for people new to this thread, here's a breakdown to ease your process.

Symptoms

1. slow updates and/or downloads in iOS App Store (all devices)
2. updates would sometimes be stuck at 'Waiting'
3. browsing, YouTube and others are just fine
4. desktop/laptop speed is unaffected
5. Android devices are unaffected

Actions taken by forumers

1. called TM (100)
2. wrote on their Twitter channel @TMConnects

Response from TM


Temporary Solutions

1. change your DNS (8.8.8.8 or any other country)
2. use VPN
3. use mobile data (3G or 4G/LTE)
4. use other ISP (Maxis Fibre, YES 4G, etc)
5. download during these times; 3am-10am and 3pm-6pm. these are the time slots that some forumers and i have determined to have normal speeds, especially the morning window

hi guys i haven't had the time to test out the downloads. how has it been for you guys? is it still slow or has the speed gone back to normal?

Yeah i updated some apps a few days back and the speed was normal but i didn't keep track of the time. I may have updated during the normal speed window. If not then the speed is back to normal for me. I have to run more tests though to be sure and time seems to be the issue for me..

Well you can try downloading a couple of apps before restoring your phone to test the speed. Make sure those apps varies in sizes; try downloading a 50mb app, then a 100mb app and finally a >200mb app. That way you can determine whether the speed is consistent or not. Like the last time i tried, an 80mb app downloaded faster than a 26mb app.

If it's normal then you can go ahead and restore. If the download is slow, then you may need to do it during these timeslots; 3pm-5pm and 3am-10am. Or just change your DNS but the speed may not be as fast as your original speed (at least for me back when i tried it)

i think all Unifi packages are affected.

that's great if it's back to normal. now have to wait and see if the others are experiencing the same or not..

awesome, so it's a done deal for now. if you guys are experiencing any issues please let us know in this thread. thank you and Happy Deepavali.

for me the the speed is inconsistent but was not as bad as before. i tested just now around 1.45pm; there were a couple of small apps that needed to be updated. the first one updated fast while the second started out slow and halfway resumed to its normal speed. then i uninstalled a big sized game and downloaded it back. it downloaded fast. so maybe you can try uninstalling the app and reinstalling.

guys just a heads up; i restored my phone this afternoon and after loading in all my songs i proceeded to download back my apps (around 6.30pm) and i noticed that the downloads are quite inconsistent. in some instances, the bigger apps (>500mb) downloaded at normal speed compared to smaller apps (<20mb) which either downloaded at a really slow speed or would just be stuck at 'Waiting'. after deleting and re-downloading those small apps, the speed was back to normal.

then around 8.30pm the bigger apps were starting to download at slow speeds compared to the smaller apps. what made it worse was the downloads would just stop half way and they would ask me to retry again; in which it would download at slow speeds again or it would just be stuck at 'Waiting'. i ended up deleting the app and decided to try again later tonight or tomorrow. so yeah if any of you guys want to Restore your phone, do it when you're not in dire need of the app.

man the download today is really messed up; all of the apps i was downloading got stuck half way, even after multiple tries. had to change my DNS.

This post has been edited by jin_akira: Dec 11 2015, 03:50 PM

yeah if you don't plan on changing your DNS, you have to download at 12am onwards