Hi There,
I have upgrade from TM Unifi to Maxis Fibre few month ago...
Maxis reuse back TM Modem.
Last night, my TM Modem light blink and I try turn Off and turn ON again. (This use to happen few time last few weeks)
It should work. but now the TM Modem is not working... No light show..

I saw the light is turn ON again. But all the light on the modem is blinking and not connected to internet.

What should I do?

Subscribe Maxis no free Modem??

Any solution for me? Thanks a lot

This post has been edited by sonic.koo: Jul 8 2015, 11:19 AM

Call Maxis customer service to report. The TM modem .. known as BTU is lifetime warranty by TM. The lead time to replace it is around 1 week.

alternatively buy a used BTU as spare..
iinm dont need to change any settings, plug n play.

https://forum.lowyat.net/index.php?showtopic=3589129&hl=

If u were on Unifi previously, they do not provide another BTU (modem).
If u are new subscriber, Maxis will provide it.

Btw just wondering how did u cancel ur Unifi? They didnt ask u to return the BTU ?

backbone is provided by tm. Even when you install new maxis fibre broadband, someone from TM will also come to install the cable and BTU. That is the deal between tm and maxis. They provide the line to maxis until the BTU. That is why even when you change, TM still need to provide fibre until the BTU.

If BTU spoil then you need to get it replaced. But in this case, you will need to contact maxis which will contact tm which you will need to wait both of the party to be free to come over to your place.

Changing BTU unit directly should not work. Cause AFAIK, they need to register you line information into the BTU. The reason why it would work is if they use same standard password for all the configuration. Not sure in this part.

Good luck and keep us updated on how it goes.

You forgot to add "Or More".
My friend was using Maxis Fibre, he had to wait 12 days to get a replacement BTU.

Should've stayed with UniFi.
My BTU died in 2013, TM technician came to replace it on the next day.

wow, that's the worst that I know. Usually 4-5 days lead time

Oh NO~~~~ 12 days....

Different people, different experience.
But no matter what, I'd never opt for Maxis Fibre unless I move to an area where the whole infra belongs to Maxis themselves.

When I cancel my Unifi... they didn't ask me return the BTU...

BTW... I think is not fair... if New subscriber got new BTU... change from Unifi to Maxis should give same BTU as well....

Sure will keep u update...

IINM, that's now how it works.
To change BTU, TM needs to know the unique ID of the BTU in order to activate it.
So we still need the technician to come over.

Though I may be wrong as I've never tried to replace the BTU by my own, so do correct me if I made a mistake.

This post has been edited by sHawTY: Jul 8 2015, 03:35 PM

Weird though coz afaik termination need to return BTU or else will charge RM200.
New or old BTU doesnt matter, but actually i prefer the black one over the new model.
Too bad my new place is using copper line, if not sure i will buy a used black one.

Hmm really?
I got a spare BTU i think i might try it one day, very old type ZTE brand.

Not sure, as I mentioned earlier, I might be wrong.
You try first & let us know lor.

any update sonic.koo

Hi All,
Kao Dim already. Maxis technician come my house.
Said that is due to modem power plug die already.
Once change the power plug...modem back to normal and can connected.
Then TM Technician come and pass power plug to Maxis Technician... done.

Good to hear that issue has been resolved!

what's the lead time from reporting to the technician come to your house?

5Days

Noted and thanks!