fed up complaining till i throw away the sim ...nice number no use all celcom prepaid have this issue especially recycled number..unless 011 de less problem

donno why Celcom have the most problem others telco also have, still bearable lor

Do a proper complaint with Celcom, get a case ID.

Wait 30 days, if no response, complaint to SKMM.

You should be able to get back all your credit. Celcom will have to refund.

If you are really upset about this and if SKMM doesn't solve it, go make a police report (for fraud) and send Celcom/content provider a copy.

Solve already...celcom do refund to my account, disable mms auto receive after i got this problem.

Sad to say Celcom have the worst CS among the top 3 MNO

u should call the number stated on the spam sms/mms that send to u. ask them to cancel everything/subscription to whatever shits the subscribed u.

i kena like dis called them and lucky got settled edi. mine is bill, after half a year only notice they've been farking charging me for ridiculous craps

Change to postpaid no problems since then

Not really, it took me 4 months and 3 skmm reports for the sms and mms to stop coming and eating up my money

Well for me no problems
i unsuscribe all the things with the help of them and then i change to pospaid since postpaid is cheaper then Celcom Prepaid

go center change a new card or number

So this was charged via MMS?

Some phones are set to auto-download pushed content, that's how these content providers exploit to make money. I am not saying Celcom is totally not at fault here but they did not intentionally intend to cheat customers.

Good that they refunded.

not really just mms, it is the same for sms too.

my postpaid got no problem

my celcom prepaid XPAX WITH NOKIA STUPID PHONE ( NON SMART PHONE , NO INTERNET )
.... eaten my credit $xx within 3 days , and keep sending SMS to me , till my msg box full ...

I CANT BEAR IT , ANY MORE , THIS IS NOT THE 1ST TIME ,

I AM NOW PORTING TO OTHER AND CHANGE TO OTHER TELCO

NOW MY CREDIT IS 0.XX ONLY , BEFORE WAS RM2X PLUS
ALL EATEN BY CELCOM , I SAD.

MAY I KNOW WHICH TELCO WITH LESS SHORT CODE ( 5 DIGIT )
AND SMS SCAM ?

CELCOM PREPAID SCAM , ALL PLEASE AWARE

THE ONLY WAY , IS PORTED OUT.

I DID CALL CS , CANT EVEN TO TRACE AND NO RECORD , AND COST ME MORE MONEY TO CALL AND WAITING AND PENDING

IS " INSIDER DOING OR ANY MATTER " , DO YOU AGREE ?

This post has been edited by mycrystal88: Jan 6 2016, 06:12 PM

i got the spam sms for 5 months

logged in to Celcom OCS portal, Live Chat once a week, for 7 weeks (about 7 times)

1st chat, managed to get them to trace all the numbers charging me: 5 numbers. lodge report. got 5 case number

2nd till 7th chat all follow-up, asking for refund.

meanwhile I escalated the whole thing to MCMC twice, screenshot conversations & case numbers to them.

just b4 Christmas Day, i got RM42 airtime refund

so personally I think Celcom customer service sucks big time. UMobile also have poor response frm my sister's experience. In addition, TM unifi CS are also slow & inexperienced.

having to chase a case lasting over 5 weeks, is unacceptable no matter what technical issues they have. So far my experience shows Maxis have quick effective response compared to others, although I only use their broadband services.

hi bro , i am a poor people , only keep my celcom xpax credit for about RM1x as lower , cXlcom still want scam my credit to ZERO , is it my HARD earn money

and some more sending sms "INSUFFICIENT Amount to deduct the services... " which i never apply ,

this phone is only for calling only in NOKIA 101 phone , non smart phone , no sms , no MMS ...

i need work and spending time on my daily , calling and asking i am tired , i feel like a BEGGER.

you still with CELCOM ? i lost the TRUST and run..... , MNP and porting is only way , i did notice some telco with non 5 digit services ...

anyone share with me ? is it XOX ?

so much problem with celcom esp the spam/ eat credit thingy.

they better do something fast, because the reputation is getting very bad among the user & people

You can try Onexox Telco

this telco block almost all 5digit premium number, beside bank tac and onexox's

Only RM10 for the simcard

Just port in (MNP) to Onexox you'll get 28 MONTH AIRTIME (2YEARS 4 MONTH) and will EXTENDED (example you topup RM30=30days so after taht it it will be 29month)
10 Family and Friends to All TELCO 2sen SMS 6sen 30sec and more

Just Try if not suitable you still can port out to other telco no hard feeling just RM10

just whatsapp me 0108451266 Munir for more info