Maxis has become very bad in service nowdays..I thought after viral they buck up and improve....but...no
Took 1day to forward my email to respective support since then no reply or anything..and its already 5days....

Im looking at unifi now.... fedup of waiting for Maxis...

is the voip down?

internet is working but the phone is down(no light at all)

pls update, thx

@Maxis - why is there a price difference for 30Mbps for maxis fiber and Astro IPTV subscriber? maxis fiber subscriber is paying RM179 where Astro IPTV has to pay for RM248.

Appreciate your reasoning.

Dear Maxis,

I upgraded my home fiber from 30mbps to 50mbps. An email notification received on 21 May stated that I am on 50mbps.

However, there were no replace of the modem. As a result, I am not getting no where near 40~50 mbps. In fact, my download speed is worse ie at 10~20mbps.

I have reported twice on this. Rpt No: C18985896.

I was informed that a maxis representative will be getting in touch of me with regards to the above.

I am still waiting for that allusive call.

Regards,

Eddie

I submitted an application for MaxisONE Home, then received a call from Maxis, saying that they'll send me a form through email, which I'll have to fill up and send it back for them to proceed. Nearly two weeks here and no news yet. I phoned them earlier last week and they asked me to wait 7-14 days, and that he can't help me further. What's this la :/

I need help understanding the RM1 lazada deals under maxis one. Does it only apply to postpaid users or can i only have home fibre internet and still get the deals.

Many thanks.

Anyone have issue with maxis recently ,2 days straight after midnight no internet.

Hi, newbie to Maxis Fiber here.
Questions about the promotion package RM139 (30MBps):
- valid until end of this Feb?
- how long the fiber cable for free installation into our house?
- what is the upload speed?
- after 24 months, the price will back to normal price?
- Can I reuse the fiber cable from Maxis for TIME after 24 month?

i upgraded from 10mb to 30mb
as far as i know no need for modem replacement.
but keep receiving whatsapp and sms to schedule modem replacement

Is this norm ?

last week my 5g keeps disconnecting, sometime the 5g hard to reconnect back.

if switch to 2.5g ok pula.

headache, headache. alreadt set the dhcp to like 1200 mins, still the same.

my tp archer already update to latest firmware.

Two times installation of maxisnfibre also failed. Wonder if tm purposely dont want turn out to activate service. Wasting my time

Just got upgraded as well from 100Mbps to 300Mbps via a phone call - a little disappointed to find out the upload speed remains at just 50Mbps and not 100Mbps unlike Unifi

Hey im on 100mbps rm129. Should i have dongle? Or its a different plan?

I have this TM modem hg8240h, only lan2 is enable, while lan1,3,4 are disable i assume. I cant access 192.168.1.1 in lan2. So what is the actual guideline to acess webUI?

For home, can sign the package that comes with SIM card as a backup to home broadband package?

For home, can sign the package that comes with SIM card as a backup to home broadband package?

Hey, looking for Maxis Support of sifu here for the current IPV6 configuration for Maxis.
It is for home usage, not running any servers. Just for normal internet access, browsing, streaming, gaming

Reason asking, due to reset stock router and did custom config here and there for bridge-mode with other access points throughout the house.
No longer allowing remote-access configuration from Maxis so they cannot override, and i forgot to note down the correct settings

[attachmentid=10428070]
[attachmentid=10428069]

WAN SETTINGS

1) DHCPv6 or SLAAC?

LAN SETTINGS

1) DHCPV6 of RADVD?
- I understand Android don't support DHCPV6, so for majority or all of android phones to work properly, RADVD should be used?

2) RDNSS enable or disable?

3) Prefix delegation, delegated or static?

Thank you in advance!

Stupid Maxis, I have recently upgraded my existing 30mbps plan to a 500mbps plan 2 days ago but due to my 30mbps is using copper line cannot direct upgrade and I have to subscribe to a new plan.

Then I went to Maxis centre today to terminate my old plan and return the old equipments but the staff said I am not eligible to waive the RM500 termination fees of my old plan even though I have called Maxis before the upgrade and they said I am eligible to waive the termination fee. (Make me so angry when the staff spoke "Who said you can be waived, and ask me to show the proof" How can I show you the proof? The call is recorded by you not me) I can't find a reason why they cannot waive the termination fee of my old plan (30mbps RM89/month) because I have upgraded to a more expensive plan (500mbps RM219/month) while the contract will be renew to 24 months.

Means now I have subscribed to 2 plans and they have to suspend my 500mbps for further investigation... Now I have to call Maxis centre    

I can understand the situation of what you went through just as what I've also experienced similar woes as you the past few days.

My speed dropped to somewhere like 10% of my subscribed speed and pings were like more than 4X higher than normal even when you conduct a speedtest to Maxis's own test server in Subang Jaya.

Called up Maxis Hotline 123 to make a complain about the network fault but was unfortunate to be picked up by a bitchy indian lady on low level support who keeps wanting to blame the problem on my wifi network claiming that it was interfering with my neighbor's wifi signals causing my slowdowns. Keep asking for my router's serial number to do remote tests and all that despite not satisfied with numerous requests asking me to test my line using the Maxis App on my phone.

I told her that as a experienced person who is in this industry how come for the past year I've been using my line without interference issues and isn't it against MCMC's requirement which states that download speeds to the ISP's own server must at least achieve an 80% of subscribed plan speed for FTTH connections? The idiot bitch still keep insisting that it was my local WiFi's fault despite all remote tests got passed trying to down-talk me to make me feel stupid. I was in a good mood that day so I played along until she ask me to restart my router, that was when I took the opportunity to cut off the call since I was calling on a Maxis fixed line using 123.The call ended as soon as I hit the power switch.

Call that bad luck or what, I think our Malaysians telcos now have many untrained rude and frustrated staffs in the midst of the COVID pandemic.Either they are doing it on purpose to make their own company lose customers or they're just passing time just to clock out.

Please consider referring your bad attitude staffs for psychological evaluations or counseling, Maxis. They are giving a bad reputation to your company.  I hope not to switch provider once again once my contract with you ends in a few months time.

Don't get me wrong though and calling me a racists, I've lots of very brilliant and friendly Indian friends out there who are very successful in life today.

Long story cut short...

2nd attempt to call Maxis's hotline. This time I was luckier. A Malay girl picked up the call, though she wasn't fluent in English so I chat with her in Malay instead. Much friendlier tone and helpful though. She wasn't as insisting as the previous rude staff but at least she was helpful enough to ESCALATE the case to higher technical support team and told me to wait on the phone. 

A Malay guy took the call which spoke in a much convincing technical tone seems to know the situation better and proceeded to request that I conduct a speedtest to their local Maxis server 3 times returning the results to them for filing a report with a ticket number and given back to me for future referencing.

True enough within 30 mins after the complain was made, my line returned to normal, I didn't even need to restart my modem and router. I restarted them just to make sure everything was restored properly and it went solved.

My friendly advise to the public is that in the midst of this pandemic, from experience there's no perfect telco company in Malaysia, so try to minimize reliance on them and avoid making your life complicated by subscribing too many services which increases the probability of faults. They're now very pressured with keeping up with revenues with many disgruntled staffs in every one of them.Try to keep your life simple yeah