Call Maxis customer service to report. The TM modem .. known as BTU is lifetime warranty by TM. The lead time to replace it is around 1 week.
Upgrade Unifi to Maxis Now Modem spoil
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 Jul 8 2015, 02:33 PM
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#1
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1,425 posts Joined: Jan 2003 From: Pearl 14000 + Kayangan 01000  
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Jul 8 2015, 03:24 PM
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#2
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1,425 posts Joined: Jan 2003 From: Pearl 14000 + Kayangan 01000
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QUOTE(sHawTY @ Jul 8 2015, 02:58 PM) You forgot to add "Or More". wow, that's the worst that I know. Usually 4-5 days lead timeMy friend was using Maxis Fibre, he had to wait 12 days to get a replacement BTU. Should've stayed with UniFi. My BTU died in 2013, TM technician came to replace it on the next day.   |
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Jul 15 2015, 08:27 AM
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#3
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1,425 posts Joined: Jan 2003 From: Pearl 14000 + Kayangan 01000
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any update sonic.koo
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Jul 15 2015, 03:35 PM
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#4
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1,425 posts Joined: Jan 2003 From: Pearl 14000 + Kayangan 01000
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QUOTE(sonic.koo @ Jul 15 2015, 09:31 AM) Hi All, what's the lead time from reporting to the technician come to your house?Kao Dim already. Maxis technician come my house. Said that is due to modem power plug die already. Once change the power plug...modem back to normal and can connected.  Then TM Technician come and pass power plug to Maxis Technician... done. |
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Jul 15 2015, 04:08 PM
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#5
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QUOTE(sonic.koo @ Jul 15 2015, 03:44 PM) 5Days Noted and thanks!  |
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