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 Taobao Global Direct Shipping - experiences?, The good and the bad

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wtw0911
post Sep 20 2016, 11:22 PM

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QUOTE(glauncher @ Sep 20 2016, 11:04 PM)
Hi guys, anybody knows how to change the 集运 address? I'm going back hometown for some time so would like to change back to hometown address. But i wasn't given the choice during 集运 checkout. Anybody knows how? Thanks
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You can only do that by contacting the warehouse manually by using the online chat
wtw0911
post Sep 20 2016, 11:34 PM

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QUOTE(alucard89 @ Sep 20 2016, 11:26 PM)
You should be able to add another address instead of modying existing address
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I guess glauncher has already placed the order for the items and he/she is trying to change the address to a different one on the consolidate page.

If the order has not been placed yet then you will be able to add a new address and select the address you want and proceed with the payment for your items.

If the order has already been placed then you can only contact the forwarder via online chatting page so that they can change the address for you.
wtw0911
post Sep 21 2016, 12:03 AM

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QUOTE(alucard89 @ Sep 20 2016, 11:53 PM)
Thought he was in still in checkout
On another note
Anyone can help translate what this seller's saying?
Google translate doesn't make sense much

在吗
什么时候下单啊
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I thought you can read mandarin no? hmm.gif

在吗 = Are you there?
什么时候下单啊 = When are you going to place the order?

This post has been edited by wtw0911: Sep 21 2016, 12:03 AM
wtw0911
post Sep 21 2016, 12:52 PM

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QUOTE(alucard89 @ Sep 21 2016, 12:10 PM)
So I paid my orders using revpay(via cimbclicks fund transfer)
Apparently one of my orders it out of stock, so I requested for a refund
Should I contact revpay regarding this? Or is automatically transferred back to my cimb account?
Before this I've requested refund, but I was using credit card so I was able to check once I received the refund amount.

So seller agreed to refund, is this the normal working time for refund (with revpay bank transfer)

» Click to show Spoiler - click again to hide... «

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I don't think you will need to contact revpay regarding this. I requested for refund previously from one seller and I got the refund within one week if I am not mistaken.
wtw0911
post Sep 21 2016, 06:17 PM

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QUOTE(alucard89 @ Sep 21 2016, 01:07 PM)
Thanks for the confirmation
Looks like all my items arrived at warehouse 4px
If i order more items later than 19th sep (during the 4px promotion) and consolidate those items together with items ordered during promotion period.
Is the coupon still valid?
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Don't think you can use the coupon for those item placed after 19 Sept. If it is possible to do that then everybody will be doing it that way lol

QUOTE(stussy lol @ Sep 21 2016, 06:05 PM)
Hi,

Based on the logistic tracking my order stuck in the warehouse since 30th August 2016. And i used Taobao direct shipping. Any taobao email that i can contact?..hehe
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You can contact them via the live chat. What is the status of your order now? Is it 已入库 or 已出库?
wtw0911
post Sep 21 2016, 07:00 PM

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QUOTE(alucard89 @ Sep 21 2016, 06:35 PM)
Hi, I'm trying to use the coupon
But it doesn't show up in the consolidate option
Anything I'm missing here?

» Click to show Spoiler - click again to hide... «


I tried proceed by selecting 23 yuan anyway for the shipping but it just brought me straight to payment
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Try using computer and see. It should appear if the order is entitled to the discount
wtw0911
post Sep 21 2016, 07:37 PM

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QUOTE(alucard89 @ Sep 21 2016, 07:13 PM)
I've already selected consolidate option for it and left payment now
Can still know if order entitled for discount?
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If it is already on the payment page, i think that's it. I don't think you can select the voucher anymore
wtw0911
post Sep 21 2016, 07:49 PM

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QUOTE(alucard89 @ Sep 21 2016, 07:40 PM)
Just checked with the 4px chat and apparently my orders not eligible since it's count as orders made on 20th sigh  sweat.gif
Since I already placed consolidate for my 3 items that's still less than 1kg (0.3kg)
If I consolidate for more items that arrives at warehouse later
Will the consolidate fee counts as still 23 yuan assuming my next item still less than 1kg total for all items?
Or does it reset and total consolidate fee becomes 23 yuan (for previous 3 orders) + 23 yuan (next item due to arrive)?
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Huh how come it is considered as order placed on 20th?

You can try to contact 4px again about that. I just contacted them and they said if you have made the payment, you can request for refund and consolidate and make payment again. But when I asked them how about consolidate but haven't made payment, they are not willing to answer anymore since I don't have the order number doh.gif doh.gif
wtw0911
post Sep 23 2016, 12:18 PM

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QUOTE(stussy lol @ Sep 23 2016, 02:58 AM)
it say 'your package has been put in storage in normal through Cargo Warehouse'. until now no further update. i did chat with the seller but he ask me to check with the warehouse which i dont know how to contact them.sigh..hehe
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Here

Click on your forwarder name and the chat manager will open up. Malaysia is the fourth row btw
wtw0911
post Sep 23 2016, 12:19 PM

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QUOTE(coklatua @ Sep 23 2016, 12:17 PM)
Hi, can u guys translate it?
等待对方发货
Im in deep shit right now. Just now, i want to pay for my consolidate items but my phone died when Maybank2u through AliPay send me the TAC code. So, i enter the TAC after about 5 mins late like that. The M2U transaction is success but the alipay page still loading after quite sometime then it says error.
But, in consolidate page there is no more my items.
Is it a success transaction?
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等待对方发货 = Waiting for the seller to ship out

I guess the payment is successful in this case
wtw0911
post Sep 23 2016, 12:29 PM

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QUOTE(coklatua @ Sep 23 2016, 12:24 PM)
The payment is success right?
user posted image
I abit worried becoz the "Consolidate" button still appear in logistic details page.. sweat.gif
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Yes nod.gif nod.gif payment is succesful
wtw0911
post Sep 27 2016, 03:18 PM

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QUOTE(lyc1982 @ Sep 27 2016, 02:11 PM)
last time my tgds orders used to be delivered by skynet...but recently changed to abx...how come ?
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outsource maybe?
wtw0911
post Sep 28 2016, 09:45 PM

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QUOTE(alucard89 @ Sep 28 2016, 08:19 PM)
Anyone know tracking site for 4px?
With Dex, there's http://118.139.183.89/Podtrack/
But not sure with 4px
Kinda regret putting my workplace address in Kerteh, expected to get parcel by Thursday but doesn't like I'm gonna get it by tomorrow  sweat.gif
With Dex they would've processed my item a lot faster
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4px is airpak if I am not mistaken

I hope I am not wrong
wtw0911
post Sep 30 2016, 12:39 AM

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QUOTE(coklatua @ Sep 29 2016, 11:46 PM)
user posted image
Somebody can translate to me?
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Add up to the previous 35 sets of free gift icon_rolleyes.gif icon_rolleyes.gif
wtw0911
post Sep 30 2016, 01:31 AM

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QUOTE(coklatua @ Sep 30 2016, 12:52 AM)
Thanks. Whats the meaning?
Before this, the seller forget to ship 35 sets of free gift to me. So, I complaint to the seller.
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The remark is added by the seller or you? If I am not mistaken it is added by the seller and you are ordering from the same seller again right?

I think the seller is telling you that he/she will add on the previous 35 sets of free gift to you in this shipment. I hope I am not wrong icon_rolleyes.gif icon_rolleyes.gif
wtw0911
post Oct 23 2016, 02:10 PM

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QUOTE(likabaws @ Oct 22 2016, 11:39 PM)
guys i cant select shipping method at the checkout page, after selecting my Malaysia address there is no option to select shipping method hence i cant check out
anyone experienced this before?
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Most probably is because the item cannot be shipped to Malaysia using the official forwarder. Try to look for other third party forwarder out there. icon_rolleyes.gif icon_rolleyes.gif
wtw0911
post Oct 26 2016, 12:29 AM

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QUOTE(kingkingyyk @ Oct 25 2016, 12:48 PM)
DEX-I is one of the partner for TGDS.
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TGDS is Taobao Global Direct Shipping which is ZTO. DEX-I is just the official taobao forwarder


QUOTE(likabaws @ Oct 25 2016, 05:46 PM)
Anyone has experience with refund?
Must one really need an alipay account to get the refunded amount back?
Getting your alipay account verified seems impossible without a china bank account.
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Refund will revert back to you based on the method you used for payment
wtw0911
post Oct 26 2016, 11:57 AM

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QUOTE(likabaws @ Oct 26 2016, 01:03 AM)
I used online banking though. How long will the refund take usually? (After the seller has approved the refund application)
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One to two weeks maybe?

I got my refund back in one week time after the seller approve the refund application
wtw0911
post Oct 28 2016, 12:58 PM

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QUOTE(culain99 @ Oct 27 2016, 08:50 AM)
I bought car part using TGDS from double crown seller, after 2 days still not sent out by seller. Have click the "remind seller to ship" button. How long does taobao allow the seller before ship out??
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QUOTE(culain99 @ Oct 28 2016, 11:32 AM)
anyone..?
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It depends on the seller on when they can ship the item that you have purchased. I would advised you to contact the seller through the chat directly to ask them about it. Worse to worst case if the seller didn't respond at all, you can request for refund
wtw0911
post Nov 3 2016, 11:07 PM

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QUOTE(dennisgoh990 @ Nov 3 2016, 10:29 PM)
Hi guys, if I purchase directly from Taobao, will my goods stuck at custom or directly send to my address ? Need advice thank you.
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To be safe, make sure the amount of item + shipping is below RM500

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