Hi,
I want to unsubscribe from the free spotify premium, how do I do that? The FAQ said used the my maxis app but I can't find any unsubscribe info.. Please help tq..

Hi bluespot,

If you are Maxis postpaid user, you can proceed to unsubscribe the Spotify via http://m.maxis.com.my/spotify from your device browser. Please make sure that you are connected to the mobile internet and wifi is off while doing that.

However, if you are a #Hotlink customer, your subscription will be auto terminated after 30 days activation.

TQ

did that. nothing happen. it just redirect to maxis spotify page.

Hi mha101123,

Kindly advise that you are currently using wifi or mobile data to access Spotify page.

Thank you
Sam

Data. but nevermind. got it already after many times try. thanks for the reply.

This post has been edited by mha101123: Jul 14 2015, 05:40 PM

Hi, I've unsubscribe the Free Sportify Premium. However, I received text from maxis saying

Yr Sportify premium renewal in Nov is RM9.99/mth. how that that even happened?

I also received the same msg.

Dear CTRANX & prolinkgigabyte,

When is your renewal date for your Spotify premium subscription? On other hand, what would be the deactivation/termination of Spotify premium subscription date?

Thank you

Unsubscribed on 12.9.2015 and received a sms stating that successfully unsubscribed. Received another sms on 12.10.2015 stating that spotify subscription has been terminated. 23.10.2015 sms received stating spotify renewal in Nov is RM9.99/mth.

As long as you have unsubscribe from Spotify and received the confirmation sms, you shouldn't be worries. The sms they sent recently is just to notify us the free spotify promo will be ended as at 31 Oct 2015 and there will be charges for usage from Nov onward.

Oh really? Thx for the info!

Understand that the free Spotify Premium promotion going to end on 31 Oct 2015. As subscriber of Spotify Premium, I do not find any clear step by step instruction on how to unsubscribe the services. Please provide information clearly so that user do not feel cheated where the unsubscribe process was not available in official Maxis Site.

Hi willgo,

Please unsubscribe the service via m.maxis.com.my/spotify/spotify and use under Maxis mobile data service.

Thank you

You make this sound straight forward, but have been try the link but no unsubscribe option availede!. Is this the way how Maxis charge their customer?

Hi willgo,

Please be informed that the way to cancel the subscription is as advised earlier. If you encounter any errors, do contact us and provide the screenshot for us to assist you further.

Thank you

Have being calling a few time already. The issue is the Maxis unsubscribe option is only work on stock browser. Using Chrome browser in Android will not display any unsubscribe option. I do not think any Maxis C'S know about this issue.

Manage to unsubscribe using stock browser.

I'm using Sony z3,and the stock browser is chrome...Looks like I need to purposely install another browser in order to unsubscribe.. What the...

Sorry tumpang .. My sister wanna unsub maxis sportify but she will be at China for whole year, which means that unable for her to use data plan there to unsub. Please advise.

Hi,

Please PM her details (mobile number, full name & China contact number) for further assistance. TQ

The given link only applicable when internet connection using mobile data. It doesn't work on wifi.

Maxis please clearly specify this when customer asking for the solution.

Hi willgo,

Are you able to unsubscribe the Spotify Premium subscription now?

Thank you

I also got error in unsubscribe it.. I really dont know what to do already

Hi,

You may unsubscribe via this link: m.maxis.com.my/spotify. Kindly ensure that your WIFI is switched off.

Thank you.

I can't find the spotify logo at the maxis app. As I am subscribed to oneplan 128

Had the same problem, still trying to resolve that with sportify to cancel my "subscription". I was informed by the stupid CS that to unsubscribe, one would just need to log out from Sportify, hence taht's what i did.

This month i decided to just check thru all my previous card statement and realised i've been charge directly by sportify for $14.99 since July.

Even the stupid Maxis app running on Android Nexus 5 does not have the sportify logo/banner as stated in maxis website.

What a load of rubbish

This post has been edited by StevenL: Nov 18 2015, 01:32 PM

--PMed--

--PMed--

Hello guys and good morning!

For SONY devices user, to unsubscribe the MAXIS SPOTIFY PREMIUM, you might try out the steps below, i.e:
1. Turn on your mini apps browser,
2. Access http://m.maxis.com.my/spotify ,
3. Now select <SUNSUBSCRIBE>,
4. Lastly, continue its unsubscription steps afterwards.

P/S: You might try this if the google chrome(default/stock browser) doesn't work well.

Also, thanks for Mr. Maxis guide

PLEASE ENSURE THAT YOU ARE USING THE MAXIS MOBILE DATA TO PROCEED THE FOLLOWING STEPS 1-4 ABOVE!

Thank you and have a nice day!



This post has been edited by Fishball'z: Nov 29 2015, 12:30 PM

or just open http://m.maxis.com.my/spotify in incognito mode with chrome

OMG Took me 2 hours trying to figure out wtf's wrong with my mobile device browser. Stupid maxis, first they sneak up on me (well they did send ONE SMS to warn me but who the fuck reads their SMS after all that spam?) and charge me rm9.99 after the free subscription ended..

Then now they make it so hard to unsubscribe.

Hi NinjaOng,

May we know are you able to unsubscribe Spotify Premium as of now?

Thank you

Does Maxis One 128 still paid for it or maxis give it free? How to check if Maxis charged this on my bill

Hi,

MaxisONE plan 128, MaxisONE plan 158 and MaxisONE plan 188 customers gets it for FREE while enjoying more than 15GB of free Spotify data (not applicable for song browsing, which includes scrolling through albums and playlists with artwork)

TQ-Han

Is this permanent or just for a one month trial period? I'm subscribed to Maxis Oneplan 128. However, upon activation on maxis app (on 17th November), i got a notification saying it only lasts until 17th December. After that, 9.99/month is charged.

Hi VDS1,

Have you try to update your Maxis App version to check on your Spotify subscription status?

Thank you

May I know under which section I should check for my Spotify subscription status?

Hi OrangeCubes,

You may check your Spotify subscription status via (m.maxis.com.my/spotify if postpaid service) or (m.hotlink.com.my/spotify if prepaid service). Kindly ensure that this process to be performed via mobile data only.

Thank you

apparently you are the only one knows how to do the unsubscribe process.

agree the CS have no idea what exactly is going on, and the maxis guy here trying to be helpful but can't do much also.

any idea what browser should i use for iphone?

Hi, you may use Safari & type in the link <m.maxis.com.my/spotify> to unsubscribe Spotify for iPhone.

Thank you

done accordingly, but in the "subscription and payment" page couldnt find the "cancel subscription" button.

Hi Y.K.,

May we know what is the page that you get? Are you using your own data for the unsubscribe?

Thank you

i am at the spotify page, i can edit my spotify info in the web. referring to the guide i should be able to find "unsubscribe" under the "subscription and payment" page in spotify web page. But the option is not there.

what do you mean by using own data? i am not using wifi, i am using maxis LTE.

Hi Y.K,

Can you provide us screenshot of the page you received when you go to m.maxis.com.my/spotify ?

Thank you

this is the page. there are no unsubscribe there.


Attached thumbnail(s)

Hi Y.K.

Please PM us the details as below for our onward action

Full name:
NRIC:
Maxis No:

Thank you

Why cant they put clear instruction in FAQ.
Details such as must using mobile data, or incompatibility with most popular browser ( Chrome ).

Step 1: Turn off WiFi, make sure mobile data enabled.
Step 2: Access link m.maxis.com.my/spotify.
Step 3: Click UNSUBSCRIBE.

I presume above link works on all kind of browser ( including iOS ).

I know they dont like customer to unsubscribe services, but dont make it difficult for user. It leave bad taste in mouth for their existing customer or potential return customer. I cant wait for my 2 years contract to end by this Sept and immediately port to other telco ( Maxis supporter for over 5 years )

Hi Someonesim,

Truly appreciate your feedback. We will highlight this feedback to the relevant team for future enhancement & improvement

Thank you

I entitled to get free spotify premium subscription from maxis. My question, how about the data bandwidth ? It will consume my data bandwidth while listening to spotify?

I entitled to get free spotify premium subscription from maxis. My question, how about the data bandwidth ? It will consume my data bandwidth while listening to spotify?

Hi xortz,

If you are user that subscribed to rate plan MaxisOne 128 and above, your mobile data won't be consumed while you listening to Spotify.

Thank you

Thank you for your prompt reply

I CANT FIND THE DAMN UNSUBSCRIBE OPTION TOO - TRIED ALL THE ABOVE STEPS!

maxis

Hi earl-ku,

Kindly provide us a screen-shot of the error message when you visit to the page m.maxis.com.my/spotify using your own data via handphone.

Thank you

Nothing, there is no error message as there is no unsubscribe option on that page

Hi earl-ku,

Kindly provide us the screen-shot of the page after visit to m.maxis.com.my/spotify using your own data via handphone for further checking.

Thank you

Hi earl-ku, may we know what browser you are currently using?

If you are using Google Chrome, kindly click or touch Chrome menu at the top-right corner of the browser window > Select "New Incognito tab" > visit to m.maxis.com.my/spotify

If you are using browser other than Google Chrome, kindly uncheck from desktop view > visit to m.maxis.com.my/spotify

Thank you

Thanks for this. Calling 123 did not help at all as the rep just asked to go to m.maxis.com.my/spotify

Incognito did the trick. Perhaps a good idea to add that tip so that calling 123 actually helps.

Hi jonnielim,

You are welcome We will update your feedback to the relevant team for future enhancement

Thank you

Is maxis banking on this rm10 for getting a surplus on their check book? This is my 3rd month in trying to unsubsribe from spotify premium but to no avail. I am still receiving the rm9.99 renewal charges.

Heck, i even walked in Maxis Store and they couldnt even assist in unsubscribing it.



Updated: Thanks whoever posted the incognito method. It works! God! Please update your website on the proper method.

This post has been edited by Intrigue: Jan 24 2016, 06:52 PM

Hi Maxis,

I'm current being charged for Spotify premium through Mamix and I wish to unsubscribe it but I'm currently in the U.S. and wouldn't be able to use data to unsubscribe it.

hi, just want to ask,
will the spotify be billed in the same Maxis bill?

Hi,

Please PM the below details for further assistance.

1. Full name
2. Mobile number
3. I/C number.

TQ

Hi,

Yes, it will be billed in the same bill.
The charges will be under Value Added Services.

Thank you.

Hi, I was unable to find any Spotify banner.. All I see is the banner show free Spotify premium with more than 15gb but when I click on it..it directly take me to maxis web and there is nothing I can press at there. I have logout from my previous existing Spotify free version user.
Please kindly advise. Any solution?? Btw I just change my plan for maxis one 128 early this month.


Attached thumbnail(s)

Hi emment85,

Yes, you are actually in the right step. However, please make sure that you are connected to the mobile data and turn off the wifi connection in order for it direct you to the WAP page (m.maxis.com.my/spotify) instead of (www.maxis.com.my/spotify). If you are using Chrome apps, please manually go to the WAP page (m.maxis.com.my/spotify) by using a private tab. The option of the Spotify subscription will be available in the WAP page given. Please refer http://www.maxis.com.my/en/personal/plans/maxis-spotify.html for further info.

Thank You

whoa on iphhone 5s, i tried chrome icognito, safari, safari private. i cannot access the spotify site wap page only goes to maxis spotify main page,

This post has been edited by sainod: Feb 19 2016, 03:16 PM

Hi sainod,

Kindly ensure that your wifi option is turn off and try to subscribe Spotify via (m.maxis.com.my/spotify) with mobile data.

Thank you
Sam

This post has been edited by Maxis: Feb 19 2016, 04:05 PM

I am using hotlink. But i cant find option to unsubscribe my spotify (turn off wifi using data, used stock broeser)

I have tried private/ incognito mode on stock browser, chrome and so on but I still can't unsubscribe.


Attached thumbnail(s)

Hi benl40,

Please be informed that after you have unsubscribed the end date will still be active. As per screenshot your Spotify is unsubscribed however will still be active until the said date.

TQ

if i would like to link to my family spotify plan, do i have to unsubscribe from the maxis spotify in order to link with the family spotify plan

Hi mishiistarry,

You will need to do so at this link (m.maxis.com.my/spotify) under Maxis mobile data connection only

Thank you

Hello maxis..just want to ask how will i know if im not subscribing spotify..because i dont want to subscribe spotify

Hi,

You may PM us the details and we will assist to check for you.

Thanks.

Hello maxis,

i will rephrase my question a bit here. Please show me where i can find the unsubscribe link or button in m.maxis.com.my/spotify. Reply with screenshot, this is a small favor i need from you. Dont just reply the standard answer.

i went to this link, using maxis data, as what you have mentioned above and also in facebook. I still couldnt find the button. Please make it visible so I can unsubscribe.

Manage to get the button. Was using chrome and could not see the button. Changed to another browser and the button appeared. Thanks.

how to unsubscribe the auto-renewal? didn't find the freaking button at all... and auto-renewal just drink rm10 after my 30days internet pass expiry :/

Hi supermia0,

You can unsubscribe Spotify Premium via this link m.maxis.com.my/spotify but make sure you turn off Wifi and connect using Maxis mobile data.

TQ

how do you get the 3gb spotify streaming?

Maxis, i want to unsubscribe instantly because upgrading to family plan, but i've given a message that the service will end in a week. how?

Hi, you will be able to enjoy the 3GB Spotify Streaming as long as you are subscribed to Spotify Premium & using the Maxis One Plan postpaid service.

TQ

Before proceeding please ensure, you've turned off your WiFi connection and you are on Maxis network. Also, do turn OFF data saver on your internet browser settings.

Option 1:
Step 1: Launch MyMaxis app
Step 2: Tap on Spotify banner
Step 3: You will be routed to Maxis Spotify page. Select UNSUBSCRIBE

Option 2:
Go to https://www.maxis.com.my/spotify

Option 3:
Go direct to Maxis Spotify portal at http://m.maxis.com.my/spotify

Option 4:
Step 1: Dial UMB *100*2*5#
Step 2: Customer will receive a SMS. Click on SMS link http://m.maxis.com.my/spotify to subscribe/ unsubscribe

hi there,

im currently on MOP 128 plan which comes with free spotify premium.

i received a sms saying the spotify premium is ending in 23 October 2016, next renewal will be at RM14.90.

as i was about to unsubscribe before the renewal, i received another sms " my subscription has been renewed.

please advised as i want to unsubsribe from the spotify premium IMMEDIATELY.

Thanks

-PMed-

if anyone doesnt know:

for iOs safari u can open the page at private mode:

m.maxis.com.my/spotify

it wont direct u to mainpage and u can proceed to unsubscribe.

Hi,

I also have the problem as above and i wanted to unsubscribe it. When i off my wifi, use safari (when i click the link, it auto open with safari) , the page still open the same thing and i can't find any unsubscribe button for me as well. Been try for few times.. still the same pages. Please kindly advise.
Thank you

Same here today, tried to access the page to unsubscribe,

Did all
1) Use mobile data instead of wifi
2) Tried using normal browser instead of chrome to m.maxis.com.my/spotify and got to redirected to the normal spotify page
3) Tried using chrome incognito instead to m.maxis.com.my/spotify and same thing redirected to the normal spotify page

Called customer service, twice:
1) The first one asking me to unsubscribe using the method above
2) The second one asking me to login to spotify and unsubscribe there

I didnt bother to call for the third time... i doubt that they know what are they talking about. So, until now, no luck in unsubscribing spotify

-PM-

Hi Maxis, would like to unsub spotify premium but I am based in overseas now and not able to use "data" through the normal channel. Please assist. Thanks.

Hi,

-PMed- TQ

same problem here

This post has been edited by cryus.jackson: Oct 22 2016, 06:35 PM

I used mobile data and click the link using chrome, stock internet browser, safari....all bring me back to the same Maxis main page....any idea?

This is stupid. Why is it so fucking hard to unsubscribe? Tried native browser, chrome, incognito and shit but still cannot find the unsubscribe button. Trying the Option 4 suggested is also redirecting to the same stupid page.

This post has been edited by imiharrima: Oct 24 2016, 10:04 AM

hi maxis, im on plan 98, i've unsubscribed from Maxis Spotify but i subscribed to Spotify Premium myself, does i still entitle to the free 15gb data?

Tried safari and chrome, using mobile data. Still cant find a way to unsubscribe spotify premium.