Damn... Firstly, u connected via Ethernet cable to the primary router and appropriate port? How about getting them to send their qualified technician over. Those guys usually have more direct immediate contact to TM's tech support and can have things like password or port reset in minutes.. Plus, they have the authority (in case it bricks) to reset or re-flash the box if need be and setup properly from scratch. If all else fails, at least they bring a new STB and configure on the spot.
There's been another update?

Happened to me yesterday but I was not aware my STB was updated. Screen format 16:9 was changed to 4:3 n resetting to 16:9 did not work. Funny thing is changed to HDMI1 from HDMI2 then back to 16:9 format.

Hmm, probably disabled or crippled.. you could try another paid VPN service. Personally, I don't use this STB for Kodi and even on the device where I do use Kodi, my needs do not require a VPN. So unfortunately, I can't tell which exact VPN service works on the STB.
See my previous post on this page..

yes, i am, i did that "please check your Ethernet cable connect to correct port" for every single call with them..

Seems like I need to buy another box...lol.. Anyway thanks voncrane.. Thanks for the help.. 😄

Just got myself the new IPTV box after upgraded to Unifi. But sadly, it no longer able to work using WIFI, only LAN. Is there a workaround to make it works? Thanks.

Just got myself the new IPTV box after upgraded to Unifi. But sadly, it no longer able to work using WIFI, only LAN. Is there a workaround to make it works? Thanks.

Just got myself the new IPTV box after upgraded to Unifi. But sadly, it no longer able to work using WIFI, only LAN. Is there a workaround to make it works? Thanks.

Do you mean Unifi TV streaming over wifi? The workarounds are as easy as your wallet. Try the following..
*Run a single ethernet cable from Router to STB location (Best recommendation for stability).. Or
*Get a compatible proven router (unaware of the specific models) and setup for WiFi... Or
*Get a decent pair of Powerline adapters and hope both nearest plug points are on the same electrical phase.

u mean Huawei EC6108V8? u use which router?

As far as I understand, the stb can work with wifi for other apps like browser or iflix for example. However, the Unifi tv app built-in will only work with the lan Ethernet connection. The Ethernet port must be connected to LAN4 of your router for that to work. This way, Unifi tv will not be using your bandwidth as it has a separate bandwidth. So technically, your internet speed will not deteriorate with while Unifi tv is on.

On the contrary, Unifi playtv (for mobile) will take up your bandwidth but it's not as clear as the in-built app in the STB.

box when running on wifi is very slow.. possibly due to its 2.4Ghz limitation.
I stream video from box slow, always buffer... although I have a 50Mbps connection.

Any idea what else to do to improve wifi speed?

The box is very near enough to my router.

guys, help
its been more than a month already,
calling TM 3 times already, they ask me to do the same thing over and over again..THEY SIMPLY DON'T KNOW HOW TO FUCKING FIX THEIR OWN SHIT
1. reboot router/modem/stb
2. reset password
3. went into setting > authentication > enter username password

i'm starting to feel like terminating this shitty service.

what ive tried :-
1. username + default 123456
2. username@iptv + default 123456
3. username@iptv + 3 fucking different password gave by TMshitTV like iaHD@B1239nad using a fucking remote control, because yeah, fuck customer who can use keyboard on STB right?
what haven't i tried :-
1. blow up the head of the developer who disable keyboard use on this fucking pin thing...

Just got myself the new IPTV box after upgraded to Unifi. But sadly, it no longer able to work using WIFI, only LAN. Is there a workaround to make it works? Thanks.

kingroot now

I have the very old hypptv box that can only do 1080i, do you think they will change it to the new one for me?

Cannot simply change.
If got warranty, and if rosak then can call them.
They will send tech over to your place, check, change and setup the new box.

For my case, my old hypptv box rosak.
The tech came, replaced it, then said it cannot work with my old router, change router sekali for me FOC.. lucky 

No more warranty..    It's the old box(non android) when unifi first come out.

Kill the old box.

New box will coming

No more warranty..    It's the old box(non android) when unifi first come out.