QUOTE(ben3003 @ Jun 21 2018, 07:56 AM)
thanks.
i wrote to proton about the starter thingy recall that i have not been called yet and my car is 1st batch 2012. They are funny that they reply please check with service centre. I was like, hello, if this is a recall program, they should call the user and said there is a recall, instead of asking customer to check at their service centre themselves. This is so stupid and unacceptable that i said i gonna expose it.
Yes, PROTON's after sales service really sucks to the maximum. After I wrote my inquiry for the OCH replacement on my case, they replied and just asked me to go to the PROTON EDAR Service Center for my next service and bring this matter up with them. I had actually asked for a Letter of Authorization from PROTONCARE so that there will be no dispute in case they will refuse to replace for me since my mileage is currently only 15,000km. However, that stupid PROTONCARE just say that they will only issue the recall letter once and asked me to show the original recall letter to the PROTON EDAR Service Center. Luckily I still have the copy of that recall letter which was dated way back in
03 June 2016.
In this recall exercise, my opinion is that PROTON is not sincere in offering to its customers. A recall is meant for all vehicles in that particular model(s) within a specified manufacturing period, regardless of condition. How can they impose a 40,000km mileage before the recall can take effect? Where in this world has there been a "conditional recall exercise" from the other reputable automotive manufacturers?
My headlamps are also filled with water vapors after heavy downpours. I went to complain and instead of replacing them under warranty, they claimed that if the water vapors will go away after 30 minutes of switching ON the headlamps, then the free replacement cannot be warranted. I was like....wtf? This is ridiculous because unless the whole internal of the headlamp is flooded, otherwise, definitely the water vapors will clear away from the heat of the 30 minutes of usage. This is only to be expected. If they don't want to honor their bad quality, then just say so, instead of giving unreasonable freaking excuses. I used to own a RENAULT and with the same problems for the headlamps. They just replaced them under warranty with no questions asked whatsoever.
With this kind of bad after sales service and management, how can Mahathir even contemplates to start another PROTON Version 2 again? It can only be another disaster in the making. The management and its staff's mentality, attitude and approach, must all be very proactive towards its customers in order for any service oriented company to be successful. Otherwise, sadly, it's just back to the old days again and another big waste of tax payers' money.
I anticipate that should GEELY is eventually unable to change the status of PROTON's image, they may decide to relinquish and sell off their partnership as they had done with a gearbox manufacturer in Australia. Those Chinaman are very profit oriented and if they can't turn around their (joint) ventures to be profitable, they would rather bite the bullet and let it go.
This post has been edited by winners8: Jun 22 2018, 10:10 AM