yerp - mine was previously 30MB upload for 30MB package, then became 20MB for 50MB package, and now for 100MB package i am still getting 20MB .... tired.
The Official Maxis FTTH Thread | v5, Maxis Home Fibre Internet, from RM89
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 Sep 27 2018, 01:50 PM
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#21
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Senior Member
1,298 posts Joined: May 2005 From: HamuHamu Chan DeKukuMalu 
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Sep 28 2018, 01:57 PM
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#22
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1,298 posts Joined: May 2005 From: HamuHamu Chan DeKukuMalu
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QUOTE(peri peri @ Sep 28 2018, 01:42 PM) in office not convenient. i call 123 from my maxis mobile - most of the time they pick up ASAP.somemore call maxis is like forever they will pick up the phone  |
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Oct 1 2018, 04:59 PM
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#23
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1,298 posts Joined: May 2005 From: HamuHamu Chan DeKukuMalu
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after 3 weeks - and many calls to Maxis they are still on 20MB upload speed, current update: pending their findings.
guess hv to live with it 100MB Down and 20MB Up for the rm129.00 package ... oh well. |
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Oct 2 2018, 03:37 PM
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#24
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Senior Member
1,298 posts Joined: May 2005 From: HamuHamu Chan DeKukuMalu
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QUOTE 5. Oh, and the Maxperts that maxis brags about? They are no experts at all. Well, at least not the guy who was doing up mine. He kept referring to a set of instructions on his phone and kept calling his supervisor during the setting up of the modem and running the speedtest. Felt like telling him "Move over and I'll do it." exactly! |
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Oct 2 2018, 03:47 PM
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#25
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1,298 posts Joined: May 2005 From: HamuHamu Chan DeKukuMalu
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mine came to the house, switch router, called and whatsapp for instruction and updates.
but still couldnt get more than 20MB upload speed on my 100MB line, waited 1 hour, said his Maxis supervisor not replying him and left ...... until today my upload still stuck at 20MB. |
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Oct 2 2018, 04:21 PM
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#26
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1,298 posts Joined: May 2005 From: HamuHamu Chan DeKukuMalu
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QUOTE(attw @ Oct 2 2018, 04:02 PM) My upload speed is about 47-48 MBps. Is is suppose to also be 100, or is it half like TM? suppose to be 50MB - but i am getting half of half so 20MB lorrr ....   |
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Oct 2 2018, 05:03 PM
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#27
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1,298 posts Joined: May 2005 From: HamuHamu Chan DeKukuMalu
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yerp bro - open 3 cases already - followed up for 2 weeks - everytime same reply - pending.
ask technical team call me, last week i was overseas so they called 1 time and said i didnt answer, then lodge a call last saturday, until now - no calls. |
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Oct 2 2018, 05:20 PM
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#28
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1,298 posts Joined: May 2005 From: HamuHamu Chan DeKukuMalu
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QUOTE(busbos @ Oct 2 2018, 05:18 PM) this is the case of TM didnt update your speed profile ya worr bro - i just wish they or TM just get it done once and for all - rather than asking me to take speedtest each time, whether LAN or WIFI, whether speedtest or Maxis Speedtest ... when it is clearly at their switch / profile level .... it was the same case as mine, as usual technician came to my house to check router etc then he said this is most probably because of TM didn't update my speed profile, still stucked at the previous 50Mbps upload speed he called TM on the spot and fixed it  |
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Oct 2 2018, 05:25 PM
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#29
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Senior Member
1,298 posts Joined: May 2005 From: HamuHamu Chan DeKukuMalu
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i just called them - answer - PENDING.
many cases and many files - not sure what must be done to be given just a simple solution .... lol - hope u don't see any viral videos soon ... |
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Oct 3 2018, 06:15 AM
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#30
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Senior Member
1,298 posts Joined: May 2005 From: HamuHamu Chan DeKukuMalu
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finally, a maxis home broadband person called me - he acknowledges the problem and there are a few random cases where uploads are stuck due to profile changes yet to be done bt TM. Requested me to be patient while they get it sorted out the soonest time possible.
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Oct 3 2018, 10:08 AM
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#31
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Senior Member
1,298 posts Joined: May 2005 From: HamuHamu Chan DeKukuMalu
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infuture after 24 months - i may decide to switch back to Unifi .... as the backbone belongs to them hence their service to entertain any backend switch is faster than maxis.
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Oct 3 2018, 11:23 AM
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#32
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Senior Member
1,298 posts Joined: May 2005 From: HamuHamu Chan DeKukuMalu
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i returned the aminia cos that one cialat router - i keep the technicolor and using the TP link now
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Oct 3 2018, 12:58 PM
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#33
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Senior Member
1,298 posts Joined: May 2005 From: HamuHamu Chan DeKukuMalu
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QUOTE(calvin1688 @ Oct 3 2018, 12:29 PM) Your case upload at 20MB is consider ok.My upload speed stuck at 10mpbs & sometimes seems u can pay (not the full rate) until this has been sorted out.can't reach 10mbps. I had complain to them also not work.The internet profile has been reconfigure 2 times also not work.I tell their customer service if your upload speed still not reach at 50mbps your bills i won't pay till the case solve they also treat like normal. I now don't know what action should be taken against them. or ask them for cancellation without penalty. |
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Oct 3 2018, 07:52 PM
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#34
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Senior Member
1,298 posts Joined: May 2005 From: HamuHamu Chan DeKukuMalu
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for me thompson better than aminia ..
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Oct 4 2018, 11:22 AM
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#35
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Senior Member
1,298 posts Joined: May 2005 From: HamuHamu Chan DeKukuMalu
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the called me yesterday - said change profile already, asked me to check.
called me today again - i told them same 20MB upload speed, now they bersemangat wanna send technical team to my hse to check .... waiting another call. |
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Oct 4 2018, 03:54 PM
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#36
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Senior Member
1,298 posts Joined: May 2005 From: HamuHamu Chan DeKukuMalu
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yes - i am facing same thing also ...
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Oct 5 2018, 04:47 PM
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#37
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Senior Member
1,298 posts Joined: May 2005 From: HamuHamu Chan DeKukuMalu
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QUOTE(poh880 @ Oct 5 2018, 03:36 PM) Now 123 queue is so long? Waited for 15 minutes still engage. i just call - straight dapat using maxis mobile ... Plan to change to VR600V. Anyone used this router before? Seem like a lot better.  |
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Oct 6 2018, 11:39 AM
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#38
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Senior Member
1,298 posts Joined: May 2005 From: HamuHamu Chan DeKukuMalu
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what i do is :
TM BTU Lan 2 - TP Link WAN port, Lan 2 (Off wireless) - Asus AC66 Lan 3 (AP mode only) (Wifi 2.5g and 5g) My home entire devices are connected by Wifi / Lan to Asus. Somehow quite stable as TP link is just being a router and asus being the AP / Lan. Speed wise and load all okay - no drops. Just that my Maxis UP is stuck still at 20MB. This post has been edited by netken: Oct 6 2018, 11:39 AM |
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Oct 8 2018, 08:53 AM
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#39
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Senior Member
1,298 posts Joined: May 2005 From: HamuHamu Chan DeKukuMalu
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finally Maxis will send their actual 'technical' team to troubleshoot the 20MB upload issue..
according to TM they have already changed the profile - the Maxis technical team suspect it is the BTU issue ... |
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Oct 8 2018, 09:23 AM
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#40
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Senior Member
1,298 posts Joined: May 2005 From: HamuHamu Chan DeKukuMalu
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QUOTE(kwai_83 @ Oct 8 2018, 09:22 AM) maybe can arranged changed the btu hopefully bro .... will update the outcome ... |
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