check with your family and friends and see if they are facing the same issue or not. if they are, please report via their Twitter channel @TMConnects the more people report the more attentive they are towards this issue.

i just read their Twitter feed and 2-3 people have reported it. here's their response;



well at least they've acknowledge the problem. now just have to hope that they can solve it quick

This post has been edited by jin_akira: Sep 17 2015, 10:53 PM

yeah it's still slow for me as well

just to update for those wondering about TM's side

so does that mean it's fixed for you? we faced this issue before and what we did was report via their Twitter channel. once there were a number of users reporting the same thing, they acknowledged the issue and looked into in. next thing we know the problem was solved and we managed to download at normal speed again. if i'm not mistaken it took them a couple of days, but definitely not more than a week.

if it's fixed for you, then it's definitely strange because i don't think this is an isolated issue due to the fact that a number of users (and other Unifi users) are affected by this, as well as the high similarity with last month's issue. but if the technician really did something about it then i would definitely call them over too haha

not everyone is affected by this issue. only Unifi (not sure about Streamyx though) users. if update/download apps via Maxis, Celcom & DiGi 4G/LTE no problem. so no reason for Apple to update the App Store status if a particular ISP is to blame (which is TM).

Oh Yes is also affected? I don't know about Yes, but for Unifi you just have to spam their Twitter; i've already asked my friends to do it and so far they've responded but haven't provided a solution and timeframe yet.

So yeah just keep spamming @TMConnects guys

just as i thought; the technician won't be able to solve the issue. because the nature of this issue seems to be widespread, meaning everyone should be affected. so the source of the problem shouldn't come from the user's side (house) but from TM's side. TM should troubleshoot on their side. and with only a particular situation is affected (app store) i highly doubt changing the cable or router would fix it.

iOS 9 download was not affected for me. App Store downloads are still slow at default DNS. Nothing from TM yet but my Speedtest got good results lately.

yeah that's the kind of response my friends have been getting regarding this matter. "we're still investigating, will update, bla bla". if calling 100 is as useless as their Twitter response, we're doomed.. how else can we speed up this matter if on one end they're asking us to wait (Twitter) and on the other they don't understand anything (100)

hmm i'm updating now and the strange thing is OTA is slow. the size is only 35mb but they estimate 22 minutes. if update via iTunes i'm pretty sure it'll be blazing fast. so why are downloads slow only on iDevices?

You update via iTunes or OTA? iTunes was at normal speed but OTA was super slow for me. You have to report to TM via their Twitter channel @TMConnects

Seeing that both your home and office Unifi are affected, it's pretty clear that this issue is from TM's side. Please report to them via their Twitter channel @TMConnects

Yeah til now still investigating. Just now i resorted to using some random DNS server i Google-d. Managed to update my apps though not at full speed but way faster than Unifi's current speed. The weird thing i noticed after updating to iOS 9 was that when i updated my app just now, it did not grey out and show that pie-chart-timer thing. When i checked the App Store it showed that it's downloading but it did not show up on the app icon itself. So i monitored the App Store update tab and soon as the download finished, it didn't move for a while, then next thing i know the app moved to the recently updated part.

Usually when i update my apps the app would grey out and show the download progress. As soon as the download finishes it would show that it is installing and when it's done installing the app icon will turn back as it was. Now it doesn't show anything at all but apparently the apps are updated. Are you guys facing the same issue or is it not an issue and part of iOS 9? Scared that my apps may have not been updated and got confused or something due to the DNS change i did..

Yeah i changed the DNS to 8.8.8.8 on my phone and it's still slow. Maybe must change on the router itself.

Do you guys think it's a good idea if we share this topic on their Twitter channel just to show them how many users are affected and all the measures we've taken to try and solve it?

haih guess i'll have to create a Twitter account and try to make as much ruckus as possible. in the mean time please spam their Twitter guys. i'll make the account tomorrow

hmm no difference for me. tried downloading SpeedTest by Ookla and it would usually just zip through the download seeing that it's only 19mb. but it still moved at a slow pace. though not as bad as before, but still slow given the speed that i'm using (20mbps)

Where are you located? My speed seems pretty much the same. Couldn't download 19mb under a minute like how it used to be.

Sorry guys i was pretty swamped today, gonna get some shut eye soon. Can anyone with Twitter just share this thread and emphasize that there are more people experiencing this than they think. Thanks

unfortunately we've been through this process way way back. it's one of the first few things we did to troubleshoot. and yes, it still does not work. you can check the first page to see what we've done to try and fix it.

so far that's confirmed is Unifi users; no matter what speed and area all are affected. Celcom previously seems to be closely linked to this issue as well, but can't confirm for now since no Celcom users complained yet. no problems with Maxis Fibre and DiGi LTE; it downloaded really quick. we might have to add calling their centre simultaneously while spamming their Twitter, though i still don't have high hopes for that outcome..