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 Taobao Global Direct Shipping - experiences?, The good and the bad

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alucard89
post Jun 22 2016, 08:10 PM

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QUOTE(evilhomura89 @ Jun 22 2016, 06:50 PM)
yup, contact them thru online chat before proceeding
check with them to make sure that they are OK with forwarding the parcel
there should be a 7 characters* unique code (用户识别码) assigned to your taobao ID which they include in your china local shipping address as reference

For example, PRouter's address is
广东省深圳市宝安区沙井街道大王山工业一路二号信隆大厦5楼南 收件人为您的旺旺名 电话0755-27564249 邮编:518101

meanwhile, found another forwarder which is cheaper than ezbuy or sgshop and cheaper than prouter (cheapest official consolidator/forwarder) - [url=[/url]
20 yuan per kilo and free warehouse storage
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Ok, from what I've gathered

1) Contact seller if they can forward to china local shipping address warehouse (Prouter/Dex)
2) Also contact prouter by chat and ask if they can forward that item. I have to also post the item taobao/tmall link to them right so they can check the item?
2) Once seller agreed, they'll ship. On taobao, the 7 characters unique code would be listed in my purchase list which I would later provide to prouter by chat.
4) Item delivered to prouter warehouse and shows up under consolidate option

Can I have some proper phrase/correct questions to ask since I mostly do google translate sweat.gif

Btw, what kind of items have you bought so far with this method, any sensitive items like powerbank?

Thanks for another alternative forwarder, ratings/feedback seems to be favorable for yeslogistics
Have you tried it yourself?
alucard89
post Jun 23 2016, 10:13 AM

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QUOTE(evilhomura89 @ Jun 22 2016, 08:58 PM)
(1) and (2): Technically, seller will not have any problem forwarding it to the warehouse, it's more of the warehouse knowing what to do upon receiving the parcel on your behalf and whether will they forward it to your Malaysian home address.
Yes, you'll need your forwarder's permission and agreement to provide you their service. And you'll need to send your forwarder (Prouter/Dex) the link of the item for them to check if it's okay or to check for any special shipping requirement.
Different forwarder might have different ways of working things out, eg, different warehouse address, the format of shipping address have to indicate some special instruction and so on... I'm only familiar with Prouter and what I've told you so far are based on my experience with them. Do note that this is my first time arranging for an unofficial forwarding service with them.

(3) I'm not sure if you can see your 7 characters unique code if you have never use their official consolidator before. And I'm not sure how important is that 7 characters unique code if you're not using their official consolidate option. Check and see what's your forwarder's requirement.

(4) Nope, it won't appear in Taobao's system as this is arranged separately with your forwarder. The reason is, Taobao's has a list of item that they forbid for international shippping even though your local custom allows it (such item could be bulky items like furniture or stuff like handphones). So when that item that you're buying is on their own restricted list, there's no way of using their internal consolidate option to send your stuff to Malaysia.

So, the unofficial way can be quite troublesome and scary if it is your first time and you're unable to communicate efficiently in Mandarin. Hence we have agents out there who will help you deal with all these issues. I can give you a list of sentences that you can use to ask if they are able to offer forwarding services without going through Taobao, let me know.

For yeslogicstic, personally I haven't try it myself but my sister and her friends have been using it.

So far the stuff that I've bought are shipped into Malaysia thru Taobao's official consolidate option. The only time that my shipment was listed under sensitive item is because I bought a car 12v USB charger with bluetooth FM transmitter - the system will automatically put them for sensitive air shipping which is way more expensive.
I also had an experience where the international power adapter i bought got listed as sensitive item, I had to contact the forwarder to get it clarified. In the end, they changed it and place it under normal shippping.
This time I had to do it unofficially is because I'm buying a fish pond filtration system which is quite bulky.
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Thank you so much for your input, that's quite a lot to digest
Seems like need to be very careful/alert when using this unofficial method
I really have to start learning mandarin right away

When you mention that you bought items that's considered sensitive, you get charged with sensitive air shipping instead which is a bit expensive.
I take it this is with prouter consolidate option?

One thing I notice about sensitive items is that taobao won't even allow you checkout that item.
When that happens, well it's time to use agent service.
alucard89
post Jun 23 2016, 10:22 AM

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QUOTE(lyc1982 @ Jun 22 2016, 10:04 PM)
sorry for asking noob question, i still need some understanding:
by using Taobao's official consolidate option...does that mean they consolidate the items at the warehouse...and charge per kg (e.g: RMB 21/kg) shipment to msia ?
In that case...isn't cheaper to go with TGDS with 15kg as limit instead of RMB 21/kg x 15kg =  RMB 315 ?
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What TGDS does is they estimate the volume/weight of the item that you purchased.
Sometimes you get to buy item with lower shipping fees.

For example, I've bought a Hulkbuster armor figure and tgds quoted only 32yuan for the shipping when the actual parcel itself is around 5kg.
That would've been more expensive with consolidate option

However TGDS could also overestimate the fees as well.
Last time I bought camera stand, tgds quoted 85 yuan which was quite ridiculous. I went for consolidate option and only had to pay 24 yuan.

So really, it helps when you have the actual item weight/volume info. Makes it easier to compare between TGDS and consolidate fees.
alucard89
post Jun 23 2016, 11:48 PM

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QUOTE(evilhomura89 @ Jun 23 2016, 08:34 PM)
[] is right, TGDS is based on their system estimation and it is usually cheaper if you buy a lot
Whereas Taobao official consolidate option (4px, Prouter, 中通秀驿 and 递壹时 ) will weigh your item at their warehouse before packing them. Do note that they'll also know what did you buy as the system will notify them if that item needs to be shipped with special cargo  brows.gif
Different forwarder will have different limitation when it comes shipping bulky item as well but everything you need to know can be found here - [url=[/url]
Yup. I've only used Prouter before - cheapest official option  biggrin.gif and never really had any problems with them after so many shipment
Their partner in Malaysia are ABX and Airpax Express. Given that ABX always has an issue with the lack of staff resulting in items being kept in their warehouse, I will contact their customer service to go for Airpax when paying for consolidation.
So far, my experience with Airpax is quite good, the delivery is faster than their tracking system sweat.gif
ABX on the other hand, I've already banned them - items already arrive in Subang warehouse but kept route scan route scan. In the end, opt for self collect  ranting.gif

Yup those items are prohibited for international sales in their system.
Sometimes you'll get those message saying "根据所在国法律法规或平台政策 此项商品限制下单购买。" and you can't even view the price options etc means that particular listing is only available for China local shipping; TGDS and official consolidate not available/not allowed.
However, if you really want them, you can still go through agents.
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ABX kuantan service is ok so far
It's the delivery guy that sometimes have a time hard time finding my address
They must've recently changed to a different guy this time around
My item already 2 days in delivery and latest status is 'UPDATE STATUS - NOT ENOUGH TIME' for 2 days straight
Tomorrow I'm just gonna call for a pickup

With prouter, how long do you usually get your items? A week after order was made?

Also, just tried purchasing some stuff using yes logistics. Will provide some feedback later, their fb hotline has been quite responsive so far

This post has been edited by alucard89: Jun 23 2016, 11:51 PM
alucard89
post Jun 28 2016, 09:20 AM

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QUOTE(szejz123 @ Jun 28 2016, 02:26 AM)
My record time for Prouter is 40 hrs (less than 2 days) , i was SURPRISED. btw, i got both airpak and abx for my prouter consignment.
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40 hours - Directly from china warehouse -> flight to msia -> customs clearance -> airpak delivery to home address
Less than 2 days ar? Might wanna try it out after this
alucard89
post Jun 30 2016, 04:37 PM

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I'm not quite sure why some of you guys are receiving your items >2 weeks
For me, with tgds or consolidate option, I always get my item with 7 - 8 days
Kuantan area.

They'll probably ship your items faster if you don't bundle too many items at once with one order. I received my charger & hdd dock within 5 days after I made my order, that was first purchase btw using tgds.
alucard89
post Jul 2 2016, 12:41 PM

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Hi, just wanna give my feedback to Yeslogistics

For payment, you'll need to topup RMB yuan in your account.
Their rates are based on latest forex exchange, and daily updated.
For example today is 1.66, when yesterday was 1.63.
You can always claim refund back to MYR if there's additional RMB in your account that you don't plan to use anytime soon.

They're using skynet and abx with both shipping rates starting at 20 yuan/kg for normal items. For sensitive items will start at 50 yuan for 1st kg and 18 yuan subsequently.
Parcel collection fee is 2 yuan from each seller you've bought your items. Example:

a) Buy 5 items from same seller, you'll be charged with 2 yuan
b) Buy 5 items from 5 different sellers, you'll be charged with 10 yuan

Total cost for their service is:
(Item price/1.66) + Air freight fee + Parcel collection fees (2 yuan x items bought)

Their fb support chat is really helpful and responsive, they'll answer every question you have and give updates for your item regularly thumbsup.gif
Ordered my items last Friday and received all of them today thumbup.gif
Was worried for second that local courier might delay shipment and I ended have to collect my items after raya.

Thanks to evilhomura89 for recommending this, 3k likes on Facebook and I've never even heard of their service before

This post has been edited by alucard89: Jul 2 2016, 12:41 PM
alucard89
post Jul 2 2016, 02:50 PM

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QUOTE(ycs @ Jul 2 2016, 02:19 PM)
» Click to show Spoiler - click again to hide... «

thanks, will give them a try

since 1.66 is a good rate we can put some money first to use later on? do they offer sea freight?
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Yes you can, 1.66 probably the best one yet
Before this, it was always around 1.60 - 1.63, who knows maybe it'll increase even more
You can check out their calculator to estimate sea freight shipping
alucard89
post Jul 2 2016, 04:31 PM

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QUOTE(NightFelix @ Jul 2 2016, 03:33 PM)
Can buy sensitive item like battery for example?
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Yeah, they also cover sensitive items
I just bought powerbank and phone from taobao
alucard89
post Jul 3 2016, 03:06 PM

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QUOTE(blackdiamondonkey @ Jul 3 2016, 02:02 PM)
Can some one please help me, this is my first time use Taobao global direct shipping, it now stuck in custom from 29.06 until today and no update after that.. is it normal? Taobao only stated they are using 中通秀驿 ship my parcel to Malaysia, and they didnt mention what courier service to send my parcel in Malaysia.
[attachmentid=7011223]
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Have you check the tracking no on skynet site?
Sometimes they don't show you the latest update
alucard89
post Jul 3 2016, 06:19 PM

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QUOTE(blackdiamondonkey @ Jul 3 2016, 05:34 PM)
Hi, thank you so much, i put the 中通快递 tracking number to skynet site and it show it been arrive to my town yesterday.

My bad and thank you for the info
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I'd suggest that you should arrange for pickup a.s.a.p since skynet's on holiday starting tomorrow
For me, I had to personally pickup my parcel yesterday since i wasn't sure if skynet could deliver it in time
alucard89
post Jul 5 2016, 11:14 AM

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QUOTE(lyc1982 @ Jul 5 2016, 10:23 AM)
thanks for the reply...
guess i have to try my luck then, i wanna buy 2 sets of UCS Bat Tumbler under same TGDS order...lol

p/s: yes...i used TGDS before for my first UCS Bat Tumbler without any issue
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Btw, try checkout your items using taobao mobile app
Might get lower item price and shipping fees
alucard89
post Jul 15 2016, 12:36 AM

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QUOTE(Skylinestar @ Jul 14 2016, 01:24 PM)
is it safe to buy a 40" lcd tv from china and ship it here? i'm worried about delivery damage.
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Better with prime ezbuy, cheaper shipping cost plus there's optional 3% insurance fee to claim full amount if damaged/lost
alucard89
post Jul 20 2016, 10:35 PM

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QUOTE(I_am_Mushi_90 @ Jul 19 2016, 06:21 PM)
Hi. I want to buy many cheap,small and light things from taobao eg necklace, hair band n etc... if i buy for about 100 items and total cost around RM100-RM300. Will i kena tax? And anything i need to beware of? Sifus here pls guide me on this.. i 1st time Taobao User...
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So far none
I've even bought items worth >1.3k in one checkout
Probably had to do with tgds not declaring item values on your parcel
alucard89
post Jul 23 2016, 11:27 PM

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Anyone know what this status means?

【海外】送关

Never seen this before
alucard89
post Jul 24 2016, 10:38 PM

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QUOTE(lyc1982 @ Jul 24 2016, 12:05 PM)
going thru custom...
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Thanks, usually I get going thru customs message
alucard89
post Jul 24 2016, 10:41 PM

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QUOTE(JimbeamofNRT @ Jul 24 2016, 10:25 PM)
Quick Q

Have you guys buy any hp from taobao? kana tax or not when arrive in MY? need sirim chop or not?

Thanks!
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Ordered some, using agent anyway since you won't be able to order it directly.
They'll handle everything for you and no need to worry about tax/sirim.
alucard89
post Jul 24 2016, 10:54 PM

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QUOTE(JimbeamofNRT @ Jul 24 2016, 10:43 PM)
Thanks! any good agent you can recommend? thanks again!
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Yeslogistics thumbsup.gif , currently rmb rate at 1.64
Highest was 1.68 few days ago
alucard89
post Jul 24 2016, 11:24 PM

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QUOTE(JimbeamofNRT @ Jul 24 2016, 10:57 PM)
this one right?

http://www.yeslogistics.com.my

will try later

thanks for the info bro!
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Yep, you can read my review about their service a few post back
alucard89
post Aug 6 2016, 08:24 AM

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QUOTE(kucingfight @ Aug 4 2016, 12:57 PM)
newbie question here. help appreciated

let's say i'm buying a computer case, i know the package weight and dimension

a) If i choose for consolidated cargo, how do i estimate roughly the cost is? is the price below is what it is?or i have to calculate the weight price by myself?
b) will the forwarder clear all the customs? can i assume that most of the time items will be delivered without customs issues (assuming no dangerous goods)

[attachmentid=7243889]
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1) Need to account for volumetric weight also which might incur extra shipping charges. Unless it's small like mini atx case for example and within dimension limits by consolidate service

2) Yes

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