Hello, I was working overseas in Vietnam currently.
Today when i change back to my Hotlink sim card to do bank transaction, the sim card seems cannot work, it show "No service" all the time. But before this, the last time i change back my Malaysia sim card is 2 weeks ago, it is still working. Is it deactivated? What can I do? I still have balance inside, why is this happening?

Please activate back my number as it is very important & urgent for me.
My number is 012-6xxxx14
Sim card number I don't remember, didn't bring along to Vietnam.

Thanks!

--
Edited: Phone Numer

This post has been edited by Maxis: Jul 4 2015, 04:08 PM

--PMed--

Hi there,
I bought a new sim card yesterday at Bukit Jambul Penang and I immediately change to nano sim card. Until now the nano sim card still not activated after more than 24 hours. Please help.

Hi,

Does the card is still not active yet?

TQ

Hi.
Just now i went to maxis centre to create a nano sim card. Then, the person that incharge on this said that nano sim can be used after 15 minutes. Unfortunately, my line keep showing 'no service'.
Would you mind to check for me when my line can be activate?The Nano Sim number is 89600115024782232(1)64K A
THANKS :-)

Hi,

-PMed-

Hi my phone acc shows service not available, please call 123 when i try to check the balance. I can still receive sms and call but cannot send sms or call others, not even 123. What exactly happened? My number is 017****912 please help.

This post has been edited by twilight2020: Sep 2 2015, 02:20 PM

Hi,

Please be advised that the number is expired because failure to top up before the expiry date on 19/08/15.
Nevertheless, we will request for reactivation and contact you once we have the feedback. The Case ID is C16760997. TQ

Hello, my phone show selected network unavailable. It was fine before can you check it? My number is 017xxxx708

This post has been edited by Maxis: Aug 31 2015, 07:19 PM

--PMed--

Thanks, I would like to reactivate as prepaid as i stay overseas most of the time. Is the reactivate acc can still has the 365 validity plan I am using?

You may contact us once your SIM is re-registered again for further assistance from our end.

TQ

Do I need to bring my SIM to maxis centre for re-registration? How long usually it takes to reactivate a SIM?

Hi twilight2020,

The reactivation will take within 5 working days from today. No need for you to bring the sim card to Maxis ctr as we will activate the service from the same sim from our end.

Thank you

hello, i have the same problem as well. the selected network unavailable. I've put my simcard in other phone as well but it's still not functioning. please sort out this problem. thank you.

Hi NNAD,

Please PM us your details as such below.

Full name:
NRIC:
Hotlink No:

Thank you
(Only PM us the details needed above)

Hi there i need these lines re activate

20 digit numbers are -


1. 896001150326649834 1(1) 64k A G

2. 896001130710255615 9(1) A G


Please kindly re activate both numbers and get back to me . Thank you

Hi theobserver,

Based on checking both SIM is invalid and numbers are no more available for reactivation.

Thank You

Buy hotlink and activate by seller.
After 5 minutes suddenly SIM not detect appear. Try with other phone, same problem

896001150629109362
017-xxx9385

--PMed--

Hi,

i just got my nano sim today, put into the phone and show no service till now. can you help to check?
896001151233116150 3 (1) 64K A G

[update : being wait for > 10 hours, still the same problem...]

Thanks,
Edwin

This post has been edited by edwinliong: Jul 2 2016, 12:37 AM

Hi, i have the same issue also, which there's no service for my maxis sim card and i cant top up. It has been two months, im afraid that i have to purchase another number again if the problem remain unsolved for the third month. can you tell me how to solve it?

Hello, I have the same problem as well. I can't recalled when I last reload my account but I always make sure so that my number is still active eventhough I'm staying outside Malaysia at the moment.

Do you mind to check my status either it's still active or has been terminated?


Thank you.

UGPM

UGPM

Hi, i have same issue. Cannot even topup this number 0176684807. Thank you

UGPM

I cant top up my hotlink number
It says that i should call 123
I can receive calls and SMS,but i cant make calls or SMS
Im not sure what happened . Please help
My num is 017****839

Hi Messenger18,

Kindly PM us your details for further assistance.

TQ

Hi Hotlink,

My number 0176515553

Can't reload, 122 service not available, my sim going to expire tomorrow, kindly help me to reload

Hi there,

Your number has already expired since 1 October 2016. You will need to walk in the nearest Maxis Center to check on your number's availability.

Thank you.

Hi,

Suddenly this morning my SIM card shows no services. It worked well for the past 5 years. Even remove clean put back on iPhone no changes.
Help please.
0126215795.

Hi,

Pls provide your 20 digit SIM card number for further checking. TQ

Hi, i've been using my sim card all along its fine. Suddenly just now i get no service.

My no. is 017 227 xxxx
Sim no. is 896001160234796398 2 (1) 64k A E

Thanks to help.

This post has been edited by Maxis: Nov 27 2016, 04:59 PM

PMed

This post has been edited by Maxis: Nov 27 2016, 04:59 PM

Hello can u help me with the no service thingy. My phone number 017406xxxx. Will I able to get it back. Cause every ID need verification through that num.

This post has been edited by Maxis: Nov 27 2016, 04:58 PM

Why my Sim card always shows no service recently?
My Phone no. is 017969xxxx, Sim no. 8960011510 31741321 1(1)64k AG

This post has been edited by Maxis: Nov 27 2016, 04:58 PM

Hi, recently my Sim card always shows no service, I don't know why?Can u help me ?
My Phone no. is 017969xxxx,
Sim no. 8960011510 31741321 1(1)64k AG

This post has been edited by Maxis: Nov 27 2016, 04:58 PM

Hi CikaComel,

Upon checking, your number had been expired since 18 Nov 2016. Kindly walk-in to any of the nearest Maxis center to request for reactivation.

TQ

Hi TOHSHUXIN,

The number provided is still active. Do try to restart your phone & swap the SIM card into another phone to monitor.

TQ

I top up my hotlink number, it shows service not available, please call 123
I can receive calls and SMS,but i cant make calls or SMS
Im not sure what happened . Please help
My num is 01112874758

Today I changed from maxis postpaid to hotlink. It show No Service when I change to hotlink sim card. Please check on it. My number is 016-5905708.

hi i just change my rate plan then my sim no service help me my number 0176479543

Hi gareria,

Upon checking, your number had been expired as at 17-Jan-2017. Kindly walk-in to any of our Maxis Center to check on the number availability & request to reactivate the number if available.

TQ

Hi SatayBoy,

Upon checking, your number had been activated as prepaid. Please edit & hide your number for safety reason.

TQ

Hi khairulnashri,

Upon checking, the current status of your number is "inactive" with RM0 credit. Kindly perform top up to activate your line. For safety reason, please edit & hide your number.

TQ

hi hotlink it happen again please fix it for me

help me my sim card no service my number 017647****

This post has been edited by khairulnashri: Feb 1 2017, 11:46 PM

Hi maxis my sim card show no service..why
0179529807

Hi, please PM us your full name and IC number for further assistance.

TQ-Isaac

Hi,
My hotlink tablet Sim is not working. Showing "No Service". It was still working few weeks back till end Aug. Is there anything I can do?
Thanks

Regards,
Monicaz

Hi Hotlink my network not shown since the last month...did my Sim was expired?

My number is= 0124009072
My name is =Meor Aziz bin Meor Tarmizi

This post has been edited by Meor Aziz: Oct 23 2017, 04:29 PM

You can dial *122# to check.

Hi maxis, my hotlink sim card show no service..how to reactive?
0123024680

Hey hotlink,

I have a problem when i enter the app 'Hotlink RED'...It appears a message when I entered,it says 'The service you have requested is currently unavailable. Please try again later.'

Everything was working fine.I have my sim card service and can use the 4G network.It was working when I bought the sim card but now its not...

How do i fix this???Help please.Thanks!

Hi remey2k,

Your prepaid number has expired and reactivation on expired prepaid is no longer available.

You must purchase a new SIM pack with new prepaid number at Maxis Centre.

Thank you

Hi Yokohane,

Does this issue only occurs in Hotlink Red App? Is the application version up-to-date in coherent with your device operating system version?

Thank you

hi maxis, my sim card show no activation.
+60142995618.

i was at oversea, few days ago i still able to use. and my last top update was 6 oct for RM 5. so if 1 month should be still active right?

thanks.

Hi sokai,

It is still valid however current status is deactivate with balance or also known as grace. It is advisable that you make a topup of RM30 to keep the number active for 30 days

Thank you

but my sim now is show no services.

Hi sokai,

We would advise you to perform topup via Maxis Pay or Online Banking with minimum topup and check on the network coverage again , after topup has done.

Thank you~

the problem is i at oversea, i try to top up vis online banking, they prompt up with
"Please try again, M1 return error code"


i unable to use other platform as i unable receive TAC thru this phone no.

Hi sokai,

Please refer our DM

Thank you

hi hotlink,

you msg me that re-activation is no longer available.

but i how come, some of the some of the user can reactive where by their lapse period is longer than mine.

is that any possible to use back the number? i dun mind for the credit balance. as i need the number for my oversea use.

thanks.

hai..boleh tolong aktifkan kembali nombor 011 23292644.. terima kasih

Hi sokai,

Effective October 2017 onward, reactivation on expired prepaid number is no longer available

Thank you

Dear Hotlink,

My sim card shows no service. What should I do?

Thanks.

Hi yzzmail,

We regret to inform that reactivation on expired prepaid is no longer available. You will need to purchase a new SIM pack with a new prepaid number.

Thank you

Can you check the status of this number 01124350872

Would like to confirm one thing about the expiry and data
if i buy a 30 days data package today, but my sim card is going to expiry tomorrow (then 50 days grace period), i am not planning to make any outgoing call, i still can use the data even it is in the grace period?

i tried a few days ago my internet pass is active but sim is in grace period, i cannot access internet...

Hi mlamlam,

Under grace status, you are not able to utilise the available internet passes. Hence a topup is needed to ensure that the prepaid status is active to utilise the internet pass and also SMS and calls.

Thank you

Thank you for the clarification.
one more thing if i want to change from hotlink to maxis, can transfer credit inside hotlink as well? or going to forfeit?

Hi mlamlam,

You may request our Maxis center staff to transfer your credit balance from Hotlink (prepaid) to Maxis (postpaid) & it will be reflect in your coming bill.

TQ

Thanks

My number 0164933806 was expired on 4th December 2017.

On 9th December 2017, I went to KLCC Maxis center to request activation. 2 staffs were giving me hope that it can get it back as I just have to transfer to postpaid for 1 month. He said it would take 7 processing days for reactivation and he will update me. I wait, wait and wait and there is no update. I checked with him again and he replied there is no returning back.

why is it like that??

The number is extremely important to me as i have been using the number for more than 10 years. It attached to a lot of registered account including bank. Please advise how to get it back.

plz,help me,i same problem imynumber around12year
012-4242980

Hi xloongx,

We regret to inform you as checked the number is no longer available for reactivation.


TQ-Jo

plz me recover my number

my number using 12 year already, just December i no topup now not,service,coz i at out station

plz sir....i using Maxis 12 year already...let give me 1 chance

Hi xloongx,

We are sorry, we are no longer able to reactivate any expired prepaid number effective from Oct 2017.
We understand that the number might be important for you. Alternatively, you may walk-in to any of our Maxis center to check on the number availability to be register as postpaid (bill) only if available.

TQ

but i ctos blacklist already. ...how to postpaid?

Hi xloongx,

You need to clear your name in CTOS first or purchase new simpack for prepaid.

Thank You

Im seaman and bought sim in tanjung pelepas 4 mnth ago im here in brazil and my sim has no signal cnt connect to any network pls reactivate my sim to be able to top up my number is 011-14056185 ty my sim will wxpire this june 30 thats why i really nees to activate its a big help for me using hotlink in overseas hope to activate sooner ty

Hi, my phone show no mobile network since yesterday. I tried restarting, turning on and off the airplane mode and even take out the sim and reinserted it again. the validity of maxis card not yet expire. I top up rm60, 2 weeks ago. Can you help check it pls? My number is 0178933572

Hi..I port in to hotlink from celcom prepaid..Please check my phone number..0137463085..I wait for 3 days already but the sim card still not in service..The maxis staff told me after 24hours can use but nothing happened?

Hello

My SIM card doesn't seem to have service although it registers the available networks. I inserted my SIM card into my phone recently after not using it for a couple of months and haven't been able to connect to the network. I am overseas and need service to complete some banking transactions. I would appreciate help to resolve this issue.

The SIM Card# 896001160436408194
017-XXX4670

Thank you

Hello!

I have a Hotlink Red Sim card (896001180354166702)
It says on the package that the sim is valid until 30.09.2019 so it should work.
However, I don't have a signal and I can't log on the App with my number.

Has the sim card maybe expired since I haven't used it for 2,5month?

Thank you!

just pop in a new sim card, got "sim no provision" error.
need help...

Hello my card has been deactivated for a few weeks how’s and it shows no service my number is 0142311731 and was hoping it would get reactivated as soon as possible it is urgent.

how you solve it?

I mainly use hotlink, but recently I constantly switch sim card in a single smartphone. (both sim card is active)(hotlink/Digi)

Last week, when I tried to swap back to hotlink my phone can't detect the sim card. So I thought it might be the sim card has broke for some reason. Then I go to nearest maxis outlet and did a replacement and work. after around 3 day I swap back to Digi and swap back to hotlink the sim card become undetected.

Have you tried checking the APN in your phone, that it's corresponding to the SIM card you've put in?

Old post, but in case someone else has a similar question...

IIRC, the date printed on the SIM pack indicates the last day for the SIM card to be activated, not the validity of the number.

The grace period for Hotlink Red is 50 days (unless it's been changed since the last time I looked), so not having done anything to the number for 2.5 months... I'd think the number has been terminated.

Iam Using Hotlink Red Sim from February 2019 this month i came to India,
now from 2days it's showing No service.
my Mobile no :01117641659
card no :896001181260906813
I have received sms on 26th stating CRT DIY package will be deactivated in 5 days.
from next day no service to topup the mobile no.
is this because of expiry of service can i get this back?

Hi Hotlink,

My sim card also does not has service, I bought it one day ago, so I have no clue what could be wrong.
Number ends with: 8261
Will send my details in PM

Jane

my sim is not working. Im useing it more than 8month
But suddenly it lost its network.
My nomber is
0172780709

Hi Hotlink ,
My registered prepaid number was expired on 13/4/20 can please help to activate the number back? The number is very important.

Thanks

Hi Maxis / Hotlink,

It seems that my number has no reception. Has it been terminated? (last time reload was in Feb 2020)

If its terminated, i would like to reactivate please.

Thanks !

Hi hotlink, my sim card does not have any service. My number is 017-xxx-1817. Can i know why?