product link
http://forum.lowyat.net/index.php?showtopic=287220&hl=

i bought a thumbdrive reader from a member here . item received and i hav no time to check since i am in hurry for a bus to KL . so the item left in my house without open the box .

friday , 6/10/2006 , i back at my hometown ( kluang, johor ) and i open the thumbdrive reader box and would like to use it . once i plug in the thumbdrive card reader , and my mmc ( which is 100000% working condition ) , the card reader cant detect my mmc , so i change another sd , which is my camera SD . and the same result showing that '' please insert a disk into x:\ ''

so i pm the seller , and ask for the resolution , and the seller offer me 3 solution which i really not satisy . forget abt some ''special'' question and i would like to make it short , i will post that 3 solution offered by the seller

1.) send the items back to me and i full refund to you - RM17.
2.) send the items back to me and i send it back to you at no charges.
3.) rma at pj ss2 / subang jaya ss15 at your convenient time.

for the first solution , i not satisfy since i hav to pay rm5( first time buying postage to my address ) + rm5 ( postage to seller address ) which is total rm10 . well , after paying rm 10 for courier , and i get nothing and wasting my time to test the card reader on few pc and few mmc/sd . i will just get back my rm17 , and waste rm10+time ,

for the second solution , i will total pay rm5( first time buying postage to my address ) + rm5( postage to seller address ) , and get back a new thumbdrive card reader , the thumbdrive card reader price is rm17 , postage totally is rm10 , so i pay extra rm5( postage to seller address ) , mean i pay twice postage fee to get a thing which is less than 200G ( including the plastic cover ) , why must i do that ?

for the third solution , i think the transportation fee for me to go there , simply cost more than rm10 .

sorry if my english not that good .

This post has been edited by player10: Oct 9 2006, 12:16 AM

question by seller in private messages :

when u purchase stuff at shop, do they need to provide your petrol cost coming to their shop?

when u need to claim warranty, do they need to pay your petrol cost for you to come to their shop for warranty?

he need my answer for this two question , because i dun want to pay the postage again , to send back the item , and the postage for the item to my address for the second time

my answer , for the first question : i do pay postage for the item to arrive at my home

for the second one : if the item received in perfect condition , then i still need to pay petrol cost to go to that particular shop for waranty ?



This post has been edited by player10: Oct 9 2006, 12:21 AM

hmm.. so long the story.. nearly complete. but what is the name? the forumer name that sell the reader?

updated in post #1 , the link to product

I agree with him.... you can't blame anyone for the cost of postage or sending an item anywhere. If you COD with a person, you still need to pay petrol. But does buyer have to pay you back for petrol?

quote from seller private messge :

''we done our best part at here but things going wierdly n we don wish too. who want to sell stuff to you that is spoilt and taking so much time to discuss with u on this small matter?

dude, the resolution that i given to you earlier is accept by 99.9% by others buyer and u r the only 1% which i got you a buyer... i must say i am so unlucky.

if u don wish to pay anything, i got one more resolution for u but it may sound not reasonable to you but it works on those 1% buyer "



who want to argue if the item received is in working condition ??



can u tell us who making this statistics ? who is unlucky at the first place ?

and personally , i dun like people call me as ''DUDE'' , thx

This post has been edited by player10: Oct 9 2006, 12:28 AM

hoho... look familiar with that name. i advice you better take option no.2. coz he is a good seller.

cant deny that he is a good seller and with good reputation and bring alot of good product to our community at affortable price .

he also provide some troubleshooting , but the outcome are the same , this is the fact .

so i choose to solve it peacefully

This post has been edited by player10: Oct 9 2006, 12:32 AM

those solution is really acceptable.. i also advise u to take option 2..

em..maybe

but if like that i must pay double postage for a item . why must i ??

This post has been edited by player10: Oct 9 2006, 12:37 AM

becoz you buy item online. that the reason.

I think the threadstarter has a valid point regarding this. If the item is dead on arrival, why should the buyer pays for postage? It will be another matter if the buyer ACTUALLY manage to the use the item for some time before it become faulty. Then maybe the buyer should pay for the postage to the seller.

I find the "petrol to the shop" argument pretty irrelevant. One of the main points in buying items ONLINE is to save the trouble of buying the item at the shop.

even if you take postage out of the discussion, if you drive to low yat plaza and buy something from the shops there, you cant expect the shops there to pay for courier costs to take back the faulty product and ship back a working product. besides, no one can guarantee 100% safety when shipping is involved, whether it is by courier or poslaju. you agreed to take the risk involved in shipping.

but at the end of the day, both the seller and buyer have valid arguments. it looks to me like both are willing to discuss the issue in a peaceful manner, and i'm inclined to leave it at that.

em...the thing is not damage at the cover ( outside ) , and i believe is some circuit problem in the chip , so no blame to courier or poslaju .

please step into my shoes and think abt my situation . the thing received is faulty already , try not to make any comparison and imagination when buying at shop , now the dispute happen caused by online purchasing , different terms and conditions

and , if we buy something at shop , who expected we bought a faulty product ? i believe that no one will expect that .

btw , some dealer really come your home and collect faulty item at no charge , and does ship back a working product -- DELL

This post has been edited by player10: Oct 9 2006, 02:18 AM

i bought since i believe Vcool is a good seller .

fren, when you buy things online - you can't expect yourself not to pay additional postage if anything goes wrong.

all 3 propositions are acceptable.

he can't possibly pay for your postage in option #1, simply because there's no way to safely say you didn't spoil the goods. so it's not fair for him.

sometimes its like that, buy faulty goods usually cost a bit extra.

Erm....sir... u might try inserting the memory into the reader then insert it to the usb port.

I experienced the same issue wif my kingston 15 in 1 card reader which i got from the memory verification lucky draw.
It won't detect anything if its plugged into usb 1st. if i plug my memory in 1st..it works everytime. Not sure why....but it works

but the fact is , item received in faulty condition

anyway , i decided to bring it to local pc shop to check

This post has been edited by player10: Oct 9 2006, 03:00 AM

ok you don't get what i mean.

let's say you're the seller, a buyer say it arrive in spoilt condition. how can you guarantee that buyer telling the truth?

i'm not saying you're lying, i'm saying the seller protecting himself from such a situation.

it really depends on the seller and his terms and condition.

sometimes unlucky, the additional expense is unavoidable.

ya , i get ur mean la

jus want to clear that what i say is fact , tak tipu

you pulak tak get my mean