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 [FAQ] PC auto restart/Blue Screen (BSOD), All questions go here please.

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love4ndpeace
post Apr 6 2011, 12:48 AM

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hi, i got blue screen recently while i`m using my laptop and i dont really know what made it happens.
then i tried to reinstall my OS, driver, apps everything i could and it still give me blue screen.
so far i already had twice blue screen and here is 2 files from minidump.
http://www.mediafire.com/?22qg19ggn8up8t7
http://www.mediafire.com/?stusjahg8k8360m
i really appreaciate it if someone could help me and reply me thru PM since i dont log on much often on LYN
thanks a lot! hope my problem gets solved ><!

edit: ok so i found that the problem is VIDEO_TDR_FAILURE (116)
but now i`m lost, cuz like i said before i had reboot and reinstall over the OS,Driver, and apps and the BSOD still happening.
anyone can give me clue on what should i do?


This post has been edited by love4ndpeace: Apr 6 2011, 02:14 AM
kris79
post Apr 6 2011, 06:57 PM

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Hi all. I'm new on these forum so please don't kill me when im doing something wrong.
My problem is a BSOD after when i m using Utorrent.Some times woking fine for 6 hours, some times for 15 min or 2min etc.
Probably caused by : bcmwl664.sys

My machine:Athlon 64 x2 6400+ /6GB RAM /Nvidia 260! /Asus Wl-138g pc wirless not overcloced
os:win 7 64 bit
All my drivers up to date.
I have read hundreds of posts on this subject, all told about update my broadcom drivers but my last drivers are broadcom wifi__5.100.82.34-w7(www.station-drivers.com)

Please any 1 known solution for my problem.I try to ad some files may be helpful.
-----------------------------------------------------------------------------------------------------------------------------------------------------


Microsoft ® Windows Debugger Version 6.12.0002.633 AMD64
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\040611-16146-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*DownstreamStore*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0xfffff800`02a0c000 PsLoadedModuleList = 0xfffff800`02c51e90
Debug session time: Wed Apr 6 04:36:31.567 2011 (UTC + 1:00)
System Uptime: 0 days 9:27:23.175
Loading Kernel Symbols
...............................................................
................................................................
..........................
Loading User Symbols
Loading unloaded module list
..........
Unable to load image \SystemRoot\system32\DRIVERS\bcmwl664.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bcmwl664.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl664.sys
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88007f4995e, fffff8800b512678, fffff8800b511ed0}

Probably caused by : bcmwl664.sys ( bcmwl664+4f95e )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88007f4995e, The address that the exception occurred at
Arg3: fffff8800b512678, Exception Record Address
Arg4: fffff8800b511ed0, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Instrukcja spod 0x%08lx odwo

FAULTING_IP:
bcmwl664+4f95e
fffff880`07f4995e 0fb702 movzx eax,word ptr [rdx]

EXCEPTION_RECORD: fffff8800b512678 -- (.exr 0xfffff8800b512678)
ExceptionAddress: fffff88007f4995e (bcmwl664+0x000000000004f95e)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT: fffff8800b511ed0 -- (.cxr 0xfffff8800b511ed0)
rax=6130e6f9356fe804 rbx=00000000000004e0 rcx=0000000000000730
rdx=6130e6f9356fe857 rsi=fffffa80092ba8d0 rdi=fffff8800b512a30
rip=fffff88007f4995e rsp=fffff8800b5128b0 rbp=fffffa800712fa00
r8=0000000000000000 r9=00000000deadbeef r10=b2add075480c335c
r11=0000000000000000 r12=fffffa8007138010 r13=0000000000000004
r14=fffff880075e6780 r15=fffffa8006fd7960
iopl=0 nv up ei pl nz na po cy
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010207
bcmwl664+0x4f95e:
fffff880`07f4995e 0fb702 movzx eax,word ptr [rdx] ds:002b:6130e6f9`356fe857=????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

ERROR_CODE: (NTSTATUS) 0xc0000005 - Instrukcja spod 0x%08lx odwo

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: ffffffffffffffff

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cbd0e8
ffffffffffffffff

FOLLOWUP_IP:
bcmwl664+4f95e
fffff880`07f4995e 0fb702 movzx eax,word ptr [rdx]

BUGCHECK_STR: 0x7E

LAST_CONTROL_TRANSFER: from 00000000000004e0 to fffff88007f4995e

STACK_TEXT:
fffff880`0b5128b0 00000000`000004e0 : fffffa80`092ba8d0 00000000`00000800 fffff880`0b512a30 fffff880`075ec704 : bcmwl664+0x4f95e
fffff880`0b5128b8 fffffa80`092ba8d0 : 00000000`00000800 fffff880`0b512a30 fffff880`075ec704 fffffa80`0608e104 : 0x4e0
fffff880`0b5128c0 00000000`00000800 : fffff880`0b512a30 fffff880`075ec704 fffffa80`0608e104 fffff8a0`022b2a10 : 0xfffffa80`092ba8d0
fffff880`0b5128c8 fffff880`0b512a30 : fffff880`075ec704 fffffa80`0608e104 fffff8a0`022b2a10 fffffa80`0608e180 : 0x800
fffff880`0b5128d0 fffff880`075ec704 : fffffa80`0608e104 fffff8a0`022b2a10 fffffa80`0608e180 00000000`00000004 : 0xfffff880`0b512a30
fffff880`0b5128d8 fffffa80`0608e104 : fffff8a0`022b2a10 fffffa80`0608e180 00000000`00000004 fffff8a0`022b2800 : 0xfffff880`075ec704
fffff880`0b5128e0 fffff8a0`022b2a10 : fffffa80`0608e180 00000000`00000004 fffff8a0`022b2800 fffffa80`06fd7960 : 0xfffffa80`0608e104
fffff880`0b5128e8 fffffa80`0608e180 : 00000000`00000004 fffff8a0`022b2800 fffffa80`06fd7960 fffff880`035df8d4 : 0xfffff8a0`022b2a10
fffff880`0b5128f0 00000000`00000004 : fffff8a0`022b2800 fffffa80`06fd7960 fffff880`035df8d4 fffff8a0`022b2c00 : 0xfffffa80`0608e180
fffff880`0b5128f8 fffff8a0`022b2800 : fffffa80`06fd7960 fffff880`035df8d4 fffff8a0`022b2c00 00000000`00000000 : 0x4
fffff880`0b512900 fffffa80`06fd7960 : fffff880`035df8d4 fffff8a0`022b2c00 00000000`00000000 ffffa656`31cf1600 : 0xfffff8a0`022b2800
fffff880`0b512908 fffff880`035df8d4 : fffff8a0`022b2c00 00000000`00000000 ffffa656`31cf1600 ffffbd98`d0681d00 : 0xfffffa80`06fd7960
fffff880`0b512910 fffff8a0`022b2c00 : 00000000`00000000 ffffa656`31cf1600 ffffbd98`d0681d00 fffff801`00000002 : 0xfffff880`035df8d4
fffff880`0b512918 00000000`00000000 : ffffa656`31cf1600 ffffbd98`d0681d00 fffff801`00000002 fffff880`07f4d643 : 0xfffff8a0`022b2c00


SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: bcmwl664+4f95e

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: bcmwl664

IMAGE_NAME: bcmwl664.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4cec125a

STACK_COMMAND: .cxr 0xfffff8800b511ed0 ; kb

FAILURE_BUCKET_ID: X64_0x7E_bcmwl664+4f95e

BUCKET_ID: X64_0x7E_bcmwl664+4f95e

Followup: MachineOwner
---------


cannonman
post Apr 7 2011, 01:38 AM

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hi all!
Please help me on this. My computer will have at least 3 to 5 times go into blue screen per day.
I have already uploaded the minidump info, can someone help me to tell me what hardware or software cause the blue screen problem?

http://hotfile.com/dl/113556493/9b97527/minidump.rar.html


Thank you very much.

em0ti0n
post Apr 11 2011, 01:21 PM

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Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\041111-18798-01.dmp
C:\Windows\Temp\WER-22058-0.sysdata.xml

Is it my gc causing this problem?
aZw@n
post Apr 20 2011, 12:55 AM

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Joined: Apr 2011
hi i ran memtest86 today and found this :

user posted image

i think ram problem but dunno what problem sad.gif

any1 can help me ? sweat.gif

sry if its too big sad.gif
SUSvincent loh
post Apr 20 2011, 12:37 PM

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QUOTE(KiLLer^Boy @ Nov 2 2006, 07:32 PM)
lighter

can help me to check out what wrong with my computer....
i already attach the minidump....
*
ok
ck_blink
post Apr 25 2011, 08:26 AM

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my pc frequently hangs-up/bsod/auto restart when i clicked the video link at fb or youtube. anyone knows why?
my rig running window xp, 2gb ddr2 ram and 9500GT gc....
Earendil
post Apr 28 2011, 09:36 AM

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From: Kuching || Pennsylvania


Two days ago my laptop got infected by the malware "Antimalware Doctor." After trying to remove it, I kept getting a BSOD with the message IRQL not less or equal. I figured it's probably some hidden rootkit and since I didn't had time to deal with it I did a fresh reformat with Windows 7. However, after a day with nothing the same BSOD came up again. Any idea what's the problem?
dcheah
post Apr 28 2011, 02:35 PM

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From: Kajang


Hi All,

From the postings, everyone is having BSOD... here are some of the guidelines to check which components is faulty :-

1. Check mainboard (PC only) if any of the electronic component(s) have any significant damaged sign. Such as bulky capacitors, burn mark, burn IC, burn coils etc).

2. Check RAM by removing each RAM 1 piece at a time to identify which RAM is faulty.

3. Try replacing the HDD, format & install it.

4. Last but not least, check your PSU is providing sufficient power output, just unplug any power molex by devices (eg. CDROM, 2nd HDD, graphics card etc).

Should the problems continue, I would suggest a thorough check by certified engineer.
tthm
post Apr 28 2011, 05:19 PM

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QUOTE(aZw@n @ Apr 20 2011, 12:55 AM)
hi i ran memtest86 today and found this :
» Click to show Spoiler - click again to hide... «


i think ram problem but dunno what problem  sad.gif

any1 can help me ?   sweat.gif

sry if its too big  sad.gif
*
Possible causes,

1. Bad memory
2. Overclocking of CPU
3. Overclocking of Memory
4. Over or under voltage.


Added on April 28, 2011, 5:25 pm
QUOTE(ck_blink @ Apr 25 2011, 08:26 AM)
my pc frequently hangs-up/bsod/auto restart when i clicked the video link at fb or youtube. anyone knows why?
my rig running window xp, 2gb ddr2 ram and 9500GT gc....
*
Check for issue (over heating or bad driver) with your graphic card. Otherwise upload your minidump files for checking.

QUOTE(Earendil @ Apr 28 2011, 09:36 AM)
Two days ago my laptop got infected by the malware "Antimalware Doctor." After trying to remove it, I kept getting a BSOD with the message IRQL not less or equal. I figured it's probably some hidden rootkit and since I didn't had time to deal with it I did a fresh reformat with Windows 7. However, after a day with nothing the same BSOD came up again. Any idea what's the problem?
*
Recommended to update all your drivers and Windows itself to latest version. You may want to upload or post the BSOD error code & description here.

This post has been edited by tthm: Apr 28 2011, 05:25 PM
Earendil
post Apr 29 2011, 03:04 AM

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The technical information on my BSOD screen are as below:

***STOP: 0x000000D1 (0x93F6300C, 0x00000002, 0x00000000, 0x93CDB714)
*** OAfilt.sys - Address 93CDB714 base at 93CDA000, DateStamp 4b95aalf
tthm
post Apr 29 2011, 08:17 PM

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QUOTE(Earendil @ Apr 29 2011, 03:04 AM)
The technical information on my BSOD screen are as below:

***STOP: 0x000000D1 (0x93F6300C, 0x00000002, 0x00000000, 0x93CDB714)
***      OAfilt.sys - Address 93CDB714 base at 93CDA000, DateStamp 4b95aalf
*
Are your laptop using any Creative (onboard) sound card?

If yes, you may want to update to the latest driver for it and see if the problem still occur.
Earendil
post Apr 30 2011, 06:49 AM

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From: Kuching || Pennsylvania


I was in fact using a Creative USB sound card. I have since deleted the drivers as they weren't necessary and so far I haven't had any BSOD occurrence. Thanks!
simplesmile
post Apr 30 2011, 10:30 AM

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I have a weird problem.
My PC would SOMETIMES restart when I am doing the following.
1. When booting up a computer, it will restart the booting.
2. After successfully boot up, then doing my work... halfway, will reboot itself. Could be 10, or 20 , or 30 minutes after I have successfully boot up my PC.
3. Sometimes when I am reading LYN forum, it will auto-reboot.

I tried to reformat my HDD just now. While booting up from the CD-ROM, loading the necessary files into RAM,... it auto-reboot again.

Does anybody have any idea what's wrong?
Jinster
post Apr 30 2011, 10:40 AM

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even if reformat..the old files might still be there unless u find out what and where is those old files and perm delete it...
also, how much space is left in ur hdd..
coz from what i know, it's advisable to not fully fill up the hdd eventhough there's some space left..
simplesmile
post Apr 30 2011, 10:52 AM

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QUOTE(simplesmile @ Apr 30 2011, 10:30 AM)
I have a weird problem.
My PC would SOMETIMES restart when I am doing the following.
1. When booting up a computer, it will restart the booting.
2. After successfully boot up, then doing my work... halfway, will reboot itself. Could be 10, or 20 , or 30 minutes after I have successfully boot up my PC.
3. Sometimes when I am reading LYN forum, it will auto-reboot.

I tried to reformat my HDD just now. While booting up from the CD-ROM, loading the necessary files into RAM,... it auto-reboot again.

Does anybody have any idea what's wrong?



QUOTE(Jinster @ Apr 30 2011, 10:40 AM)

even if reformat..the old files might still be there unless u find out what and where is those old files and perm delete it...
also, how much space is left in ur hdd..
coz from what i know, it's advisable to not fully fill up the hdd eventhough there's some space left..
*
*
I didn't proceed to format my HDD because I know it wasn't the HDD problem. (referring to my earlier post)
My HDD usage is only 15%. There's 23GB free space not used.

This post has been edited by simplesmile: Apr 30 2011, 10:53 AM
tthm
post May 1 2011, 03:15 PM

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QUOTE(simplesmile @ Apr 30 2011, 10:52 AM)
I didn't proceed to format my HDD because I know it wasn't the HDD problem. (referring to my earlier post)
My HDD usage is only 15%. There's 23GB free space not used.
*
Check your memory using Memtest or Windows Memory Diagnostic to see if you have any bad RAM. You may want to check on your motherboard for bulging / leaking capacitor.

You can also use minimum hardware in your system to see if there are any component causing short-circuit to system or borrow a better (pure power) PSU to test your system.

Your issue maybe caused by bad RAM and/or motherboard or failing / not-enough-juice PSU.

You may want to post up your minidump files or BSOD error info for better analysis.

This post has been edited by tthm: May 1 2011, 03:18 PM
leohammerd
post May 1 2011, 03:53 PM

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From: Jasin, Melaka


i have a problem.. my pc restart automatically but no properly shutdown.. here is the details..

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Extra information about the problem
BCCode: 1000008e
BCP1: C0000005
BCP2: 82C9CA9A
BCP3: 8B7E3C20
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

any experts plss help mee.. smile.gif
tthm
post May 1 2011, 03:59 PM

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QUOTE(leohammerd @ May 1 2011, 03:53 PM)
i have a problem.. my pc restart automatically but no properly shutdown.. here is the details..

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Extra information about the problem
BCCode: 1000008e
BCP1: C0000005
BCP2: 82C9CA9A
BCP3: 8B7E3C20
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

any experts plss help mee.. smile.gif
*
Check your system RAM for issue as your error indicate memory related issue. Please inform here of the result of your memory test.
leohammerd
post May 1 2011, 04:05 PM

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From: Jasin, Melaka


QUOTE(tthm @ May 1 2011, 03:59 PM)
Check your system RAM for issue as your error indicate memory related issue. Please inform here of the result of your memory test.
*
here is the image.. is it this pic that u talking about??

http://img42.imageshack.us/i/unledyo.jpg/

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