number
*
Hi Hello_Miko,

We have removed the subscription of the service 23238 from your number. RM2 will be refunded to your number as good will.

Thank you
catan76
post Oct 5 2015, 06:32 PM

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Dear Maxis,

Kindly help to unsubscribe & block any SMS service from this number 23288. I received a SMS spam from them without any subscribe and it charge me RM1 for receiving it.

Please help to unsubscribe/block and refund the money immediately. According to the sms content, it will charge me RM1 WEEKLY for receiving such useless scam. vmad.gif

My Maxis account number is 804634681.

Thanks.
Maxis
post Oct 5 2015, 09:41 PM

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QUOTE(catan76 @ Oct 5 2015, 06:32 PM)
Dear Maxis,

Kindly help to unsubscribe & block any SMS service from this number 23288. I received a SMS spam from them without any subscribe and it charge me RM1 for receiving it.

Please help to unsubscribe/block and refund the money immediately. According to the sms content, it will charge me RM1 WEEKLY for receiving such useless scam. vmad.gif

My Maxis account number is 804634681.

Thanks.
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catan76
post Oct 7 2015, 08:50 AM

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QUOTE(Maxis @ Oct 5 2015, 09:41 PM)
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obk6260
post Oct 18 2015, 02:23 PM

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Dear Maxis,

Kindly help to unsubscribe & block any SMS service from this number 23288. I received a SMS spam from them without any subscribe and it charge me RM1 for receiving.

RM0. Mobile Paper Dewi will be renewed on 2 days later unless cancelled @RM1/week (Excl. GST). To unsubscribe,send STOP ADEWI to 23288.
My Maxis number is 012xxxxx74

Thanks.

--edit mobile number--

This post has been edited by Maxis: Oct 18 2015, 04:16 PM
Maxis
post Oct 18 2015, 04:18 PM

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QUOTE(obk6260 @ Oct 18 2015, 02:23 PM)
Dear Maxis,

Kindly help to unsubscribe & block any SMS service from this number 23288. I received a SMS spam from them without any subscribe and it charge me RM1 for receiving.

RM0. Mobile Paper Dewi will be renewed on 2 days later unless cancelled @RM1/week (Excl. GST). To unsubscribe,send STOP ADEWI to 23288.
My Maxis number is 012xxxxx74

Thanks.

--edit mobile number--
*
Hi obk6260,

Sincere apology for such a delay in responding to you sad.gif

We have assist to terminate and block the service provider (23288) for the given mobile number.

Kindly contact us again once your upcoming statement generated with the said charges on the given mobile number.

Thank you

rjhong92
post Oct 21 2015, 05:34 PM

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Dear Maxis,

I got the same message from 23288,

"RM0. Mobile Paper Dewi will be renewed on 2 days later unless cancelled @RM1/week (Excl. GST). To unsubscribe,send STOP ADEWI to 23288."

Please help me to terminate this service as I didn't not subscribe a thing in any of my account nor any sub accounts.

A/C Number: 800420069

Maxis
post Oct 22 2015, 03:37 PM

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QUOTE(rjhong92 @ Oct 21 2015, 05:34 PM)
Dear Maxis,

I got the same message from 23288,

"RM0. Mobile Paper Dewi will be renewed on 2 days later unless cancelled @RM1/week (Excl. GST). To unsubscribe,send STOP ADEWI to 23288."

Please help me to terminate this service as I didn't not subscribe a thing in any of my account nor any sub accounts.

A/C Number: 800420069
*
Hi,

Pls reply STOP ALL to the sender to stop the services. You should receive SMS notification once cancellation is successful.

Thank you.
rjhong92
post Oct 22 2015, 10:41 PM

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Dear Maxis,

Alright I'd just sent the message to the operator, waiting for reply.

By the way, can I have some explanation on why does my account automatically subscribed to this services? Maxis trying to scam me?

Thank You.
Maxis
post Oct 23 2015, 10:43 AM

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QUOTE(rjhong92 @ Oct 22 2015, 10:41 PM)
Dear Maxis,

Alright I'd just sent the message to the operator, waiting for reply.

By the way, can I have some explanation on why does my account automatically subscribed to this services? Maxis trying to scam me?

Thank You.
*
Hi,

The activation can happen when the user tap or accidentally tap on the ads that appear in the app that was using.
There are 2 ways of activation. It's via SMS and WAP. TQ
rjhong92
post Oct 24 2015, 01:19 PM

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Dear Maxis,

This makes sense. Alright thanks again for helping me out!
TS1x2x
post Oct 26 2015, 06:24 PM

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QUOTE(Maxis @ Sep 27 2015, 03:18 PM)
Hi 1x2x,

We have terminated and blocked the said service upon the mobile number. Kindly revert back to us if you found the charges reflected in the upcoming statement. Apology for such inconvenience experience occurred.

Thank you
*
Dear Maxis,

Just received my latest statement ... and it does charge me RM1 for receiving that sms.... cry.gif
Maxis
post Oct 26 2015, 08:30 PM

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QUOTE(1x2x @ Oct 26 2015, 06:24 PM)
Dear Maxis,

Just received my latest statement ... and it does charge me RM1 for receiving that sms.... cry.gif
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Hi 1x2x,

You refer to your upcoming statement for the mentioned charges.

Thank you
TS1x2x
post Oct 26 2015, 08:42 PM

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QUOTE(Maxis @ Oct 26 2015, 08:30 PM)
Hi 1x2x,

You refer to your upcoming statement for the mentioned charges.

Thank you
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Did you mean it will only refund on my next month statement?

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