My number 0164933806 was expired on 4th December 2017.

On 9th December 2017, I went to KLCC Maxis center to request activation. 2 staffs were giving me hope that it can get it back as I just have to transfer to postpaid for 1 month. He said it would take 7 processing days for reactivation and he will update me. I wait, wait and wait and there is no update. I checked with him again and he replied there is no returning back.

why is it like that??

The number is extremely important to me as i have been using the number for more than 10 years. It attached to a lot of registered account including bank. Please advise how to get it back.