4th time restart.
Now capped at 100 Mbps.
🥲😂🤣

Update: They test it on my account and confirm it is from their side.
It seems capped at 100 Mbps down, 50 Mbps up.
They said the system might not provision the speed properly, so they ask me to wait till the next morning to check with technical team.

And they ask me not to turn off the internet till they call the next morning.

Ok dah normal balik.

I directly call them.
Talk via WhatsApp is a hassle, so everytime I got issue I call them directly.

Nothing.
They just check remotely from their system and they confirmed it just like that.
Since I never change my Kaon router, so they just check it directly.

And after the call, I restart my router and TM modem one last time and BAM!
500 Mbps is there.

100 to 300 also cant get why la maxis why

My issue yesterday every server I tried capped at 100 Mbps down, 50 Mbps up.
After reporting to them last night and restart once again, all issues gone.
Now full speed on all servers.
They said might be provision error.
And also I noticed, the IP range I got is 113.xx which is really unusual.
Usually I get 14.xx range.

Maybe they want to check the settings at the ONU?
Who knows.
TR-069 is quite scary, they can go into our router and check everything.

BTW, maybe you can ask your family to restart one more time today and it might fix everything?
If not, like you said, you have to go back to swap the router so that they can troubleshoot from their system.

Because lower level support aren't very technical. They were trained to do one thing and they will just do that.

They have diagnostic tools from their side to access the router they provide. If they can't access, they'll say not their issue.

Are you on TM infra? With so many upgrade going on, is Maxis on TM still capped slightly lower even for those upgrade to 300mbps and 500mbps?

When did you press upgrade and when did you receive this message bro?

In that case, it seems only those with Maxis postpaid will have this option. Mine is pure fiber.

Make sure your test server isn’t any of the maxis ones. They seem to be having issues

hope you enjoy your stay in unifi
I was from unifi > Maxis because of 3 reasons :

- unlimited data plan on postpaid
- backup 4g dongle
- Maxis will rush TM to fix line problem and better follow up service if you report MCMC and provided me compensation [rebate on service loss days]

Why I did not liked unifi :

- if you encounter any problems and report MCMC, unifi still doesn't give a shit on it [slow response all the way], no follow up call even after issue resolved, no compensation on service loss days
- no backup dongle, unifi down = outage
- if you terminate / switch line ..... wow good luck to you ... there are many threads out there complaining the slowness of TM unifi side on processing - on releasing the port to Maxis (mine took 1.5 months after reported to MCMC!)
- maxis never called and bother me to upgrade plan, unifi agent did (at least once annually).... so annoying....
- Unifi had very bad stock wifi router back then .....serious packet loss when more devices connected 

Well... of course, everyone gets different experience 

Curious do you have any comparisons with TIME?

Contemplating to move due to cheaper 2Gbps plan on Maxis

Looks like I need to start planning now and initiate the switch in February. I have an overseas trip in Feb and hopefully can get it sorted out before March where my contract expires. So sad to let go Maxis but well this is just a fiber for me to use in my house which I only occupy about two weeks in a month and I live alone, so I don't intend to pay more for the Internet fees. Just enough for me to use and my IoT stuff to run 24/7. 300Mbps is a sweet spot for me, enough also if I have guests to my house occasionally. No intention to downgrade below 300Mbps and no interest in paying more than RM 129. I guess, I don't have much choice.

If Maxis doesn't counter-offer me with something nice, then I will opt for UniFi.

Anyway, actually I prefer to stay with Maxis, eases everything. I don't need to wait for the technician to come and change for me, redo my router settings again.
So let's see when the time comes.

OK this is even weirder, your rebate is properly pro-rated. I am starting to think they fucked up on my account. May I know what is the special rebate?